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Guest Relations Incharge - UAEN

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NMC Healthcare

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Healthcare
  • Dubai

AI generated summary

  • You must have a degree, at least one year in a customer-focused role, strong interpersonal and organizational skills, reliable and punctual demeanor, and proficiency in MS Office and English.
  • You will greet patients, manage inquiries, register patients, verify insurance, handle payments, maintain records, assist in complaints, and ensure compliance with hospital policies.

Requirements

  • EDUCATION: Education requires graduation from an accredited University in any discipline
  • EXPERIENCE: Work requires a minimum of one year of administrative in customer focused Environment experience
  • QUALIFICATION: Must have an exceptional interpersonal skills, maturity, good judgment and be capable of communicating in a professional manner with diverse range of individuals; superior phone etiquette skills and Patient focused; service oriented; patient & understanding.
  • Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure.
  • Reliable, punctual, dependable, and responsive.
  • Excellent command of oral and written English. Arabic language desirable but not essential.
  • SKILLS: Proficient technology application skills; Basic MS Office (Word, Excel, & Power point) MS Outlook & Internet skills.

Responsibilities

  • Greet patients/clients, secure nature of visits and direct to appropriate individual/department, provide routine information about the hospital when necessary.
  • Handle phone inquiries from patients and others; screen calls to ascertain nature and urgency of inquiry; refer callers as appropriate and/or schedules appointments.
  • Register new patients/ follow up patients and update existing files by collecting patient details. Also, respond as appropriate to inquiries from patients regarding treatment, benefits, and billings; coordinate the resolution of related problems.
  • Provides information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor. Collect the payment/ co-payment if any after checking the insurance eligibility, enter on the hospital information system and then send the patient for consultation/ any other services.
  • Provide for the claim form in case the patient want to claim reimbursement
  • Cater to the needs of the all incoming patients (with or without appointments).
  • Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedure for booking appointments.
  • Perform duties of handling patients, telephone calls, cash, and back office work as specified in the duty roster.
  • Giving information to the respective doctor/nurse for the call backs.
  • Checking the emails daily, replying where ever required and to clear the respective dues if any.
  • Ensure operations are carried out uniformly according to the hospital policies and procedures.
  • Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
  • Provide education to the patients requiring investigation procedures by explaining the process to be followed for particular tests prescribed by doctor and handing over available education materials.
  • Participate in the Hospital training programs.
  • Complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
  • Keeping strict compliance in confidentiality agreement and agree not to inappropriately access, disclose, copy, remove, use or give to any person or organization information of any nature related to the Hospital which the Hospital designates in writing as confidential or which a reasonable person would consider confidential, except in accordance with my Hospital duties, with its specific prior written authorization.
  • Other duty assigned by the Head of Department but limited to the capacity of the employee and his/her designation and as of business needs.

FAQs

What are the key responsibilities of the Guest Relations Incharge?

The key responsibilities include greeting patients, handling phone inquiries, registering new patients, providing information about medical insurance coverage, collecting payments, and maintaining patient files.

What qualifications are required for this position?

Candidates must have a graduation degree from an accredited university in any discipline, along with a minimum of one year of administrative experience in a customer-focused environment.

Are there specific skills needed for this role?

Yes, required skills include exceptional interpersonal skills, good judgment, superior phone etiquette, efficient organizational skills, and proficiency in technology applications, including basic MS Office and internet skills.

Is knowledge of the Arabic language necessary for this position?

While proficiency in Arabic is desirable, it is not essential for the role.

How important is patient confidentiality in this role?

Patient confidentiality is paramount; the Guest Relations Incharge must strictly comply with confidentiality agreements and ensure no inappropriate access or disclosure of sensitive information.

What kind of experience do I need to apply for this job?

A minimum of one year of experience in an administrative role within a customer-focused environment is required.

Will I be involved in handling patient complaints?

Yes, handling complaints in a structured and timely manner is an essential part of the role.

Is participating in training programs mandatory?

Yes, participation in hospital training programs is expected to ensure you are updated on best practices and policies.

What is the work environment like for this position?

The work environment involves direct interaction with patients and staff, requiring a professional demeanor in a fast-paced setting.

Are there opportunities for career advancement in this team?

Yes, there may be opportunities for career advancement based on performance and organizational needs.

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NMC Healthcare

Delivering personalised care that matters.

Science & Healthcare
Industry
10,001+
Employees
1974
Founded Year

Mission & Purpose

NMC Healthcare is one of the largest private healthcare networks in the United Arab Emirates, and the third largest in Oman. Since 1975, we have provided high quality, personalised, and compassionate care to our patients and are proud to have earned the trust of millions of people in the UAE and around the world. ---------------------------------------- DISCLAIMER: Fraudulent Job Offers ---------------------------------------- It has come to our attention that fake job offers have been circulated under the name of NMC Healthcare by certain individuals/entities claiming that they are representatives or subsidiaries or under contract with NMC Healthcare. If you receive any unauthorised, suspicious, or fraudulent offers or interview calls, please send an email to verification@nmc.ae for formal verification. If you believe you have been a victim of a recruitment fraud, you are encouraged to approach the law enforcement agencies immediately.