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Front Office Assistant, Sr

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Orlando Health

Feb 21

  • Job
    Full-time
    Junior Level
  • People, HR & Administration
    Healthcare
  • Orlando

AI generated summary

  • You must be a high school grad, type 30 wpm, know ICD & CPT, and have 2 years of experience in a medical office.
  • You will manage tasks like answering phones, handling cash, processing referrals, maintaining records, ensuring compliance, and keeping the office organized and safe.

Requirements

  • High School graduate or equivalent.
  • Typing speed of approximately 30 wpm or ability to successfully demonstrate competent use of practice management computer system.
  • Knowledge of ICD & CPT.
  • Two (2) years’ experience in a medical office environment.

Responsibilities

  • Adheres and assures compliance with Orlando Health and department specific policy, procedures, value statements and Commitment to Excellence standards.
  • Able to handle multiple simultaneous tasks, answer telephone, take messages, file lab reports, medical records and other information according to practice policies and procedures.
  • Performs word processing and spreadsheet data.
  • Performs charge entry and cash handling.
  • Acts as a liaison between the physician, patient and insurance companies to include obtaining referrals and/or authorizations.
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.
  • Participates in Quality Assurance and Quality Indicator activities as assigned.
  • Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies. Practices the efficient use of supplies.
  • Maintains a clean, safe and organized office.
  • Act as a Liaison to assist office billing service as requested.

FAQs

What are the working hours for the Senior Front Office Assistant position?

The working hours for this position are Monday - Friday, 8am - 5pm.

Where is the practice located?

The practice is located at 521 W State Road 434, Longwood, FL 32750.

What qualifications are required for this position?

The qualifications required include a high school diploma or equivalent, a typing speed of approximately 30 wpm, and knowledge of ICD & CPT coding.

How much experience is needed for this role?

A minimum of two (2) years of experience in a medical office environment is required for this role.

What benefits are provided to full-time employees?

Full-time employees receive comprehensive benefits including health, dental, vision, life insurance, student loan repayment, tuition reimbursement, free college education programs, retirement savings, paid paternity leave, fertility benefits, backup elder and childcare, pet insurance, PTO/holidays, and more.

Is it necessary to know how to handle cash and perform charge entry?

Yes, handling cash and performing charge entry are essential responsibilities of the Senior Front Office Assistant.

Will the Senior Front Office Assistant be responsible for scheduling appointments?

Yes, the Senior Front Office Assistant will perform routine computerized scheduling and administrative functions.

Are there opportunities for training or continued education?

Yes, the position offers tuition reimbursement and free college education programs for full-time employees.

Will the Senior Front Office Assistant be involved in quality assurance activities?

Yes, participation in Quality Assurance and Quality Indicator activities may be assigned to the Senior Front Office Assistant.

Does the position require compliance with specific policies?

Yes, adherence to Orlando Health and department-specific policies, procedures, and standards is a critical requirement for this position.

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Orlando Health

A trusted leader inspiring hope through the advancement of health.

Science & Healthcare
Industry
10,001+
Employees
1918
Founded Year

Mission & Purpose

Orlando Health is a not-for-profit healthcare organization with $7.6 billion of assets under management that serves the southeastern United States. Headquartered in Orlando, Florida, the system was founded more than 100 years ago.