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Front Office Assistant- OBGYN - Downtown ORL

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • People, HR & Administration
    Healthcare
  • Orlando

AI generated summary

  • You must be a high school graduate or equivalent and have at least six months of experience in a clerical or customer service setting.
  • You will schedule appointments, obtain patient information, process medical records requests, interact with patients, ensure compliance, and assist with billing as needed.

Requirements

  • High School graduate or equivalent.
  • None.
  • Six (6) months experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

  • Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
  • Obtains accurate and complete patient demographic and insurance information.
  • Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
  • Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
  • Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
  • Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
  • Interacts with patients and families in a professional manner.
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.
  • Participates in Quality Assurance/Quality Indicator activities as assigned.
  • Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
  • Practices the efficient use of supplies.
  • Assists billing service as requested.

FAQs

What is the main role of a Front Office Assistant in the OBGYN office?

The main role of a Front Office Assistant is to provide support with daily activities related to ambulatory physician office operations, including patient registration, appointment scheduling, and telephone coverage under supervision.

What qualifications are required for this position?

A high school diploma or equivalent is required for this position.

Is there a specific amount of experience needed to apply?

Yes, a minimum of six months of experience in a clerical office, general business, or customer service setting is required.

Are there any certification requirements for this position?

No specific licensure or certification is required for this position.

What skills are important for the Front Office Assistant role?

Important skills include competency in using office equipment and technology, effective communication, professionalism when interacting with patients and families, and the ability to comply with health policies and procedures.

What kind of hours can I expect to work in this position?

The position requires maintaining reasonably regular, punctual attendance consistent with Orlando Health policies.

Are there opportunities for training or professional development?

Yes, employees may participate in Quality Assurance/Quality Indicator activities and are encouraged to engage in improving overall patient satisfaction.

Will I be involved with patient referrals in this role?

Yes, the Front Office Assistant will assist with patient referrals as part of their responsibilities.

What is the workplace environment like for this position?

The workplace environment is a medical office setting within the OBGYN department, focused on providing quality care and excellent patient experiences.

Who will I report to as a Front Office Assistant?

You will report to the Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager, and/or Practice Site Supervisor.

A trusted leader inspiring hope through the advancement of health.

Science & Healthcare
Industry
10,001+
Employees
1918
Founded Year

Mission & Purpose

Orlando Health is a not-for-profit healthcare organization with $7.6 billion of assets under management that serves the southeastern United States. Headquartered in Orlando, Florida, the system was founded more than 100 years ago.