FAQs
What is the primary responsibility of the Floor Manager at Tommy Hilfiger/Calvin Klein?
The primary responsibility of the Floor Manager is to ensure the efficient operation of the store floor, achieving the highest levels of customer service, sales, and profit.
What qualifications are required for this Floor Manager position?
Candidates should have prior experience in supervisory or specialist roles within a premium or luxury brand, experience in personnel management, and strong communication skills.
How many hours will the Floor Manager work per week?
The Floor Manager position is for 38 hours per week.
What skills are essential for success in this role?
Essential skills include the ability to resolve conflicts, build relationships, be a team player, adapt to changes quickly, and demonstrate a proactive 'can do' approach.
What type of work environment can employees expect at PVH?
Employees can expect a workplace environment that values every individual, encourages inclusivity and diversity, and fosters a strong sense of belonging.
Is prior experience in retail necessary for this position?
Yes, prior experience in retail, particularly in a supervisory role within a premium or luxury brand, is necessary for this position.
How does PVH approach employee diversity and inclusion?
PVH is committed to promoting an inclusive and diverse community of employees, considering qualified candidates without regard to various characteristics such as race, ethnicity, gender identity, and more.
What does the company expect from its Floor Manager in terms of customer service?
The company expects the Floor Manager to model and enforce best practices in customer service and to ensure that the team delivers exceptional service to customers.
How does the Floor Manager participate in team performance?
The Floor Manager communicates daily with staff regarding individual sales goals, provides constructive feedback through 'one-minute-meetings,' and recognizes team achievements.
What benefits does PVH offer its employees?
PVH offers a competitive and comprehensive benefits program designed to support employees' protection, peace of mind, and flexibility both at home and work.