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Floor Manager

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River Island

11d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Sales & Business Development
    Hospitality & Retail
  • London

AI generated summary

  • You should have Floor Manager or relevant supervisory experience, leadership skills, VM knowledge, report analysis proficiency, initiative, strong communication, and a passion for customer experience.
  • You will drive sales, engage customers, ensure brand standards, manage performance, coach teams, handle retail risks, and adapt to changes while achieving targets and delivering compliance.

Requirements

  • - Previous experience at Floor Manager level or be an experienced Supervisor/ Team Leader looking for your next step up
  • - You may also be a small Store/Deputy Manager looking to move into a larger turnover environment
  • - Have a good understanding of the latest trends and our competitors
  • - Have good leadership skills
  • - Have experience in VM
  • - Have experience in analysing reports and making commercial decisions
  • - Be able to work on your own initiative
  • - Be a great communicator and be able to engage your team
  • - Be passionate about delivering a world class experience to our customers
  • - Ability to make decisions, problem solve and take accountability with good planning skills

Responsibilities

  • Drive omni- channel sales and data capture through delivering the best service on the high street
  • Increase conversion through customer engagement and spreading the joy of fashion
  • Inspire customers using both verbal and visual engagement with the product
  • Achieve and enhance brand standards including strong visuals
  • Support achieving targets and drive key results through implementing strategic actions
  • Use reports to make commercial and financial decisions that will increase profit
  • Be aware of cost control, how to drive and protect profit
  • Be fully responsible for all areas of retail risk and health & safety
  • Coach and develop talent driving succession, creating strong teams
  • Support the management team and take accountability in their absence
  • Lead a team by motivating and encouraging teamwork to achieve goals
  • Manage performance and give in the moment feedback
  • Implement and delegate tasks with close follow up, but lead by example with a hands-on approach
  • Ability to operate within different roles
  • Recognise and adjust to change
  • Ability to learn quickly, thoroughly and deliver the detail
  • Able to manage challenges and pressure, to adjust quickly to changing circumstances and find solutions supported by management
  • Adaptability to variation in work, requiring you to be multi-skilled
  • Fast paced and purposeful approach
  • Deliver 100% compliance inline to all Company policies and processes
  • Implement company decisions and take responsibility
  • Seek advice from line Manager /expert and utilise team input when required
  • Be well organised and capable of planning efficiently to deliver results

FAQs

What is the role of a Floor Manager at River Island?

The Floor Manager is responsible for driving omni-channel sales, enhancing customer engagement, achieving brand standards, managing team performance, and making strategic financial decisions to increase profitability.

What qualifications do I need to apply for the Floor Manager position?

You should have previous experience at Floor Manager level, or be an experienced Supervisor/Team Leader looking for your next step up, along with good leadership skills and experience in visual merchandising.

Are there opportunities for career progression?

Yes, River Island places a strong focus on progression and provides support for upskilling through on-the-job training and qualifications.

What benefits do employees receive?

Employees enjoy a generous 50% staff discount, bonus schemes, support through RI Rewards, enhanced family leave, a contributory pension scheme, and 28 to 30 days of paid holiday, depending on location.

How does River Island support employee well-being?

River Island has Kindness Cupboards in stores for basic needs support, works with the Retail Trust for additional resources, and promotes initiatives such as ‘Give as you earn’ and flexible family support.

What is the company's stance on diversity and inclusion?

River Island is committed to equality of opportunity and welcomes applications from individuals of diverse backgrounds, fostering an inclusive community.

Is experience in analyzing reports important for this role?

Yes, having experience in analyzing reports and making commercial decisions is crucial for the Floor Manager role at River Island.

What is expected in terms of leadership and teamwork?

The Floor Manager is expected to coach and develop talent, motivate the team, manage performance, and implement tasks while leading by example.

Will I need to work on my own initiative?

Yes, you should be able to work on your own initiative and be a great communicator to engage your team effectively.

Does River Island promote a safe working environment?

Yes, River Island is committed to the safeguarding of all employees and promotes a safe working environment by adhering to company policies and the Prevent duty.

River Island

This is life on the Island

Retail & Consumer Goods
Industry
5001-10,000
Employees

Mission & Purpose

Family owned from day one, we’ve been a big part of life on the UK high street for over 70 years. Today, still guided by shared values and a clear focus on our customers, we’re one of the strongest and most successful fashion brands around. And we’re changing like never before – exploring new ways to connect with our customers in person and online. And our talented Islanders are thinking differently about everything from products and stores to wellbeing and sustainability. The result is an energising culture you’ll love, work that’ll stretch you, a career you can build and a brand you’ll be proud to belong to. This is life on the island. Come and be part of it.