FAQs
What are the primary responsibilities of a Front Office Assistant at MedExpress?
The primary responsibilities include greeting patients, assisting with the registration process, answering multi-phone lines, collecting insurance information, processing payments, and discharging patients with necessary documentation.
What is the work schedule for this position?
The work schedule consists of three 12-hour shifts per week, from 7:45 a.m. to 8:15 p.m., which may include rotating weekends and holidays, depending on patient volume and business needs.
Is this a full-time position?
Yes, this is a full-time position.
What are the required qualifications for this role?
The required qualifications include a High School Diploma or GED, at least 1 year of customer service or medical office experience, and experience with basic computer software, including the ability to learn electronic medical records.
Are there any preferred qualifications for applicants?
Yes, preferred qualifications include an understanding of occupational medicine or urgent care, experience with health insurance information and patient payments, experience with patient registration, and familiarity with computer systems and software such as Microsoft Office and electronic medical records.
What benefits are offered for this position?
Benefits include hourly rate incentives, paid time off, career development and training, medical plan options, dental, vision, life and AD&D insurance, a 401(k) savings plan, education reimbursement, and employee discounts.
Where is the primary work location for this position?
The primary work location is at 2890 N College Ave, Fayetteville, AR 72703, with potential operations in other local work sites as needed.
Is experience in the medical field necessary for this job?
While not strictly necessary, having 1+ years of experience in a medical office is preferred, especially for understanding urgent care settings.
What is the company culture like at MedExpress?
MedExpress fosters a collaborative working model, emphasizing quality care, teamwork, and community connections to create a welcoming atmosphere for both employees and patients.
Are there opportunities for career advancement?
Yes, there are opportunities for career development and training for other roles within the organization.