FAQs
What are the main responsibilities of a Front Office Agent at ibis Köln Centrum?
The main responsibilities include welcoming and assisting guests, performing check-ins and check-outs, managing reservations, addressing guest inquiries and complaints, organizing room bookings, supporting administrative tasks, ensuring smooth operations at the reception, collaborating closely with housekeeping and service teams, and maintaining guest data and billing support.
Is a specific educational background required for this position?
Yes, a completed training in the hotel sector or previous experience at a hotel reception is required.
What languages must I speak for this role?
Proficiency in German and English is required, and knowledge of additional languages is a plus.
Are there opportunities for career development in this position?
Yes, the company offers opportunities for career advancement through its LEARN YOUR WAY platform and participation in training workshops.
What type of employment contract is offered for this position?
The position offers an unlimited employment contract with planned working hours.
How many vacation days does the position provide?
The position provides 30 vacation days per year.
Can I expect to receive a bonus in addition to my salary?
Yes, employees may receive a monthly extra salary allowance of 3% and a potential annual bonus of up to 7%.
What benefits are offered for employees?
Employees receive a free parking card, discounts in AccorHotels globally, regular feedback, employee events, occupational health care, and affordable meal options among other benefits.
Is experience with hotel booking systems required?
While not mandatory, experience with hotel booking systems (such as FOLS or Opera) and Microsoft Office is preferred.
Will I be working alone or as part of a team?
You will be working as part of an international team and will collaborate closely with colleagues in various departments.