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Front Office Assistant

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Healthcare
  • Orlando

AI generated summary

  • You must be a high school graduate or equivalent, with at least six months of clerical or customer service experience. No additional experience is required.
  • You will schedule patient appointments, obtain demographic and insurance info, manage medical records requests, and ensure compliance with policies while providing excellent patient service.

Requirements

  • High School graduate or equivalent.
  • None.
  • Six (6) months experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

  • Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
  • Obtains accurate and complete patient demographic and insurance information.
  • Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
  • Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
  • Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
  • Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
  • Interacts with patients and families in a professional manner.
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.
  • Participates in Quality Assurance/Quality Indicator activities as assigned.
  • Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
  • Practices the efficient use of supplies.
  • Assists billing service as requested.

FAQs

What is the primary role of a Front Office Assistant?

The primary role of a Front Office Assistant is to support the daily activities of ambulatory/physician office operations, including patient registration, appointment scheduling, and handling patient referrals.

What qualifications are required for this position?

A high school diploma or equivalent is required for the Front Office Assistant position.

Is any prior experience necessary for this position?

Yes, at least six (6) months of experience in a clerical office, general business, or customer service setting is required.

Are there any certification requirements for this role?

No specific licensure or certification is required for the Front Office Assistant position.

What are the essential functions of this job?

Essential functions include scheduling patient appointments, obtaining accurate patient information, processing medical records requests, demonstrating office equipment competency, and ensuring compliance with Orlando Health policies.

How is patient interaction handled in this role?

The Front Office Assistant is expected to interact with patients and families in a professional manner, adhering to standards of patient satisfaction.

What should I do if I encounter legal issues or patient rights concerns?

The Front Office Assistant should demonstrate awareness of legal issues and patient rights and comply with the standards of regulatory and accrediting agencies.

Can I participate in quality assurance activities as a Front Office Assistant?

Yes, participation in Quality Assurance/Quality Indicator activities is an assigned responsibility.

Are there opportunities for training in this position?

Yes, on-the-job training and training on office equipment and technology usage are typically provided.

What are the attendance expectations for this role?

The Front Office Assistant is expected to maintain reasonably regular and punctual attendance in accordance with Orlando Health policies and applicable federal, state, and local standards.

A trusted leader inspiring hope through the advancement of health.

Science & Healthcare
Industry
10,001+
Employees
1918
Founded Year

Mission & Purpose

Orlando Health is a not-for-profit healthcare organization with $7.6 billion of assets under management that serves the southeastern United States. Headquartered in Orlando, Florida, the system was founded more than 100 years ago.