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Front Desk Receptionist

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Four Seasons Hotels and Resorts

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Toronto

AI generated summary

  • You need excellent presentation and interpersonal skills, problem-solving ability, fluency in English, 1-2 years in luxury hotels, and an open schedule. Hospitality education is preferred; OPERA PMS is an asset.
  • You will ensure smooth guest check-in and check-out, manage inquiries, address concerns, and create a positive first and last impression at the hotel.

Requirements

  • We are looking for candidates who have excellent personal presentation and interpersonal skills.
  • Good problem solving ability and proficiency in Hotel property management systems.
  • Fluency in reading, writing, and spoken English is also required.
  • The Front Desk Receptionist position requires continuous standing for the majority of the shift.
  • The ideal candidate will have an outgoing personality and a can-do approach to any task.
  • This position requires an applicant with an open schedule and the ability to work all shifts including weekends, overnights, and holidays.
  • 1-2 years previous Front Desk/Guest Service experience in a fast paced, luxury Hotel operation
  • Previous experience with OPERA PMS is an asset
  • Additional languages a definite asset for career growth
  • Completion of Post Secondary Education in Hospitality or related field

Responsibilities

  • The Front Desk Receptionist is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience.
  • As the first and last impression of the Hotel, this high profile department carries a special responsibility.
  • The Front Office is also the natural place where guests direct comments, questions, suggests and concerns.

FAQs

What is the primary role of a Front Desk Receptionist at Four Seasons?

The Front Desk Receptionist is a central part of the Front Office Team and is responsible for ensuring guests have a smooth arrival and departure experience, serving as the first and last impression of the hotel.

What qualifications do I need to apply for the Front Desk Receptionist position?

Candidates should have 1-2 years of previous Front Desk/Guest Service experience in a fast-paced luxury hotel operation, proficiency in hotel property management systems, and a completion of Post Secondary Education in Hospitality or a related field is preferred.

What is the expected hourly pay for this position?

The starting rate of pay is $22.55 per hour, with a full rate of pay of $25.06 per hour, not including incentives.

Are there opportunities for growth and training within this role?

Yes, Four Seasons offers excellent training and development opportunities, including educational assistance, discounted eCornell courses, and access to complementary e-training.

What type of benefits does Four Seasons provide to its employees?

Benefits include paid time off, exclusive discounts and travel programs, complimentary meals during shifts, dry cleaning of uniforms, and a robust extended benefit plan that includes medical, dental, vision, and pension.

Is there a requirement for language proficiency beyond English?

Fluency in reading, writing, and spoken English is required, and additional languages are considered a definite asset for career growth.

What kind of schedule and availability is expected for a Front Desk Receptionist?

Candidates must possess open availability and the ability to work all shifts, including weekends, overnights, and holidays.

Are there any accommodations available for candidates with disabilities during the hiring process?

Yes, Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Candidates may advise Human Resources if accommodations are required.

What is the work environment like at Four Seasons Toronto?

The work environment is characterized by a commitment to luxury and genuine heart, with a focus on creating exceptional experiences for guests in a modern and spacious hotel located in the historic Yorkville neighbourhood.

Will I be required to stand for the majority of my shift as a Front Desk Receptionist?

Yes, the position requires continuous standing for the majority of the shift.

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Four Seasons Hotels and Resorts

Travel & Leisure
Industry
10,001+
Employees
1961
Founded Year

Mission & Purpose

Four Seasons opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 120 hotels and resorts, and more than 50 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development., Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.