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Founder’s Associate - Early stage startup

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Founders Factory

13d ago

Applications are closed

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Sales & Business Development
    People, HR & Administration
  • London
    Remote

Requirements

  • - Excellent communicator. Need I say more?
  • - Ability to work across different verticals (a typical day may consist of meeting with a VC in Europe, discussing geopolitics with customers and doing videos about Star Wars.
  • - Organization is paramount
  • - ...and so are your prioritization skills and organization skills. Communicating with the teams to make sure that what was important 1h ago is still top of the agenda
  • - Passion!!!!!!!! Our goal is nothing less than to transform how a security team operates and to prevent burnout. If you don’t have a passion for helping people and sharing in the relief of clients who see a manual task automated, this is not the role for you
  • - Light-speed learner. The company grows and evolves daily, and so will your role.
  • - Be okay with making mistakes. We are all learning, and mistakes are the byproduct of doing something new. Making them is part of the journey, but dwelling on them is not.
  • - Creative pragmatism. Ideas are great, but only if they can be executed
  • - Humour - it helps with all of the above 😉
  • - Ability to deal with difficult subjects. More people in our industry (cybersecurity) are on the autism spectrum than in any other industry. Being tactful and not taking things personally when a comment is direct is paramount.

Responsibilities

  • Help create and deliver marketing content to raise awareness of Phoenix security
  • Support in the development of sales & marketing assets, including customer appraisals, landing pages, merchandising customization and shipment and YouTube videos, Instagram, LinkedIn
  • Event organization and coordination to help sync attendees' calendars and coordinate with organizers
  • Help organize and advertise events
  • Help coordinate local events (physical) in London and/or multiple countries
  • Tracking needs of attendees for dinners and dietary requirements
  • Help to send material to events
  • Helping coordinate with custom for package clearance for conference and marketing materials for prospect/ clients
  • Helping advertise events on LinkedIn email and other social media
  • Support the sales process by helping organize and support first-line customer requests
  • Oversee E2E customer experience by ensuring all customers are happy with the platform, coordinate new requests and prioritize with clients
  • Interacting with the wider development team for prioritization and the sales team for coordination
  • Developing documentation for support and usage of the platform
  • Develop documentation such as FAQ and usage
  • Be available for any customer queries and resolve them promptly
  • Maintain high service levels through our chat/emails, ensuring customers are always happy
  • Monitor our reviews and flag areas of improvement
  • User support and front customer-facing

FAQs

Do we support remote work?

Yes, we operate in a remote-first culture, allowing for flexibility in work arrangements.

What is the starting salary for the Founder's Associate role?

The starting salary for this position is up to £28,000, plus equity as an early-stage employee.

What type of experience can I expect from this role?

This role provides a unique opportunity to work directly with the founding team and gain hands-on experience in various aspects of the business, including Sales & Marketing and Customer Success.

Is there an opportunity for growth within the company?

Yes, as part of a rapidly growing startup, you will have the chance to shape your role and build a team as we scale.

What skills are important for this position?

Excellent communication, organizational abilities, prioritization skills, passion for helping others, adaptability to learn quickly, and a sense of humor are crucial for success in this role.

Will I be required to attend events?

Yes, part of your responsibilities includes organizing and coordinating events, both physical and virtual, to raise awareness of Phoenix Security.

What kind of marketing activities will I be involved in?

You will help create and deliver marketing content, utilize AI for content generation, manage social media outreach, and coordinate marketing assets.

Is prior experience in cybersecurity required for this role?

No specific certification or prior experience in cybersecurity is required. We value go-getters who are eager to learn.

What kind of customers will I interact with?

You will interact with a diverse range of customers, including high-profile clients in the cybersecurity space and other industries.

What kind of company culture does Phoenix Security promote?

Phoenix Security fosters a culture of self-development, continuous growth, no office politics, and a focus on outcomes while promoting a supportive and collaborative environment.

How many employees will I be among at the start?

You will be joining as employee number 11, making it a foundational role within the company.

Will I be involved in content creation?

Yes, you will assist in developing various forms of marketing content, including blogs, videos, and social media posts.

How will I handle customer queries?

You will be responsible for responding to customer inquiries, ensuring high service levels through chat and email, and resolving issues promptly.

Founders Factory

We’re co-founders and early stage investors. We build and fund startups globally.

Technology
Industry
201-500
Employees
2015
Founded Year

Mission & Purpose

Founders Factory is a startup accelerator and innovation studio based in the United Kingdom. The company's primary focus is on supporting early-stage startups and entrepreneurs by providing funding, mentorship, and resources to help them grow and succeed. Founders Factory collaborates with corporate partners to build and scale new businesses in various sectors, including technology, healthcare, and consumer goods. The ultimate mission of Founders Factory is to drive innovation and disrupt traditional industries by fostering the development of cutting-edge startups and connecting them with the expertise and resources needed for success. The purpose is to create a thriving ecosystem that accelerates the growth of startups and contributes to the evolution of the business landscape.

Culture & Values

  • Think big, act small, move fast

  • Value momentum over perfection

  • Embrace uncertainty & remain decisive

  • Suggest solutions not problems

  • Prioritise diversity to strengthen our collective intelligence

  • Be polite, generous and show empathy to others