Front Office Executive - UAEN

NMC Healthcare

1mo ago

Job
Full-time
Junior Level
Customer Relations
Healthcare
Dubai

AI generated summary

You need a college degree, 1 year as a receptionist, strong tech skills, excellent interpersonal and organizational abilities, and fluent English. Arabic is a plus.
You will greet patients, manage appointments, verify insurance, handle billing, maintain records, ensure compliance, and provide excellent customer service while supporting departmental operations.

Requirements

Preferably a college graduate in any discipline.
Minimum 1 year experience as a receptionist in a patient-focused environment and operation of a multi-line switchboard system.
Proficient technology application skills; Basic MS Office (Word, Excel, & PowerPoint) MS Outlook & Internet Explorer skills.
Must have exceptional interpersonal skill, maturity, and good judgment and be capable of communicating in a professional manner with a diverse range of individuals, superior telephone etiquette.
Patient-focused; service-oriented; patient & understanding.
Efficient organizational skills: ability to handle multiple responsibilities under pressure while maintaining composure.
Ability to work independently with minimal supervision.
Reliable, punctual, dependable, and responsive.
Excellent command of oral and written English. Arabic language is advantageous/desirable but not essential.

Responsibilities

Treating the patients with respect, kindness, and empathy. Following proper individual and telephone etiquette while interacting with patients
To check the appointment schedule for the day and reconfirm them and prepare the required documents and accommodate patients smoothly.
Provides information about the medical insurance coverage to patients and checks the same through online eligibility diligently before sending the patient to the doctor. Provides the related documents like claim form and eligibility to the doctor’s clinic when required.
Verifies the insurance card validity, coverage, and approval status. Checks doctor’s and patient’s signature on the claim form whenever applicable
Registration of the patients visit in the hospital system for both new and revisit patients
Billing the services rendered and collection of the payment with correct explanation to the patient
Maintaining transparency in cash collection as per the payment slip. Receipt of payment through cash/credit card/cheque/vouchers to be accurately allocated in the HIS.
Responsible for verifying the services rendered to the patient as per the doctor’s order during billing
Responsible for issue of receipts & detailed summary of bills.
Maintaining confidentiality of the patient files/related information at all times
Catering to the needs of all patients (with or without appointments).
Registration of new patients to include the explanation of the Patient & Family Bill of Rights & Responsibilities.
Communicating information or messages received, to the concerned person effectively and promptly
Provides information to assist patients or refer them to concerned department/appropriate contact in the organization.
Participates in the monthly staff educational conferences/ trainings/seminars
To follow the duty schedule prepared by the supervisors as per the requirement of the departmental operations (different time schedules).
To assist in collection of patient feedback and to guide the patients regarding the complaint redressal procedure whenever required. To aid in the projects and tasks pertaining to improvement of patient satisfaction
Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.
Investigates patient/visitor concerns and implements appropriate course of action.
Performs duties of handling Patient / Telephone / back office work as per the departmental need
Daily auditing of bills to ensure that it is up to date and closed as per billing protocol
Maintaining the petty cash received as per the billing protocol along with handover process at the end of shift
Responsible for computing the total transactions of the day and tallying the same with the HIS.
Well versed with the billing guidelines of the hospital about cash handling, submission of collection, supportive documents, discount procedure, refund policy etc.
Handling admission and discharge of patient in hospital.
Strictly adheres to organization’s regulations and policies especially those related to infection control, patient safety, JCI.
Supports Continues Quality Improvement and participates and contributes to all the quality assurance activities of the service.
Participates and contributes to scheduled in-service training programs.
Exercises effective interpersonal skills in dealing with department staff, colleagues, and Management.
Demonstrates the ability to listen to others in promoting effective communication.
Develops thorough understanding of policies and procedures of the hospital and demonstrates respect for them.
Carries out other duties when requested by the Head of department.
Treating the patients with respect, kindness, and empathy. Following proper individual and telephone etiquette while interacting with patients
To check the appointment schedule for the day and reconfirm them and prepare the required documents and accommodate patients smoothly.
Provides information about the medical insurance coverage to patients and checks the same through online eligibility diligently before sending the patient to the doctor. Provides the related documents like claim form and eligibility to the doctor’s clinic when required.
Verifies the insurance card validity, coverage, and approval status. Checks doctor’s and patient’s signature on the claim form whenever applicable
Registration of the patients visit in the hospital system for both new and revisit patients
Billing the services rendered and collection of the payment with correct explanation to the patient
Maintaining transparency in cash collection as per the payment slip. Receipt of payment through cash/credit card/cheque/vouchers to be accurately allocated in the HIS.
Responsible for verifying the services rendered to the patient as per the doctor’s order during billing
Responsible for issue of receipts & detailed summary of bills.
Maintaining confidentiality of the patient files/related information at all times
Catering to the needs of all patients (with or without appointments).
Registration of new patients to include the explanation of the Patient & Family Bill of Rights & Responsibilities.
Communicating information or messages received, to the concerned person effectively and promptly
Provides information to assist patients or refer them to concerned department/appropriate contact in the organization.
Participates in the monthly staff educational conferences/ trainings/seminars
To follow the duty schedule prepared by the supervisors as per the requirement of the departmental operations (different time schedules).
To assist in collection of patient feedback and to guide the patients regarding the complaint redressal procedure whenever required. To aid in the projects and tasks pertaining to improvement of patient satisfaction
Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.
Investigates patient/visitor concerns and implements appropriate course of action.
Performs duties of handling Patient / Telephone / back office work as per the departmental need
Daily auditing of bills to ensure that it is up to date and closed as per billing protocol
Maintaining the petty cash received as per the billing protocol along with handover process at the end of shift
Responsible for computing the total transactions of the day and tallying the same with the HIS.
Well versed with the billing guidelines of the hospital about cash handling, submission of collection, supportive documents, discount procedure, refund policy etc.
Handling admission and discharge of patient in hospital.
Strictly adheres to organization’s regulations and policies especially those related to infection control, patient safety, JCI.
Supports Continues Quality Improvement and participates and contributes to all the quality assurance activities of the service.
Participates and contributes to scheduled in-service training programs.
Exercises effective interpersonal skills in dealing with department staff, colleagues, and Management.
Demonstrates the ability to listen to others in promoting effective communication.
Develops thorough understanding of policies and procedures of the hospital and demonstrates respect for them.
Carries out other duties when requested by the Head of department.

FAQs

What are the primary responsibilities of a Front Office Executive in this role?

The primary responsibilities include treating patients with kindness and respect, checking appointment schedules, providing medical insurance information, verifying insurance coverage, registering patients, handling billing and payment collection, maintaining patient confidentiality, and ensuring outstanding customer service.

What qualifications are preferred for this position?

A college graduate in any discipline is preferred, along with a minimum of 1 year of experience as a receptionist in a patient-focused environment.

Is experience required for this position?

Yes, a minimum of 1 year of experience as a receptionist in a patient-focused environment is required.

What technology skills are expected for the Front Office Executive?

Proficient technology application skills including basic MS Office (Word, Excel, PowerPoint), MS Outlook, and Internet Explorer skills are expected.

What language skills are preferred for candidates applying for this role?

Excellent command of oral and written English is required, and proficiency in Arabic is advantageous but not essential.

How does this position help in making patients feel more secure and satisfied?

The role involves providing information about medical insurance, assisting with claims, addressing patient concerns, and guiding them through the complaint redressal procedure, all of which contribute to patient satisfaction and comfort.

Are there opportunities for professional development in this role?

Yes, the position includes participation in monthly staff educational conferences, trainings, and seminars, as well as scheduled in-service training programs.

What is the expected work environment for this position?

The work environment involves direct interaction with patients, requiring excellent customer service skills and the ability to handle multiple responsibilities under pressure.

How important is patient confidentiality in this role?

Maintaining confidentiality of patient files and related information is paramount at all times in this role.

Will the Front Office Executive handle cash or payment transactions?

Yes, the role involves billing services, collection of payments, accuracy in cash handling, and maintaining transparency in cash collection as per the payment slip.

NMC Healthcare

Delivering personalised care that matters.

Science & Healthcare

Industry

10,001+

Employees

1974

Founded Year

Mission & Purpose

NMC Healthcare is one of the largest private healthcare networks in the United Arab Emirates, and the third largest in Oman. Since 1975, we have provided high quality, personalised, and compassionate care to our patients and are proud to have earned the trust of millions of people in the UAE and around the world. ---------------------------------------- DISCLAIMER: Fraudulent Job Offers ---------------------------------------- It has come to our attention that fake job offers have been circulated under the name of NMC Healthcare by certain individuals/entities claiming that they are representatives or subsidiaries or under contract with NMC Healthcare. If you receive any unauthorised, suspicious, or fraudulent offers or interview calls, please send an email to verification@nmc.ae for formal verification. If you believe you have been a victim of a recruitment fraud, you are encouraged to approach the law enforcement agencies immediately.