FAQs
What is the primary role of a Front Office Assistant?
The primary role of a Front Office Assistant is to support the daily activities of ambulatory/physician office operations, including patient registration, appointment scheduling, and handling patient referrals.
What qualifications are required for this position?
A high school diploma or equivalent is required for the Front Office Assistant position.
Is any prior experience necessary for this position?
Yes, at least six (6) months of experience in a clerical office, general business, or customer service setting is required.
Are there any certification requirements for this role?
No specific licensure or certification is required for the Front Office Assistant position.
What are the essential functions of this job?
Essential functions include scheduling patient appointments, obtaining accurate patient information, processing medical records requests, demonstrating office equipment competency, and ensuring compliance with Orlando Health policies.
How is patient interaction handled in this role?
The Front Office Assistant is expected to interact with patients and families in a professional manner, adhering to standards of patient satisfaction.
What should I do if I encounter legal issues or patient rights concerns?
The Front Office Assistant should demonstrate awareness of legal issues and patient rights and comply with the standards of regulatory and accrediting agencies.
Can I participate in quality assurance activities as a Front Office Assistant?
Yes, participation in Quality Assurance/Quality Indicator activities is an assigned responsibility.
Are there opportunities for training in this position?
Yes, on-the-job training and training on office equipment and technology usage are typically provided.
What are the attendance expectations for this role?
The Front Office Assistant is expected to maintain reasonably regular and punctual attendance in accordance with Orlando Health policies and applicable federal, state, and local standards.