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Floor Manager FTC 12months

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River Island

9d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You must have Floor Manager or supervisory experience, strong leadership and VM skills, commercial acumen, initiative, great communication, and a passion for customer experience.
  • You will drive sales, engage customers, maintain brand standards, manage performance, ensure safety compliance, and adapt to changes while supporting your team and achieving targets.

Requirements

  • Previous experience at Floor Manager level or be an experienced Supervisor/ Team Leader looking for your next step up
  • You may also be a small Store/Deputy Manager looking to move into a larger turnover environment
  • Have a good understanding of the latest trends and our competitors
  • Have good leadership skills
  • Have experience in VM
  • Have experience in analysing reports and making commercial decision
  • Be able to work on your own initiative
  • Be a great communicator and be able to engage your team
  • Be passionate about delivering a world class experience to our customers
  • Ability to make decisions, problem solve and take accountability with good planning skills

Responsibilities

  • Drive omni- channel sales and data capture through delivering the best service on the high street
  • Increase conversion through customer engagement and spreading the joy of fashion
  • Inspire customers using both verbal and visual engagement with the product
  • Achieve and enhance brand standards including strong visuals
  • Support achieving targets and drive key results through implementing strategic actions
  • Use reports to make commercial and financial decisions that will increase profit
  • Be aware of cost control, how to drive and protect profit
  • Be fully responsible for all areas of retail risk and health & safety
  • Coach and develop talent driving succession, creating strong teams
  • Support the management team and take accountability in their absence
  • Lead a team by motivating and encouraging teamwork to achieve goals
  • Manage performance and give in the moment feedback
  • Implement and delegate tasks with close follow up, but lead by example with a hands-on approach
  • Ability to operate within different roles
  • Recognise and adjust to change
  • Ability to learn quickly, thoroughly and deliver the detail
  • Able to manage challenges and pressure, to adjust quickly to changing circumstances and find solutions supported by management
  • Adaptability to variation in work, requiring you to be multi-skilled
  • Fast paced and purposeful approach
  • Deliver 100% compliance inline to all Company policies and processes
  • Implement company decisions and take responsibility
  • Seek advice from line Manager /expert and utilise team input when required
  • Be well organised and capable of planning efficiently to deliver results

FAQs

What is the duration of the Floor Manager position?

The Floor Manager position is a fixed-term contract for 12 months.

What type of experience is required for this role?

We are looking for candidates with previous experience at Floor Manager level or experienced Supervisors/Team Leaders seeking their next step up. Small Store/Deputy Managers looking to move into a larger turnover environment are also encouraged to apply.

What are the key responsibilities of a Floor Manager?

Key responsibilities include driving omni-channel sales, engaging customers, achieving brand standards, coaching and developing talent, managing performance, and ensuring compliance with company policies.

Are there any benefits offered to employees?

Yes, employees receive a generous 50% staff discount, access to RI Rewards, support through the Family Hub, a contributory private pension scheme, and 28 days (UK) or 30 days (ROI) paid holiday, among other benefits.

What qualities are we looking for in a candidate?

We seek candidates who are passionate about delivering a world-class customer experience, have good leadership and communication skills, can make decisions and solve problems, and have a good understanding of fashion trends and competitors.

Is there support for families within the company?

Yes, we support individuals with various family setups through enhanced maternity, paternity, adoption, and fertility treatment policies.

How does River Island promote employee wellbeing?

River Island promotes employee wellbeing through initiatives like the Kindness Cupboards for basic needs support, access to financial advice, and wellbeing solutions through RI Rewards.

Can employees expect opportunities for progression?

Yes, we focus on progression throughout Retail and Head Office, providing support with upskilling through on-the-job training and qualifications.

What is the company’s stance on diversity and inclusion?

River Island is committed to equality of opportunity and welcomes applications from individuals of diverse backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, and/or belief.

Is the work environment fast-paced?

Yes, the role requires a fast-paced and purposeful approach, with the ability to manage challenges and adjust quickly to changing circumstances.

River Island

This is life on the Island

Retail & Consumer Goods
Industry
5001-10,000
Employees

Mission & Purpose

Family owned from day one, we’ve been a big part of life on the UK high street for over 70 years. Today, still guided by shared values and a clear focus on our customers, we’re one of the strongest and most successful fashion brands around. And we’re changing like never before – exploring new ways to connect with our customers in person and online. And our talented Islanders are thinking differently about everything from products and stores to wellbeing and sustainability. The result is an energising culture you’ll love, work that’ll stretch you, a career you can build and a brand you’ll be proud to belong to. This is life on the island. Come and be part of it.