FAQs
What are the primary responsibilities of a Fleet Support Engineer at Zoox?
The primary responsibilities include diagnosing complex hardware/software-related issues, interfacing with cross-functional engineering teams to drive resolution, capturing troubleshooting details, placing them in the internal knowledge database, and supporting daily technical operations.
What skills are necessary to thrive in this role?
Strong problem-solving skills, technical expertise in hardware and software, ability to interface with cross-functional teams, attention to detail, and a commitment to operational uptime are necessary to thrive as a Fleet Support Engineer at Zoox.
How important is operational uptime to the role of Fleet Support Engineer?
Operational uptime is critical to the role of Fleet Support Engineer as our team is responsible for ensuring the Zoox fleet runs smoothly and efficiently. Any downtime can impact the operation and productivity of the fleet, so maintaining uptime is a top priority.
How does a Fleet Support Engineer contribute to the internal knowledge database?
Fleet Support Engineers contribute to the internal knowledge database by capturing troubleshooting details, documenting solutions to hardware/software issues, and sharing best practices with the team. This database serves as a valuable resource for future reference and continuous improvement.