Floor Manager - Flannels

Frasers Group

Oct 14

Applications are closed

Job
Full-time
Junior & Mid Level
Sales & Business Development
Sheffield

Requirements

An opportunity like this is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles - you will:
Think without limits and take the team with you
You will see the possible in impossible and will be open-minded and humble, not afraid to take a risk if it’s the best option for the business.
Own it and back it
You will take pride in what you do with confidence, but not overconfidence. It’s important you take ownership of your decisions, stand by your convictions and reason with contradiction.
Not hesitate and act with purpose
You will ask for forgiveness – not permission. You will be comfortable juggling multiple projects acting both decisively and instinctively without support from managers.
Be commercial and customer-focused.
You will be creative and analytical, balancing big-picture trends and detailed commercial performance. You will have a forensic commercial mindset, always considering the commercial impact of any decision.
All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalised customer service
Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
Demonstrates a high level of personal energy
Confident, assertive and personable
Positive and enthusiastic with a can do attitude
Great communication skills
Self-driven to upskill and learn
Resilient and resourceful
A natural coach and leader

Responsibilities

Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise in beauty
Confident demonstrating/ applying products to customers while making recommendations to achieve sales and targets
Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
Passionate about the industry and trends
Self-driven to develop and maintain your own product knowledge of all beauty products using brand and store product information, education materials and attending training as required
Pro-actively engage with clients to develop customer loyalty
Contact clients with information on new ranges, products and instore events
Own the planning and delivery of in-store events in conjunction with the store and brands
Maintain high standards of visual presentation in stores by making sure drawers and counter displays are kept clean and tidy
Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times
Support with stock counts and other operational duties
Be a Brand Expert through positive promotion of product and company image at all times
Lead by example to support and coach the Beauty Ambassadors
Support the store management team
Develop strong relationships with brand representatives
Perform as a team player, participating in all activities to contribute to the store objectives
Ensure compliance with all policies and procedures
Champion our company culture and values

FAQs

What is the location of the Floor Manager position?

The Floor Manager position is located in Sheffield, S9.

What brand will I be working for as a Floor Manager?

You will be working for Flannels, a luxury fashion destination.

Is this position full-time or part-time?

This position is full-time.

What type of service is expected from the Floor Manager?

The Floor Manager is expected to provide an exceptional level of one-to-one service to customers, ensuring a luxury selling experience.

Are there opportunities for career progression in this role?

Yes, there are many opportunities for ongoing training, coaching, and support, with chances for progression within the company.

What qualifications are required for the Floor Manager position?

Applicants should have the ability to provide inspirational and personalized customer service and must be able to work retail hours in a fast-paced environment.

What kind of experience is preferred for this role?

Candidates should demonstrate a high level of personal energy, confidence, and a positive can-do attitude, along with strong communication skills and leadership qualities.

What rewards are offered to employees in this position?

The rewards include 28 days of holiday, a 20% staff discount across all Frasers group stores, 50% in-store uniform discount, commercial bonuses, commission-led bonuses, long service awards, and discounted gym membership.

What are the expectations regarding personal grooming?

You are expected to maintain exceptional levels of personal grooming in adherence to the company grooming policy and guidelines at all times.

Will I need to engage with clients outside of regular store interaction?

Yes, you will be responsible for proactively engaging with clients to develop customer loyalty and informing them about new ranges, products, and in-store events.

Frasers Group

We are building the planet’s most admired and compelling brand ecosystem.

Retail & Consumer Goods

Industry

10,001+

Employees

1982

Founded Year

Mission & Purpose

Frasers Group started as a small store in Maidenhead in 1982 and from there, grew to become a global powerhouse. We are now a collection of the world’s most iconic brands including Sports Direct, Flannels, GAME, Jack Wills, Sofa.com, Evans Cycles, USC, and Everlast. We believe the higher the risk, the greater the reward. We’ve never been afraid to strive forward and change the way the industry operates, diversifying our portfolio and elevating stores. We’re pushing the boundaries of traditional retail environments; future-proofing our business and improving product access to create a shopping environment that will be fit for purpose for many more years to come. We’re not sitting back – there’s no room for hesitation.

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