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Floor Manager - Visual

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River Island

10d ago

  • Job
    Full-time
    Mid & Senior Level
  • London

AI generated summary

  • You have a strong commercial mindset, passion for fashion, leadership skills, attention to detail, problem-solving abilities, and an understanding of customer needs to optimize sales and enhance store appeal.
  • You will ensure great visual standards, manage store operations, empower the team for customer focus, support KPIs, and foster a motivated team while adhering to health & safety compliance.

Requirements

  • You have a strong commercial mindset and thrive in a fast-paced, data-driven retail environment.
  • You're passionate about fashion and have a natural flair for visual merchandising and creating stunning store layouts.
  • You possess excellent problem-solving skills and can quickly adapt to shifting priorities while maintaining a sharp focus on business objectives.
  • You’re both creative and analytical, able to turn sales data into actionable insights that drive store performance.
  • You're an inspiring leader who can motivate and engage your team to achieve ambitious goals.
  • You have exceptional attention to detail and take pride in presenting a well-organised, visually appealing store.
  • You’re proactive, results-oriented, and always seeking new ways to optimize product placement and sales opportunities.
  • You have a deep understanding of your customer base and are excited to curate a shopping environment that meets their needs.
  • And most importantly love our products as much as we do so we create the best possible customer journey!

Responsibilities

  • Deliver great product placement and ‘wow’ wearable outfits.
  • Consistently deliver strong visual standards with the customer journey at the forefront of every decision.
  • Confidently duty manage in all areas of the store operation including service, people, and operations.
  • Empower the team within store to deliver for the customer by always putting customer experience at the centre of decision making.
  • Full understanding of commercial tools and how to use to drive actions to support store performance.
  • Support the Store Leader to deliver on store KPIs, including sales, stock loss, payroll, conversion, voice of customer, RFID, and people KPIs.
  • Support the management of store operations, including compliance with health & safety standards.
  • Support the development of the store team to deliver a high performing, motivated and engaged store team who feel valued and recognised for their contribution.

FAQs

What is the main responsibility of a Floor Manager - Visual?

The main responsibility is to lead and empower the store team to deliver an inspirational customer journey through exceptional visual execution and high levels of customer service.

Is a background in fashion necessary for this role?

While a background in fashion is preferred, what’s most important is having passion for fashion and a natural flair for visual merchandising.

Will I be required to work on weekends?

Yes, as part of the retail environment, the role will require working on weekends, public holidays, and during key seasonal periods.

What type of skills are essential for managing the team?

Strong emotional intelligence and excellent problem-solving skills are essential for managing a diverse team effectively.

Are there opportunities for career progression?

Yes, River Island offers a focus on progression throughout Retail and Head Office, with support for upskilling and qualifications.

What benefits do employees receive?

Employees receive a generous 50% staff discount, a bonus scheme, private pension plan, 28-30 paid holiday days, and various other benefits like wellbeing solutions.

What is expected in terms of analytical skills?

The role requires strong analytical skills to turn sales data and customer feedback into actionable insights that drive store performance.

Is this role hands-on?

Yes, while the position is strategic, it also involves hands-on tasks like product movement, floor resets, and stock replenishment.

What kind of environment can I expect working in this role?

You can expect a fast-paced and high-energy retail environment where priorities can shift quickly based on sales performance and customer trends.

Does River Island value diversity in the workplace?

Yes, River Island is committed to equality of opportunity and welcomes applications from individuals of diverse backgrounds.

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River Island

This is life on the Island

Retail & Consumer Goods
Industry
5001-10,000
Employees

Mission & Purpose

Family owned from day one, we’ve been a big part of life on the UK high street for over 70 years. Today, still guided by shared values and a clear focus on our customers, we’re one of the strongest and most successful fashion brands around. And we’re changing like never before – exploring new ways to connect with our customers in person and online. And our talented Islanders are thinking differently about everything from products and stores to wellbeing and sustainability. The result is an energising culture you’ll love, work that’ll stretch you, a career you can build and a brand you’ll be proud to belong to. This is life on the island. Come and be part of it.