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Fraud Prevention Analyst

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Major League Baseball (MLB)

2mo ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Data
  • El Segundo

AI generated summary

  • You should have 4 years of relevant experience, fraud software knowledge, strong detail orientation, internet research skills, team collaboration, and proficiency in MS Office. Bi-lingual and ticketing knowledge is a plus.
  • You will review high-risk transactions, monitor fraud patterns, maintain analysis models, generate reports, assist with investigations, and recommend anti-fraud measures and system improvements.

Requirements

  • Four years of related business experience is preferred.
  • Strong understanding and experience of fraud detection software such as Accertify
  • Remote evening and weekend availability, as required.
  • Proven self-starter with a strong work ethic and problem-solving skills.
  • Must be detail oriented with ability to handle and complete multiple projects.
  • Solid understanding and proven experience identifying fraud trends.
  • Strong internet research skills with the ability to navigate through multiple systems.
  • Strict confidentiality of company and customer data.
  • Strong follow up and investigation skills.
  • Understanding of ticketing systems a plus.
  • Bi-lingual (Spanish is a plus).
  • Basic understanding of chargeback guidelines.
  • Ability to work within a team-oriented environment to achieve common goals and objectives.
  • Strong customer service skills.
  • Good interpersonal relationship and communication skills.
  • PC proficient, with knowledge of Microsoft Office products (especially MS Word and Excel).

Responsibilities

  • Review high risk transaction queues and identify fraudulent transactions within the business portfolio to reduce potential revenue losses.
  • Monitor loss prevention controls (reports and other functions) to minimize chargeback losses and assist with the development of these controls.
  • Monitor patron and transactional records to identify unauthorized transactions and fraudulent accounts.
  • Maintain fraud analysis models to improve efficiency and effectiveness of the company systems.
  • Stay current on fraud and chargeback trends at both the industry and corporate level and recommend policies, procedures and processes to management that minimize risk and loss.
  • Identify system improvements to prevent fraudulent activities.
  • Recommend anti-fraud processes resulting from changing transaction patterns and trends.
  • Recommend new software tools used for fraud detection, prevention, and reporting activities.
  • Generate suspicious activity reports and risk management reports.
  • Ensure confidentiality of all information collected during investigation.
  • Follow up with patron, TDC clients or law enforcement on cases of fraudulent activity to pursue criminal charges.
  • Initiate and respond to customer and client inquiries as part of the investigative research.
  • Ability to be flexible with working hours that change based on the event activity and fraud trends.
  • Assist Payments department with fraud transactions, refunds, and chargeback requests.
  • Monitor and maintain loss prevention systems and reports to prevent fraud and financial losses.
  • Respond to client refund requests in a timely manner and per our current policies and procedures.
  • Assist with the development and maintenance of loss prevention policies, procedures, and processes.
  • Understand Tickets.com’s proprietary systems in order to research transactions.
  • Ensure professional correspondence (including letters, memos, proposals, etc) consistent with Tickets.com’s image and brand.
  • Perform miscellaneous customer service-related duties as required.

FAQs

What is the job title for this position?

The job title is Fraud Prevention Analyst.

What company is hiring for this position?

Tickets.com, an MLB company, is hiring for this position.

What are the main responsibilities of the Fraud Prevention Analyst?

The main responsibilities include reviewing high-risk transaction queues, monitoring loss prevention controls, maintaining fraud analysis models, generating suspicious activity reports, and following up on cases of fraudulent activity.

What qualifications are required for this position?

Candidates should have four years of related business experience, strong understanding of fraud detection software, excellent research and investigation skills, and proficiency in Microsoft Office products.

Is experience with specific fraud detection software important for this role?

Yes, a strong understanding and experience of fraud detection software such as Accertify is preferred.

Are there any special skills or characteristics that would benefit someone in this role?

Yes, qualities such as being a proven self-starter, detail-oriented, having strong problem-solving skills, and good interpersonal and communication skills are beneficial.

What is the expected salary range for the Fraud Prevention Analyst position?

The salary range for this position is $30.00/hour - $33.00/hour.

What kind of benefits does Tickets.com offer?

Tickets.com offers a comprehensive benefits package including medical, dental, vision, retirement plans, paid time off, tuition reimbursement, and employee perks such as MLB tickets.

Is bilingualism a plus for this position?

Yes, being bilingual, especially in Spanish, is considered a plus for this position.

Will the Fraud Prevention Analyst need to work flexible hours?

Yes, the position requires flexible working hours that may change based on event activity and fraud trends.

Is understanding ticketing systems beneficial for this role?

Yes, having an understanding of ticketing systems is a plus.

What is the importance of confidentiality in this role?

Strict confidentiality of company and customer data is essential during investigation processes and in handling sensitive information.

What kind of environment will the Fraud Prevention Analyst work in?

The Analyst will work in a team-oriented environment to achieve common goals and objectives.

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Major League Baseball (MLB)

https://www.mlb.com/careers/home

Entertainment & Media
Industry
1001-5000
Employees
1876
Founded Year

Mission & Purpose

Major League Baseball (MLB) is the most historic professional sports league in the United States and consists of 30 member clubs in the U.S. and Canada, representing the highest level of professional baseball. Led by Commissioner Robert D. Manfred, Jr., MLB remains committed to making an impact in the communities of the U.S., Canada and throughout the world, perpetuating the sport's larger role in society and permeating every facet of baseball's business, marketing, community relations and social responsibility endeavors. MLB currently features record levels of competitive balance, continues to expand its global reach through programming and content to fans all over the world, and registered records in games and minutes watched this season on MLB.TV. With the continued success of MLB Network and MLB digital platforms, MLB continues to find innovative ways for its fans to enjoy America's National Pastime and a truly global game.