Fixed Term Account Manager - Boots Kingston upon Thames

CHANEL

Dec 13

Applications are closed

Job
Full-time
Mid & Senior Level
Customer Relations
Sales & Business Development
Kingston upon Hull

Requirements

Experience as a Manager in a retail or sales environment
Strong understanding of luxury brand experience
Proven ability to develop and guide a team towards achieving results
Demonstrated analytical and systemic thinking capabilities
Excellent verbal and written communication skills
Ability to build strong relationships and influence stakeholders
Ability to coach, give feedback and manage performance
Demonstrated ability to drive sales and achieve business targets
Knowledge of visual merchandising principles
Understanding of the omni-channel customer journey and digital trends
Ability to handle customer complaints effectively
Willingness to learn and implement new knowledge and training
Adherence to company uniform and grooming guidelines
Ability to work flexible hours including weekends and holidays
Commitment to maintaining a clean and welcoming environment

Responsibilities

Leading the team: the Account Manager guides their team towards achieving results and developing individual talents
They will create an environment rich with ethics, integrity and diversity, which leads to positive team collaboration
Proactively identify, address and manage any employee relations issues with the support of their Retail Development Manager in accordance with the local CHANEL policies and procedures and share feedback on performance
Help facilitate frequent team and individual communication in order to ensure collective knowledge to all members of the team
Share the brand vision and the business challenges, give meaning and empowerment to the team while holding them accountable
Business developer: the Account Manager embodies an entrepreneurial spirit
Responsible for building CHANEL’s portfolio of clients through data capture in line with the brand expectation
Develop business initiatives in line with the brand vision and strategy
Takes responsibility for staff rotas including day-to-day operational zoning to ensure floor coverage and optimal client experience
Communicate retail and collateral stock needs to all necessary parties
Has a solid understanding of the business environment
Provide feedback and reporting to line manager in order to influence strategies and recommendations
Experience creator: the Account Manager creates conditions for a consistent and memorable experience
Lead by example on the selling floor by creating tailor-made, personalised client experiences and build long-lasting relationships
Consider the omni-channel journey as a whole and help the team embrace digital shopping trends
Facilitate the resolution of client service complaints with a holistic approach so that each client leaves satisfied, regardless of which channel they chose to shop
Ensure team has tools/training to provide a CHANEL client experience
Ensure visual merchandising guidelines are adhered to throughout the counter and guarantee that the business remains clean, tidy and welcoming at all times
CHANEL Ambassador: the Account Manager embodies the values of the brand
CHANEL Insider: has a solid knowledge of the brand, its heritage and know-how, and shares it with clients as well as the team
Implement all training received, is curious to learn more in order to nourish a global and beauty culture, be pro-active in self-learning
Implement and ensure respect of the uniform and grooming guidelines at all times

FAQs

What is the location of the Fixed Term Account Manager position?

The position is located at Boots Kingston upon Thames.

What is the duration of the contract for this role?

The contract is fixed term and is a maternity cover until September 2025.

What are the working hours for this position?

The working hours are 37.5 hours per week, covering any 5 days out of 7.

What is the primary purpose of the Account Manager role?

The primary purpose of the Account Manager role is to lead a team dedicated to creating experiences for clients while ensuring the brand's image and leadership in the market.

What responsibilities does the Account Manager have?

The Account Manager is responsible for leading the team, developing business initiatives, creating memorable client experiences, and embodying the values of the CHANEL brand.

Are there opportunities for professional development in this role?

Yes, the role includes coaching and mentoring team members, as well as training opportunities to ensure respect for the uniform and grooming guidelines.

What skills are required for the Account Manager position?

The required skills include leadership and management skills, strategic and analytical thinking, relationship-focused abilities, and strong communication skills.

What benefits does CHANEL offer to employees?

CHANEL offers benefits such as private medical insurance, pension, life assurance, arts and culture ticket discounts, employee product discounts, and an employee recognition program.

Is experience in retail required for this position?

While specific retail experience may be beneficial, the key attributes are strong leadership, business development skills, and the ability to create memorable client experiences.

How does CHANEL promote an inclusive work culture?

CHANEL is focused on creating an inclusive culture that nurtures personal growth and values the uniqueness of each individual, which enhances the diversity and effectiveness of their teams.

CHANEL

Retail & Consumer Goods

Industry

10,001+

Employees

1910

Founded Year

Mission & Purpose

Chanel is a renowned luxury brand that specialises in haute couture, ready-to-wear clothing, handbags, perfumes, cosmetics, and accessories. The company strives to create timeless, elegant, and innovative products that reflect the essence of French luxury and sophistication. Chanel's overarching aim is to inspire and empower individuals by providing high-quality, beautifully crafted items that enhance personal style and self-expression while maintaining an enduring legacy in the fashion and beauty industries.