FAQs
What are the primary responsibilities of the Front Office Assistant?
The primary responsibilities include scheduling patient appointments, obtaining patient demographic and insurance information, processing medical record requests, and ensuring compliance with policies and procedures.
What qualifications are required for this position?
A high school diploma or equivalent is required. Six months of experience in a clerical office, general business, or customer service setting is also necessary.
Is there any licensure or certification needed for this role?
No, there are no specific licensure or certification requirements for this position.
What is the site location for this position?
The position is located at Baptist Health Walker Family Practice, 3400 Highway 78 East Suite 110, Jasper, Alabama 35501.
Are there opportunities to participate in quality assurance activities?
Yes, the Front Office Assistant may participate in Quality Assurance/Quality Indicator activities as assigned.
What type of experience is preferred for this job?
Six months of experience in a clerical office, general business, or customer service setting is preferred.
What kind of support will the Front Office Assistant provide?
The Front Office Assistant provides support with daily activities such as patient registration, telephone coverage, appointment scheduling, and patient referrals.
Is training provided for the use of office technology and equipment?
Yes, the position requires the assistant to demonstrate competency in the use of office equipment and technology, and training will be provided as necessary.
How does the role impact patient satisfaction?
The Front Office Assistant plays a crucial role in improving overall patient satisfaction by engaging with patients and families professionally and adhering to standards of excellence.
Is attendance important for this position?
Yes, maintaining regular and punctual attendance is essential and must be consistent with Orlando Health policies and other applicable standards.