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Front Office Assistant - Jewett Orthopedic Institute, Winter Park

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Orlando Health

15d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    People, HR & Administration
  • Orlando

AI generated summary

  • You must have a high school diploma or equivalent and six months of experience in a clerical, business, or customer service role.
  • You will schedule patient appointments, gather demographic and insurance info, process medical records requests, ensure compliance with policies, and provide professional patient interactions.

Requirements

  • High School graduate or equivalent.
  • None.
  • Six (6) months experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

  • Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
  • Obtains accurate and complete patient demographic and insurance information.
  • Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
  • Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
  • Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
  • Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
  • Interacts with patients and families in a professional manner.
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.

FAQs

What is the role of the Front Office Assistant at Jewett Orthopedic Institute?

The Front Office Assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals.

What qualifications are required for the Front Office Assistant position?

A high school graduate or equivalent is required, along with at least six months of experience in a clerical office, general business, or customer service setting.

Are there any licensure or certification requirements for this position?

No licensure or certification is required for the Front Office Assistant position.

What benefits does Orlando Health offer for this position?

Orlando Health offers a benefits package that includes medical, dental, vision, 403(b) retirement plan, health and flexible spending accounts, paid time off, life insurance, extended leave plan, family care, paid parental leave, pet insurance, and tuition assistance.

What is the typical work schedule for the Front Office Assistant role?

Specific work schedules are not detailed, but the role requires maintaining reasonably regular, punctual attendance in accordance with Orlando Health policies.

What kind of training is provided to new Front Office Assistants?

Specific training details are not mentioned in the job description, but new hires will likely receive training related to the policies and procedures specific to Orlando Health and their office operations.

Is experience in a medical office required for this position?

Experience specifically in a medical office is not explicitly required, but applicants should have at least six months of experience in a clerical office, general business, or customer service setting.

What is the work environment like at the Jewett Orthopedic Institute?

The Jewett Orthopedic Institute is recognized for its positive workplace culture and has been awarded Modern Healthcare’s Best Places to Work.

How does the Front Office Assistant contribute to patient satisfaction?

The Front Office Assistant demonstrates a Commitment to Excellence standards and actively engages to improve the overall patient satisfaction experience through professional interactions with patients and families.

When do benefits start for the Front Office Assistant position?

All benefits start on the first day of employment.

Orlando Health

A trusted leader inspiring hope through the advancement of health.

Science & Healthcare
Industry
10,001+
Employees
1918
Founded Year

Mission & Purpose

Orlando Health is a not-for-profit healthcare organization with $7.6 billion of assets under management that serves the southeastern United States. Headquartered in Orlando, Florida, the system was founded more than 100 years ago.