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FLOOR MANAGER (Trafford)

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MANGO

Sep 1

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Manchester
  • Quick Apply

AI generated summary

  • You should be dynamic, target-oriented, and an effective communicator. Adaptability, team motivation, and a passion for growth in a fast-paced retail environment are essential.
  • You will ensure excellent customer service, manage team tasks, achieve sales targets, enhance product knowledge, and coach employees for their development while prioritizing customer needs.

Requirements

  • - We are looking for a very dynamic and enthusiastic individual who is passionate about people and who thrives on dynamic environments.
  • - You are target-oriented, you know how to keep your team motivated and how to communicate at all levels.
  • - You have the ability to adapt to changes, prioritise and to motivate the team to work for the common goal of the store.
  • - If you like sharing responsibility, developing both professionally and personally, and wants to grow in a dynamic fashion retail company in full expansion, then this is your opportunity!

Responsibilities

  • To ensure and provide an excellent level of customer service in the store
  • To ensure the team possesses good product knowledge and is aware of the key performance indicators
  • To be familiar with and offer services according to the needs of customers in order to maximise sales
  • To organise and distribute tasks and positions to each member of the team
  • To ensure that sales targets are implemented, achieved and exceeded in store
  • To prioritise customer service above all other tasks
  • To communicate actively with the team and pass on any information that may affect sales
  • To coach each employee in their training and development, leading by example

FAQs

What is the job title for this position?

The job title is Floor Manager.

Where is the job located?

The job is located in Manchester Trafford.

What are the working hours for this position?

The working hours are 40 hours per week, over 5 days, with full flexibility required from Monday to Sunday.

What are the key responsibilities of the Floor Manager?

Key responsibilities include ensuring excellent customer service, achieving sales targets, leading the team, distributing tasks, coaching employees, and maintaining an active store atmosphere.

What qualities are required for the ideal candidate?

The ideal candidate should be dynamic, enthusiastic, target-oriented, able to motivate the team, communicate effectively, and adapt to changes.

Is previous retail experience necessary for this role?

While not explicitly stated, previous retail experience is likely beneficial given the responsibilities and expectations of the role.

Are there any employee benefits offered for this position?

Yes, benefits include discounts on all lines, seasonal uniforms, an Employee Assistance Programme (EAP), and opportunities for professional development.

What type of work environment does Mango promote?

Mango promotes a close, inspiring, and ambitious work environment.

Is training provided for new employees?

Yes, there are opportunities for coaching and training to help employees develop professionally and personally.

How does Mango view customer service?

Customer service is prioritized above all other tasks at Mango.

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MANGO

To inspire the world by sharing our passion for mediterranean style and culture.  #TakingFashionFurther 

Fashion & Arts
Industry
10,001+
Employees

Mission & Purpose

Mango, one of Europe’s leading fashion groups, is a global company with design, creativity and technology at the centre of its business model, and a strategy based on constant innovation and the search for sustainability. With its roots in Barcelona, one of the cradles of the textile industry, since it was founded in 1984, Mango has spent four decades looking to the future and inspiring the world with its passion for fashion and lifestyle. With the customer always its priority, the company bases its model on a unique fashion proposal focused on translating key fashion trends into its own language. At the El Hangar Design Centre, located at the company headquarters (Palau-solità i Plegamans, Barcelona), the company works on all areas related to creativity and every year creates over 18,000 garments and accessories. Present in more than 115 markets and with a network of close to 2,700 stores, Mango adapts to each country with a complete ecosystem of channels and international partners. The company closed 2023 with a turnover of 3.1 billion euros, with 33% of turnover coming from its online channel and with a workforce of more than 15,500 employees in all five continents.