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Fragrance & Beauty Team Leader - Heathrow Airport Terminal 3

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CHANEL

Nov 10

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • London
  • Quick Apply

AI generated summary

  • You should be collaborative, customer-focused, and enthusiastic about sales, with empathy for client needs. Commitment to sustainability and fostering a supportive team environment is essential.
  • You will manage the team, exceed sales targets, deliver excellent customer service, capture client data, and train staff while motivating performance through effective meetings and briefings.

Requirements

  • An approachable, collaborative and team focused approach
  • Ability to build relationships quickly and create a team spirit, with a flair for collaboration
  • Ability to demonstrate enthusiasm for selling, flair for the product and excitement for providing customer satisfaction
  • Working in a highly collaborative environment that encourages people to perform at their best
  • Creating an inspirational and supportive work environment for your team
  • Thriving in an environment where personal growth is encouraged
  • Using empathy to understand clients needs and identifying opportunities
  • Contributing in the on-going and companywide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas:
  • Restoring Nature and Climate
  • Investing in Circularity
  • Advancing dignity and prosperity
  • Promoting the autonomy of women

Responsibilities

  • To take responsibility for and manage the CHANEL account efficiently and effectively, promoting business objectives as appropriate and ensuring that the team and the account achieve and exceed set sales targets by providing excellent customer service at all times.
  • You will create an exceptional experience for our clients which is authentic and tailored to their personal needs
  • Build the account by achieving and exceeding sales targets, developing the business to increase sales volume and productivity
  • Play an integral part in building CHANEL’s portfolio of clients through data capture in line with the brand’s expectations
  • Take responsibility for driving the sales contribution to the overall performance on the counter
  • Lead by example, motivating individual as well as team performance to reach/exceed set targets, demonstrating and encouraging reliability and flexibility as the business demands
  • Train and direct the team efficiently, organising motivational and informative team meetings and briefings regarding products and procedures as appropriate

FAQs

What is the location of the Fragrance & Beauty Team Leader position?

The position is located at Heathrow Airport Terminal 3.

What type of contract is offered for this role?

The contract is permanent and full-time with a shift pattern of 4 days on and 2 days off.

What are the main responsibilities of the Fragrance & Beauty Team Leader?

The main responsibilities include managing the CHANEL account, achieving sales targets, providing excellent customer service, leading and training the team, and building client relationships.

What skills or qualities are important for this role?

An approachable and collaborative approach, relationship-building skills, enthusiasm for selling, and a flair for customer satisfaction are all important qualities.

Is there an emphasis on sustainability at CHANEL?

Yes, CHANEL places a strong emphasis on sustainability and aims for collective action from all employees in line with their sustainability ambitions.

What employee benefits does CHANEL offer?

Benefits include private medical insurance, pension plans, life assurance, retail discounts, mental wellbeing support, and discounts on arts and culture tickets among others.

How does CHANEL support personal growth for employees?

CHANEL encourages personal growth through creating a supportive work environment and offering opportunities for development.

Is a background in beauty or fragrance necessary for this position?

While a background in beauty or fragrance may be beneficial, the most important aspects are sales ability, customer service skills, and team leadership experience.

How does CHANEL value diversity and inclusion?

CHANEL is focused on creating an inclusive culture that nurtures personal growth and believes that the uniqueness of each individual enhances diversity and effectiveness within teams.

What sort of training opportunities are provided for the team?

The Team Leader is responsible for training and directing the team, organizing motivational and informative team meetings and briefings regarding products and procedures.

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CHANEL

Retail & Consumer Goods
Industry
10,001+
Employees
1910
Founded Year

Mission & Purpose

Chanel is a renowned luxury brand that specialises in haute couture, ready-to-wear clothing, handbags, perfumes, cosmetics, and accessories. The company strives to create timeless, elegant, and innovative products that reflect the essence of French luxury and sophistication. Chanel's overarching aim is to inspire and empower individuals by providing high-quality, beautifully crafted items that enhance personal style and self-expression while maintaining an enduring legacy in the fashion and beauty industries.