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Fragrance Specialist - Heathrow Airport

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CHANEL

Nov 5

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • London
  • Quick Apply

AI generated summary

  • You need strong collaboration skills, client-facing experience, a passion for memorable client interactions, a confident storytelling ability, and a solid understanding of perfumery and retail dynamics.
  • You will drive sales of CHANEL fragrance, deliver expert consultations, create tailored client experiences, and contribute to brand growth while capturing client data and collaborating with the team.

Requirements

  • A collaborative and team focused approach
  • Ability to build relationships quickly and create a team spirit, with a flair for collaboration
  • A sharing mindset that will continually nourish the client experience
  • A personal passion for creating a memorable client experience
  • A highly motivated and committed approach, with a can-do attitude
  • Experience of working in a client facing role
  • A confident approach in delivering Fragrance workshops and events to enrich the client’s experience
  • Inspiring story telling underpinned by expressive, descriptive and eloquent language
  • A strong understanding of the world of perfumery
  • An understanding of how to drive the business and be adaptable to an ever-changing retail environment

Responsibilities

  • Reporting into the Manager, your role at CHANEL is to contribute to the overall performance of the CHANEL Fragrance and Beauty account. Promoting key business objectives and KPI’s as appropriate and ensuring you work as a team to achieve personal and team targets.
  • You will provide a continued and elevated focus on CHANEL fragrance, delivering expert consultations which immerse clients further into the brand. Whilst you will need to take the lead and drive sales of CHANEL fragrance, you will also be expected to promote makeup and skincare.
  • You will create an exceptional experience for our clients which is authentic and tailored to their personal needs
  • Contribute to the brand’s growth in the Fragrance market by acting as an ambassador
  • Demonstrate the highest level of expertise within Fragrance
  • Take the client on a journey to discover the heritage of CHANEL and bring fragrances to life through storytelling
  • Play an integral part in building CHANEL’s portfolio of clients through data capture in line with the brand’s expectations
  • Take responsibility for driving the sales contribution to the overall performance on the counter
  • Using your unique collection of strengths to enrich the overall experience
  • Take ownership for the impact you make within the wider team

FAQs

What is the location of the Fragrance Specialist position?

The position is located at Heathrow Airport Terminal 3.

What type of contract is being offered for this role?

The contract is permanent and full-time, with a shift pattern of 4 days on and 2 days off.

What will be the main responsibilities of the Fragrance Specialist?

The main responsibilities include promoting CHANEL fragrance, providing expert consultations, driving sales, and contributing to overall performance and team targets.

What qualifications or experience are required for this role?

Candidates should have experience in a client-facing role, a strong understanding of perfumery, and a confident approach to delivering fragrance workshops and events.

What benefits does CHANEL offer to its employees?

Benefits include private medical insurance, pension, life assurance, employee assistance programmes, discounts on CHANEL products and other retailers, and a service awards programme.

Is teamwork important in this position?

Yes, a collaborative and team-focused approach is essential, and building relationships quickly is emphasized.

What skills are important for a Fragrance Specialist at CHANEL?

Important skills include strong communication, relationship-building, storytelling, and a passion for creating a memorable client experience.

Does the role include a focus on sustainability?

Yes, sustainability is a key performance driver for CHANEL, and the role requires contributing to the House's sustainability ambitions.

Will there be opportunities for training and personal development in this role?

Yes, employees will receive additional training within fragrance to develop their skillset and can take ownership of their impact within the brand.

How does CHANEL define its company culture?

CHANEL focuses on creating an inclusive culture that nurtures personal growth and values the unique perspectives and experiences of each individual.

Retail & Consumer Goods
Industry
10,001+
Employees
1910
Founded Year

Mission & Purpose

Chanel is a renowned luxury brand that specialises in haute couture, ready-to-wear clothing, handbags, perfumes, cosmetics, and accessories. The company strives to create timeless, elegant, and innovative products that reflect the essence of French luxury and sophistication. Chanel's overarching aim is to inspire and empower individuals by providing high-quality, beautifully crafted items that enhance personal style and self-expression while maintaining an enduring legacy in the fashion and beauty industries.