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Front Office Manager (m/w/d)

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Radisson Hotel Group

Yesterday

  • Job
    Full-time
    Mid & Senior Level
  • Hospitality & Retail
    People, HR & Administration
  • Cologne

AI generated summary

  • You have Front Office experience, strong management skills, speak German and English, adapt quickly to IT systems, lead teams, problem-solve, and positively impact guests and staff.
  • You will lead the reception team, ensure exceptional guest service, manage schedules and workflows, oversee the department budget, and set and achieve performance goals.

Requirements

  • Du bringst Erfahrungen im Front Office Bereich und ausgeprägte Aufsichts- und Managementfähigkeiten mit
  • Du sprichst Deutsch und Englisch
  • Du kannst dich schnell in die Nutzung von IT-Systemen einfinden
  • Du bist ein echter Team Leader und hast immer ein offenes Ohr für die Fragen und Probleme deines Teams
  • Du bist lösungsorientiert und stellst dich jeder Herausforderung
  • Du brennst dafür, einen positiven Einfluss auf deine Mitmenschen zu haben – sowohl auf Gäste als auch auf deine Mitarbeiter

Responsibilities

  • Du leitest das Herzstück des Hauses – unser Rezeptionsteam – und gehst mit positivem Beispiel für das Team voran, damit unsere Gäste von der Ankunft bis hin zur Abreise jederzeit außergewöhnlichen Service erhalten
  • Du leitest das Front Office Team und sorgst dafür, dass die individuellen Leistungs- und Entwicklungsziele erreicht werden
  • Du erstellst Schicht-, Urlaubs- und Dienstpläne
  • Du gewährleistest den optimalen Arbeitsablauf des Rezeptionsbereiches
  • Du übernimmst Verantwortung für das Abteilungsbudget und entwickelst proaktiv Pläne, um unsere Hotelziele zu erreichen

FAQs

What is the job title for the position being offered?

The job title is Front Office Manager (m/w/d).

What is the primary responsibility of the Front Office Manager?

The primary responsibility is to lead the reception team and ensure that guests receive exceptional service from arrival to departure.

What qualifications are required for this position?

Candidates should have experience in the Front Office area, strong supervisory and management skills, fluency in German and English, and the ability to quickly adapt to IT systems.

What kind of contract will I receive if I am hired?

You will receive an indefinite employment contract.

Are there any benefits related to transportation?

Yes, benefits include options like a job ticket, parking, or e-bikes, depending on the hotel.

Is there a referral bonus for recommending friends?

Yes, there is a referral bonus of €550 net for each hiring through your recommendation.

Do employees receive meals during their shift?

Yes, employees receive free meals in the staff restaurant, though a monetary value must be declared for tax purposes.

Will there be opportunities for professional development?

Yes, individual development opportunities are available through the in-house Radisson Academy.

Can I access employee discounts at other hotels?

Yes, employees receive discounts for themselves and their friends and family at all Radisson and prizeotel hotels.

What kind of work environment can I expect?

You can expect a diverse and open team atmosphere, with regular team events.

Are there global career opportunities available?

Yes, there are various career opportunities in over 1500 hotels worldwide.

What recognition has Radisson Hotel Group received as an employer?

Radisson Hotel Group has been recognized as the "Best Employer for Future Work 2023" by Statista/Business Punk.

What type of support is provided for relocation?

For applicants moving from another city, the company offers one month of free accommodation in the hotel.

Is the workplace culture focused on teamwork?

Yes, the workplace culture emphasizes being a team leader and addressing the questions and challenges of your team.

How do I apply for this position?

You can apply by submitting your application through the designated channel mentioned in the job description.

Radisson Hotel Group

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Radisson Hotels is a global hospitality company that operates a portfolio of hotel brands ranging from luxury to economy, providing accommodations, dining, and event facilities to travellers worldwide. With hotels in key locations, they cater to both business and leisure guests, offering services and amenities designed for comfort, convenience, and memorable experiences. Radisson Hotels' ultimate mission is to deliver exceptional hospitality by creating positive, personalised experiences for every guest. Their purpose is to be a trusted and preferred hotel brand by consistently providing high-quality service and comfort across their global properties, enhancing guest satisfaction and loyalty.