FAQs
What is the main role of a Front Office Assistant in the OBGYN office?
The main role of a Front Office Assistant is to provide support with daily activities related to ambulatory physician office operations, including patient registration, appointment scheduling, and telephone coverage under supervision.
What qualifications are required for this position?
A high school diploma or equivalent is required for this position.
Is there a specific amount of experience needed to apply?
Yes, a minimum of six months of experience in a clerical office, general business, or customer service setting is required.
Are there any certification requirements for this position?
No specific licensure or certification is required for this position.
What skills are important for the Front Office Assistant role?
Important skills include competency in using office equipment and technology, effective communication, professionalism when interacting with patients and families, and the ability to comply with health policies and procedures.
What kind of hours can I expect to work in this position?
The position requires maintaining reasonably regular, punctual attendance consistent with Orlando Health policies.
Are there opportunities for training or professional development?
Yes, employees may participate in Quality Assurance/Quality Indicator activities and are encouraged to engage in improving overall patient satisfaction.
Will I be involved with patient referrals in this role?
Yes, the Front Office Assistant will assist with patient referrals as part of their responsibilities.
What is the workplace environment like for this position?
The workplace environment is a medical office setting within the OBGYN department, focused on providing quality care and excellent patient experiences.
Who will I report to as a Front Office Assistant?
You will report to the Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager, and/or Practice Site Supervisor.