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Front Office Assistant

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Orlando Health

2mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Healthcare
  • Orlando

AI generated summary

  • You must be a high school graduate or equivalent and have six months of clerical or customer service experience. No additional experience required.
  • You will schedule appointments, collect patient information, manage medical records, ensure compliance, use office technology, support billing, and enhance patient satisfaction.

Requirements

  • High School graduate or equivalent.
  • None.
  • Six (6) months experience in a clerical office, or general business, and/or customer service setting

Responsibilities

  • Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
  • Obtains accurate and complete patient demographic and insurance information.
  • Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
  • Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
  • Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
  • Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
  • Interacts with patients and families in a professional manner.
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.
  • Participates in Quality Assurance/Quality Indicator activities as assigned.
  • Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
  • Practices the efficient use of supplies.
  • Assists billing service as requested.

FAQs

What are the primary responsibilities of the Front Office Assistant?

The primary responsibilities include scheduling patient appointments, obtaining patient demographic and insurance information, processing medical record requests, and ensuring compliance with policies and procedures.

What qualifications are required for this position?

A high school diploma or equivalent is required. Six months of experience in a clerical office, general business, or customer service setting is also necessary.

Is there any licensure or certification needed for this role?

No, there are no specific licensure or certification requirements for this position.

What is the site location for this position?

The position is located at Baptist Health Walker Family Practice, 3400 Highway 78 East Suite 110, Jasper, Alabama 35501.

Are there opportunities to participate in quality assurance activities?

Yes, the Front Office Assistant may participate in Quality Assurance/Quality Indicator activities as assigned.

What type of experience is preferred for this job?

Six months of experience in a clerical office, general business, or customer service setting is preferred.

What kind of support will the Front Office Assistant provide?

The Front Office Assistant provides support with daily activities such as patient registration, telephone coverage, appointment scheduling, and patient referrals.

Is training provided for the use of office technology and equipment?

Yes, the position requires the assistant to demonstrate competency in the use of office equipment and technology, and training will be provided as necessary.

How does the role impact patient satisfaction?

The Front Office Assistant plays a crucial role in improving overall patient satisfaction by engaging with patients and families professionally and adhering to standards of excellence.

Is attendance important for this position?

Yes, maintaining regular and punctual attendance is essential and must be consistent with Orlando Health policies and other applicable standards.

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Orlando Health

A trusted leader inspiring hope through the advancement of health.

Science & Healthcare
Industry
10,001+
Employees
1918
Founded Year

Mission & Purpose

Orlando Health is a not-for-profit healthcare organization with $7.6 billion of assets under management that serves the southeastern United States. Headquartered in Orlando, Florida, the system was founded more than 100 years ago.