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Fixed Term Fragrance & Beauty Sales Consultant - Birmingham Airport

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CHANEL

Nov 12

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Birmingham
  • Quick Apply

AI generated summary

  • You have client-facing experience, product expertise, empathy, and a passion for fragrance and beauty, demonstrating active listening and problem-solving skills to enhance client experiences.
  • You will create personalized client experiences in fragrance, makeup, and skincare, ensuring exceptional service, fostering client relationships, and contributing to sales through various channels.

Requirements

  • Service oriented approach: you have a proven experience in a client facing role where delivering excellent client experience was paramount to delight the client
  • Confidence: you have the ability to apply product expertise to client’s needs in genuine and personalised way and to suggest alternative choices showing active listening skills
  • Fragrance & Beauty product knowledge: you can close the sale linking product knowledge to client needs
  • Empathy and active listening: you understand and adapt the selling ceremony to the client’s needs
  • Passion: you show enthusiasm for Fragrance & Beauty products, services, and you are able to demonstrate it to the customer, managers and team members
  • Problem solving attitude: you can overcome obstacles, objections with positive attitude

Responsibilities

  • Demonstrate your passion and knowledge in Fragrance, Makeup and Skincare
  • Create a unique and personalised experience for our clients which is authentic and tailored to their personal needs
  • Ensure excellence in client service in accordance with CHANEL’s rituals and standards
  • Build and develop long lasting relationships to recruit, retain and increase client loyalty
  • Contribute to the sales performance by leveraging all different levers that you will be provided with (products, services, clienteling tools, events, etc.) and develop cross-selling among all categories
  • Uphold an omni-channel mindset to directly benefit the client, producing a seamless experience from in-store to online and vice versa
  • Be part of a collaborative and inclusive community to achieve individual and collective goals

FAQs

What is the location of the Fixed Term Fragrance & Beauty Sales Consultant position?

The position is located at Birmingham Airport.

What is the duration of the contract for this role?

The contract is fixed term/MAT cover until July 2025.

What is the working schedule for this position?

The working schedule is full-time with a shift pattern of 4 days on and 2 days off.

What are the responsibilities of a Fragrance & Beauty Sales Consultant at CHANEL?

Responsibilities include creating personalized client experiences, delivering excellent client service, building long-lasting client relationships, contributing to sales performance, and upholding an omni-channel mindset.

What qualifications are needed for this role?

A service-oriented approach, confidence in applying product expertise, fragrance and beauty product knowledge, empathy, passion for beauty products, and problem-solving skills are needed.

Will I receive training and development opportunities?

Yes, you will have the opportunity to attend conferences and training initiatives in CHANEL's Training Academy to enhance your expertise.

What type of benefits does CHANEL offer to employees?

Benefits include private medical insurance, pension, life assurance, mental well-being support, lifestyle discounts, and an employee recognition program.

Is there a focus on inclusivity within the company culture at CHANEL?

Yes, CHANEL is committed to creating an inclusive culture that nurtures personal growth and values the unique experiences and perspectives of each individual.

What is the main goal of a CHANEL Fragrance & Beauty Sales Consultant?

The main goal is to embody CHANEL's values and mission by providing exceptional client service and supporting clients in expressing their uniqueness through CHANEL products.

Are there performance targets associated with this role?

Yes, the role involves achieving sustainable growth and performance based on targets and KPIs.

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CHANEL

Retail & Consumer Goods
Industry
10,001+
Employees
1910
Founded Year

Mission & Purpose

Chanel is a renowned luxury brand that specialises in haute couture, ready-to-wear clothing, handbags, perfumes, cosmetics, and accessories. The company strives to create timeless, elegant, and innovative products that reflect the essence of French luxury and sophistication. Chanel's overarching aim is to inspire and empower individuals by providing high-quality, beautifully crafted items that enhance personal style and self-expression while maintaining an enduring legacy in the fashion and beauty industries.