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Fleet Support Engineer

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Zoox

11d ago

  • Job
    Full-time
    Junior (1-2 years) - Mid-level (3-4 years)
  • Software Engineering
  • $123K - $156K
  • Las Vegas

AI generated summary

  • You need 2-4 years' experience in transportation, aerospace, or autonomous vehicles, with a degree in Electrical, Computer, or Automotive Engineering. Strong troubleshooting skills, understanding of vehicle systems, and bonus qualifications like EV tech and Python programming are a plus.
  • You will be the go-to person for troubleshooting fleet issues, creating diagnostic procedures, analyzing vehicle data, collaborating with engineering, and ensuring issue resolution meets requirements.

Requirements

  • Qualifications:
  • Minimum of 2-4 years of relevant experience in transportation, aerospace, or autonomous vehicles
  • Bachelor’s degree in Electrical Engineering, Computer Engineering or Automotive Engineering
  • Experience with low/high voltage circuits, Unified Diagnostic Services (UDS), and how to safely troubleshoot
  • Understanding of hardware and software systems architecture, and communications to support in an operations setting
  • Embraces a holistic problem-solving approach to identifying issues with high-level vehicle functions and driving specific resolutions into single components
  • Ability to comprehend schematics, electrical diagrams, and connector end views/pinout.
  • Bonus Qualifications:
  • Experience with electric vehicle technology
  • Experience with remotely supporting vehicle troubleshooting
  • In-depth knowledge of Toyota vehicle systems and diagnostics tools
  • Experience with Linux & Python-based programming systems for fleet-level data processing
  • Experience with software that interfaces with hardware
  • Familiarity with networking, TCP, and socket programming

Responsibilities

  • Point of contact for real-time escalation from technicians of fleet issues
  • Document, amend, and maintain a troubleshooting guide for all technicians to use as faults are diagnosed and resolved
  • Establishing diagnostic procedures to expedite troubleshooting in the future
  • Historical review of vehicle/fleet data, parsing and interpreting vehicle logs and their physical implications
  • Work with engineering design to improve tooling and detection of issues and work to implement effective countermeasures across the fleet
  • Define/capture required data points to validate issue resolution

FAQs

What are the primary responsibilities of a Fleet Support Engineer at Zoox?

The primary responsibilities include diagnosing complex hardware/software-related issues, interfacing with cross-functional engineering teams to drive resolution, capturing troubleshooting details, placing them in the internal knowledge database, and supporting daily technical operations.

What skills are necessary to thrive in this role?

Strong problem-solving skills, technical expertise in hardware and software, ability to interface with cross-functional teams, attention to detail, and a commitment to operational uptime are necessary to thrive as a Fleet Support Engineer at Zoox.

How important is operational uptime to the role of Fleet Support Engineer?

Operational uptime is critical to the role of Fleet Support Engineer as our team is responsible for ensuring the Zoox fleet runs smoothly and efficiently. Any downtime can impact the operation and productivity of the fleet, so maintaining uptime is a top priority.

How does a Fleet Support Engineer contribute to the internal knowledge database?

Fleet Support Engineers contribute to the internal knowledge database by capturing troubleshooting details, documenting solutions to hardware/software issues, and sharing best practices with the team. This database serves as a valuable resource for future reference and continuous improvement.

We’re reinventing personal transportation — making the future safer, cleaner, and more enjoyable for everyone.

Automotive
Industry
1001-5000
Employees
2014
Founded Year

Mission & Purpose

Zoox is transforming mobility-as-a-service by developing a fully autonomous, purpose-built fleet designed for AI to drive and humans to enjoy.