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FLOOR MANAGER (Dundee Overgate)

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MANGO

Nov 17

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Dundee
  • Quick Apply

AI generated summary

  • You must be flexible with 40 hours/week, enthusiastic, target-oriented, a team motivator, and adaptable to changes, eager to grow in a fast-paced retail environment.
  • You will enhance customer service, manage team tasks, ensure product knowledge, exceed sales targets, communicate effectively, and coach employees for their development.

Requirements

  • 40 hours per week- over 5 days, full flexibility Monday- Sunday required
  • We are looking for a very dynamic and enthusiastic individual who is passionate about people and who thrives on dynamic environments. You are target-oriented, you know how to keep your team motivated and how to communicate at all levels. You have the ability to adapt to changes, prioritise and to motivate the team to work for the common goal of the store.
  • If you like sharing responsibility, developing both professionally and personally, and wants to grow in a dynamic fashion retail company in full expansion, then this is your opportunity!

Responsibilities

  • To ensure and provide an excellent level of customer service in the store
  • To ensure the team possesses good product knowledge and is aware of the key performance indicators.
  • To be familiar with and offer services according to the needs of customers in order to maximise sales.
  • To organise and distribute tasks and positions to each member of the team
  • To ensure that sales targets are implemented, achieved and exceeded in store
  • To prioritise customer service above all other tasks
  • To communicate actively with the team and pass on any information that may affect sales.
  • To coach each employee in their training and development, leading by example

FAQs

What is the job title for this position?

The job title is Floor Manager at Dundee Overgate.

What are the working hours for this role?

The position requires 40 hours per week over 5 days, with full flexibility needed from Monday to Sunday.

What are the main responsibilities of the Floor Manager?

Key responsibilities include ensuring excellent customer service, achieving sales targets, coaching team members, organizing tasks, and communicating effectively with the team.

Is there a particular profile the company is looking for in candidates?

Yes, the company seeks dynamic, enthusiastic individuals who are passionate about people, target-oriented, and able to motivate their teams.

What kind of training and development opportunities does Mango offer?

Mango offers constant development opportunities with varied challenges that generate on-the-job learning.

Are there any employee benefits associated with this position?

Yes, benefits include discounts on all lines, seasonal uniforms, an Employee Assistance Programme (EAP), and a close, inspiring work environment.

What does the company prioritize in its customer service approach?

The company prioritizes customer service above all other tasks.

Is previous experience required for this role?

While the job description does not specify, previous experience in retail management would likely be beneficial.

How does the role contribute to the store’s overall goals?

The Floor Manager is responsible for ensuring that sales targets are achieved, leading the team to maintain high levels of customer service, and creating a motivated work environment.

What kind of work environment should candidates expect?

Candidates can expect a close, inspiring, and ambitious work environment within a leading and dynamic company in the fashion industry.

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MANGO

To inspire the world by sharing our passion for mediterranean style and culture.  #TakingFashionFurther 

Fashion & Arts
Industry
10,001+
Employees

Mission & Purpose

Mango, one of Europe’s leading fashion groups, is a global company with design, creativity and technology at the centre of its business model, and a strategy based on constant innovation and the search for sustainability. With its roots in Barcelona, one of the cradles of the textile industry, since it was founded in 1984, Mango has spent four decades looking to the future and inspiring the world with its passion for fashion and lifestyle. With the customer always its priority, the company bases its model on a unique fashion proposal focused on translating key fashion trends into its own language. At the El Hangar Design Centre, located at the company headquarters (Palau-solità i Plegamans, Barcelona), the company works on all areas related to creativity and every year creates over 18,000 garments and accessories. Present in more than 115 markets and with a network of close to 2,700 stores, Mango adapts to each country with a complete ecosystem of channels and international partners. The company closed 2023 with a turnover of 3.1 billion euros, with 33% of turnover coming from its online channel and with a workforce of more than 15,500 employees in all five continents.