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Front Office Agent (m/w/d) im ibis Köln Centrum

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Accor

10d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Cologne
  • Quick Apply

AI generated summary

  • You have a completed hotel training or reception experience, are communicative and service-oriented, speak German and English fluently, are organized, and ideally know booking systems and MS Office.
  • You will welcome guests, manage check-ins/outs and reservations, address inquiries and complaints, organize bookings, handle administrative tasks, and ensure smooth front desk operations.

Requirements

  • Ihr Profil:
  • Sie haben eine abgeschlossene Ausbildung im Hotelfach oder bereits Erfahrung an der Hotelrezeption
  • Sie sind kommunikativ, freundlich und serviceorientiert
  • Sie beherrschen die deutsche und englische Sprache sicher, jede weitere Sprache ist von Vorteil
  • Sie sind ein Organisationstalent, behalten auch in stressigen Situationen den Überblick und sind flexibel
  • Idealerweise haben Sie Erfahrung mit Hotelbuchungssystemen (z.B. FOLS oder Opera) und MS Office
  • Sie arbeiten gerne im Team und haben Freude am direkten Kontakt mit unseren Gästen

Responsibilities

  • Ihre Aufgaben umfassen:
  • Empfang und Betreuung unserer Gäste mit einem herzlichen und professionellen Auftreten
  • Durchführung des Check-ins und Check-outs sowie die Verwaltung von Reservierungen
  • Bearbeitung von Gästewünschen, Anfragen und Reklamationen
  • Organisation und Koordination von Zimmerbuchungen
  • Unterstützung bei administrativen Aufgaben wie der Postbearbeitung und der Zahlungsabwicklung
  • Sicherstellung eines reibungslosen Ablaufs an der Rezeption während der gesamten Schicht
  • Enge Zusammenarbeit mit dem Housekeeping- und Serviceteam
  • Pflege der Gästedaten und Unterstützung bei der Abrechnung

FAQs

What are the main responsibilities of a Front Office Agent at ibis Köln Centrum?

The main responsibilities include welcoming and assisting guests, performing check-ins and check-outs, managing reservations, addressing guest inquiries and complaints, organizing room bookings, supporting administrative tasks, ensuring smooth operations at the reception, collaborating closely with housekeeping and service teams, and maintaining guest data and billing support.

Is a specific educational background required for this position?

Yes, a completed training in the hotel sector or previous experience at a hotel reception is required.

What languages must I speak for this role?

Proficiency in German and English is required, and knowledge of additional languages is a plus.

Are there opportunities for career development in this position?

Yes, the company offers opportunities for career advancement through its LEARN YOUR WAY platform and participation in training workshops.

What type of employment contract is offered for this position?

The position offers an unlimited employment contract with planned working hours.

How many vacation days does the position provide?

The position provides 30 vacation days per year.

Can I expect to receive a bonus in addition to my salary?

Yes, employees may receive a monthly extra salary allowance of 3% and a potential annual bonus of up to 7%.

What benefits are offered for employees?

Employees receive a free parking card, discounts in AccorHotels globally, regular feedback, employee events, occupational health care, and affordable meal options among other benefits.

Is experience with hotel booking systems required?

While not mandatory, experience with hotel booking systems (such as FOLS or Opera) and Microsoft Office is preferred.

Will I be working alone or as part of a team?

You will be working as part of an international team and will collaborate closely with colleagues in various departments.

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Accor

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Accor is a leading global hospitality group offering a diverse portfolio of over 5,300 hotels and residences across more than 110 countries. It encompasses a wide range of brands, from luxury to economy, such as Raffles, Fairmont, Sofitel, Novotel, and ibis. Accor is committed to providing exceptional guest experiences through innovative services and a strong focus on sustainability and community engagement. The company aims to create memorable stays while contributing positively to the environment and the communities where it operates.