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Flight Attendant

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American Express

Oct 4

Applications are closed

  • Job
    Full-time
    Mid Level
  • Customer Relations
  • Newburgh

Requirements

  • Flexibility for 75% global travel and ability to be on call is needed, 25% office and ground support responsibilities.
  • Certified from Flight Safety/FACTS with Gulfstream 650/600 Cabin Door Exit and Evacuation Training.
  • CPR (Cardiopulmonary Resuscitation) Certification and ability to use a defibrillator.
  • Food Safety Certification and ability to prepare and organize food services.
  • Proficiency within cabin technologies and in-flight virtual office.
  • Familiarity with Apple devices, Microsoft Office, print processes for computer and iPad equipment and interest in learning internal company applications.
  • Three years of aviation experience in a similar role, with emphasis on corporate work and global travel to various regions including Asia, South America, and Europe.
  • Highest level customer service skills; experience tending to executive level clientele.
  • Ability to multi-task and efficiently manage multiple priorities independently.
  • Keen problem-solving ability: Must be able to quickly identify problems, determine viable solutions, and act quickly to provide resolutions.
  • Strong relationship building, communication, collaboration, and teamwork skills that are consistent with the American Express Blue Box Values and Corporate Aviation Team Commitments.
  • Motivated initiative-taker to help with creating and learning innovative technologies and equipment to support our passengers.

Responsibilities

  • Ensure the safety, comfort, and welfare of our passengers.
  • Operate with the utmost integrity and maintaining confidentiality in dealings with all passengers, including executives, directors, and corporate clients.
  • Implement and operate full cabin management systems.
  • Serve as an integral member of flight crew ensuring prompt delivery of in-flight communications to passengers.
  • Manage a seamless and virtual “In-flight Office Environment.”
  • Provide instruction to passengers on the operation of on-board equipment, safety devices, and procedures.
  • Drive standardization for our customers by maintaining passenger preferences and sharing information with flight attendant team.
  • Provide training, shadowing, and guidance to full-time and contract flight attendants.
  • Ensure aircraft interiors are checked monthly as well as stock and safety equipment.
  • Provide support and prepare to be on call to back up Chairman’s trips.
  • Support and aid other colleagues with aircraft preparations, pre and post flight duties, setting up beds, and breakdown for return flights, stocking and getting extra supplies off aircraft.
  • Maintain currency with onboard medical equipment and CPR training.
  • Complete Annual Flight Safety or similar training.
  • Attend food safety courses, acquire food skills sets such as plating, be knowledgeable with food trends and ordering efficiencies for aircraft space and cost effectiveness.
  • Collaborate frequently and effectively with cross functional teams.
  • Maintain commissary(s) stock and quality control. Collaborate with outside vendors for quality products and organization of the commissary.
  • Efficiently manage and reference documentation, manuals, and cabin books.
  • Assist and support contract flight attendants with catering requirements. Help with Board of Directors (BOD) quarterly meetings, assist on Charter flights with passenger profiles and catering requirements.
  • Complete all required company training.
  • Ensure timely management and reporting of expenses.
  • Follow all protocols with devices and upkeep.
  • Ensure all passport and travel documents, badges and key cards are current.
  • Additional related ancillary duties will be assigned and participation in department committees and on teams within American Express and the Aviation Industry is expected.

FAQs

What are the primary responsibilities of a Flight Attendant at American Express?

The primary responsibilities include ensuring the safety, comfort, and welfare of passengers, managing in-flight communications, serving as an integral member of the flight crew, and providing a seamless in-flight virtual office experience.

What qualifications are required for this Flight Attendant position?

Candidates must have certification from Flight Safety/FACTS for the Gulfstream 650/600, CPR certification, food safety certification, and three years of aviation experience in a similar role with a focus on corporate work and global travel.

Is travel required for this position?

Yes, flexibility for 75% global travel is required, along with the ability to be on call.

What kind of training is provided?

Flight Attendants must maintain currency with onboard medical equipment and CPR training, complete annual flight safety or similar training, and attend food safety courses among other training opportunities.

What are the working conditions for this role?

The role involves both flight duties (75%) and administrative/ground support (25%) responsibilities, requiring adaptability to a hybrid working model depending on flight schedules and operational needs.

What kind of benefits does American Express offer?

American Express offers competitive base salaries, bonus incentives, a 6% company match on retirement savings, comprehensive medical and dental benefits, flexible working models, and paid parental leave among other benefits.

Is there an expectation for teamwork in this role?

Yes, strong relationship building, communication, and teamwork skills are essential, as collaboration with cross-functional teams is a key aspect of the position.

Are candidates considered without prior corporate aviation experience?

Candidates should have at least three years of aviation experience in a similar role, preferably with corporate aviation, to be considered for this position.

Does American Express sponsor work visas for this position?

No, American Express does not pursue visa sponsorship for this position, and employment eligibility to work in the U.S. is required.

What type of customer service experience is required?

Candidates must possess the highest level of customer service skills, particularly in serving executive-level clientele.

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American Express

Finance
Industry
10,001+
Employees
1850
Founded Year

Mission & Purpose

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.

Culture & Values

  • We Back Our Customers

    Relationships are at the heart of our business. We strive to be essential to our customers by delivering exceptional products, services and experiences every day – and promise to have their backs in everything we do.

  • We Make It Great

    We deliver an unparalleled standard of excellence in everything we do, staying focused on the biggest opportunities to be meaningful to our customers. From our innovative products to our world-class customer service, our customers expect the best—and our teams are proud to deliver it.

  • We Do What’s Right

    Customers choose us because they trust our brand and people. We earn that trust by ensuring everything we do is reliable, consistent, and with the highest level of integrity.

  • We Respect People

    We trust and respect one another for who we are and what we contribute. We are accountable to one another and empower every voice through open, courageous dialogue so others feel heard.

  • We Embrace Diversity

    We see diversity of people and experiences as fuel for the creativity and innovation we need to be and deliver our best.

  • We Stand for Inclusion

    We all have biases. However, we do not tolerate bias that excludes or minimizes anyone – all people belong. We’re committed to ensuring that we have a welcoming and inclusive culture where everyone’s voice matters and where people of all races, ethnicities, genders, gender identities, sexual orientations, ages, religions, disabilities and viewpoints can thrive.

  • We Win As a Team

    We view each other as colleagues—part of the same team, striving to deliver the brand promise to our customers and each other every day. Individual performance is essential and valued, but never at the expense of the team.

  • We Support Our Communities

    We respect our communities and are committed to working together so they can thrive and make a meaningful difference in the world.

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