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Front Desk Coordinator I

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Smile Doctors

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    People, HR & Administration
  • Pensacola

AI generated summary

  • You must communicate clearly, listen well, have basic Microsoft Office skills, build rapport with patients, and maintain good relationships with patients and coworkers.
  • You will greet customers, manage calls, check in patients, verify insurance, schedule appointments, handle payments, update records, and support internal marketing efforts.

Requirements

  • Ability to communicate effectively verbally and in writing
  • Ability to listen and understand information verbally and in writing
  • Basic knowledge of Microsoft Office
  • Ability build rapport with patients
  • Ability to establish and maintain good working relationships with patients and coworkers

Responsibilities

  • Greets and receives customers, determines nature of visit, and notifies appropriate team member(s).
  • Performs various administrative duties.
  • Welcomes visitors to the practice and provides information about clinic features
  • Answers, screens, and routes incoming calls and takes messages as needed
  • Checks-in and collects general information from patients on their first visit
  • Verifies insurance information
  • Notifies clinicians of patient arrival and readiness
  • Makes appointments for returning patients as necessary
  • Prints/reprints appointment reminders and school/work excuses
  • May make changes to the patient schedule as necessary
  • Coordinates payment arrangements or account resolution
  • Receives, stores, and delivers shipments and mail
  • Takes payments and posts to account
  • Updates charts and patient information
  • Drives internal marketing initiatives and fosters participation from everyone

FAQs

What is the role of a Front Desk Coordinator I?

The Front Desk Coordinator I greets and receives customers, performs various administrative duties, and ensures a smooth operation within the clinic.

What are the primary responsibilities of this position?

Responsibilities include welcoming visitors, answering and routing calls, checking in patients, verifying insurance, notifying clinicians, scheduling appointments, handling payments, and updating patient information.

Is previous experience required for this position?

While previous experience is beneficial, it is not specifically required; we are looking for candidates with strong communication skills and the ability to build rapport with patients.

What skills are necessary to be successful in this role?

Successful candidates should have effective verbal and written communication skills, the ability to listen and understand information, and basic knowledge of Microsoft Office.

What benefits does Smile Doctors offer to employees?

Benefits include a competitive salary, medical, dental, vision, and life insurance, disability coverage, a 401(k) plan, 2 weeks paid time off in the first year, and discounts on braces and clear aligners.

How does Smile Doctors cultivate its company culture?

Smile Doctors maintains a people-first culture by fostering a fun and encouraging environment, focusing on loving people first and providing exceptional patient care.

What kind of training will I receive in this position?

New hires will receive training on administrative processes, patient interactions, and the specific systems used within the clinic to ensure a smooth transition into the role.

Can I apply if I have limited experience in the healthcare field?

Yes, we welcome applicants with limited healthcare experience as long as they demonstrate strong interpersonal skills and a willingness to learn.

What is the work schedule like for this position?

The work schedule typically includes standard business hours, but may vary based on clinic needs, including some evening appointments or weekend shifts.

How can I apply for the Front Desk Coordinator I position?

Interested candidates can apply directly through the Smile Doctors website or by submitting their resume to the designated contact for the position.

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Smile Doctors

There's potential in every SMILE. We're changing lives one smile at a time.

Science & Healthcare
Industry
1001-5000
Employees
2015
Founded Year

Mission & Purpose

Smile Doctors, LLC, is the largest ortho-focused dental support organization (OSO) in the U.S. The company has the fastest-growing network of award-winning orthodontists. With more than 415 convenient locations in 28 states, Smile Doctors has a rich history of developing and growing affiliated practices by providing tools and technology that allow their orthodontists to focus entirely on patient care. Smile Doctors is the largest network of Diamond Plus Invisalign® providers. Smile Doctors orthodontists are proud members of the American Association of Orthodontists, American Dental Association, and host for the Lecture Center for Orthodontic Excellence. Smile Doctors mission is to create confident smiles that inspire the best in their patients, each other, and the communities they serve. Smile Doctors-affiliated practices are committed to providing affordable, all-inclusive orthodontic treatment to patients. Smile Doctors’ patient-forward approach and team collaboration result in beautiful, confident smiles and genuine, unforgettable experiences.