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Floor Supervisor - Full-Time - CALVIN KLEIN

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PVH Corp.

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Halton Hills

AI generated summary

  • You need 2+ years of retail experience, a high school diploma preferred, flexible schedule, strong communication and time management skills, and the ability to lift 20 lbs. and stand for long periods.
  • You will greet customers, assist associates, manage inventory, resolve concerns, lead merchandising, enforce policies, support scheduling, motivate staff, and foster a customer-focused team environment.

Requirements

  • Minimum of 2 years of retail experience required.
  • High school graduate/equivalent preferred.
  • Flexible schedule required including nights, weekends and overnight shifts; some travel may be requested.
  • Excellent communication and time management skills.
  • Ability to walk, stand, bend, reach and squat for prolonged periods, and carry up to 20 pounds.

Responsibilities

  • Leads the effort to greet and offer assistance to every customer; provides real-time coaching to associates.
  • Executes replenishment ensuring sales floor inventory levels and size availability aligns with brand standards; collaborates with management on remerchandising decisions due to sell-through and available backstock.
  • Encourages and helps associates maintain an in-depth knowledge of product and promotions to help explain value and build brand loyalty.
  • Prioritizes delivering an exceptional customer experience throughout the store and always places our customer first; asks our customers for feedback and conveys business opportunities to the Store Manager.
  • Resolves customer concerns quickly while exceeding expectations.
  • Leads the execution of shipment processing, replenishment, pricing, and visual/marketing directives in alignment with brand standards; achieves or exceeds the brand’s inventory control standards in accordance with RFID and shrink control.
  • Assists in leading merchandising execution, filling in based on sell-through and collaborating with management on new arrival merchandising decisions.
  • Enforces all company tools, policies and procedures; assists with loss prevention training and coaches associates to maintain awareness and report concerns.
  • Assists with effective scheduling to support payroll strategies and budgets.
  • Motivates and inspires associates to achieve sales goals and uphold brand standards; contributes to the recruiting and onboarding of talent to ensure a best-in-class team.
  • Demonstrates a sense of pride, commitment, and passion for the brand and our customers; treats customers and store team professionally, courteously, and respectfully.
  • Celebrates and embraces individuality, inclusion and partnership; builds relationships and seeks out feedback for continuous self-development.
  • Embraces innovation, change, and company initiatives; works collaboratively to accomplish brand goals and objectives.

FAQs

What is the job title for this position?

The job title is Floor Supervisor.

Who does the Floor Supervisor report to?

The Floor Supervisor reports to the Assistant Manager.

What type of employment classification is this position?

This position is classified as Hourly Non-Exempt.

What are the main responsibilities of a Floor Supervisor?

The main responsibilities include creating an emotional connection with customers, exceeding service expectations, ensuring operational excellence, and motivating associates.

What qualifications are required for this position?

A minimum of 2 years of retail experience is required, and a high school diploma or equivalent is preferred.

Is a flexible work schedule required for this role?

Yes, a flexible schedule is required, including nights, weekends, and overnight shifts.

What type of skills are needed for the Floor Supervisor role?

Excellent communication and time management skills are needed for this role.

What is the physical requirement for this position?

The Floor Supervisor must be able to walk, stand, bend, reach, squat for prolonged periods, and carry up to 20 pounds.

Does Calvin Klein have a commitment to diversity and inclusion?

Yes, Calvin Klein is committed to fostering an inclusive and diverse community where every individual is valued and every voice is heard.

Are there opportunities for growth within this job?

Yes, there are endless opportunities to design your future and advance within the company.

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PVH Corp.

We power brands that drive fashion forward – for good.

Fashion & Arts
Industry
10,001+
Employees
1881
Founded Year

Mission & Purpose

Our vision is to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world, and make PVH one of the highest performing brand groups in our sector.