FAQs
What is the primary responsibility of the Freight Officer?
The primary responsibility of the Freight Officer is to coordinate staffing levels for both Contact Centers and Back Office to achieve Service Level Agreement goals.
What qualifications are needed for the Freight Officer position?
While specific qualifications are not mentioned in the description, candidates should ideally possess skills in workforce management, data analysis, and process improvement.
What kind of work environment can I expect at UPS?
You can expect a rewarding culture with a focus on innovation and teamwork, contributing to your personal and professional growth.
Is this position full-time or part-time?
The Freight Officer position is a permanent, full-time role.
Will I receive training for this position?
Yes, UPS offers training and development opportunities to help employees enhance their skills.
What kind of data will I be working with as a Freight Officer?
You will be analyzing service level data and operational performance metrics to create status reports and identify process improvement opportunities.
Are there opportunities for advancement in this role?
Yes, UPS provides pathways for career advancement and encourages employees to develop their skills for future roles.
What does the process for scheduling involve?
You will generate schedules based on forecasts and monitor GBS contact center/back office activities to recommend staffing adjustments.
How does UPS approach workplace diversity?
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation, promoting a diverse work environment.
What is the working culture within the Global Business Services team?
The working culture within the GBS team is collaborative and focused on achieving operational excellence while fostering personal growth.