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FT Sales Ambassador

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Ralph Lauren

1mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Michigan City

AI generated summary

  • You should have sales experience, strong communication skills, ability to lift 30 lbs, work flexible hours, and build positive relationships. Digital sales experience is a plus.
  • You will deliver exceptional customer service, drive sales, coach team members, utilize CRM tools, maintain visual standards, and participate in initiatives while prioritizing customer experience.

Requirements

  • 1. Sales experience in a complex, high-volume or high-profile specialty environment preferred
  • 2. Ability to effectively communicate with customers and store personnel.
  • 3. Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals,
  • 4. Ability to Lift/climb up to 30 lbs. and climb moderately.
  • 5. Ability to operate the register, stand, move and walk for multiple hours.
  • 6. Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, and weekends.
  • 7. Ability to build and maintain positive working relationships with customers, management, and co-workers.
  • 8. Experience selling to customers using digital tools preferred

Responsibilities

  • Deliver exceptional customer service by understanding customer needs, showcasing detailed product knowledge, and offering personalized and thoughtful styling recommendations.
  • Strategize personal business growth to boost individual productivity through comprehensive wardrobing, successful outreach and leveraging digital tools to enhance clienteling.
  • Drive sales achievement by supporting team in achievement of monthly, quarterly, and annual sales plans by collaborating with the team to uphold standards of excellence across all touchpoints of the brands policies and procedures.
  • Provide guidance and help coach Brand Ambassadors to deliver customer centric behaviors and relationship building skills to contribute to overall team success.
  • Develops genuine connections with customers while advising customers while aligning product recommendations that align with their preferences.
  • Understand sales goals and objectives and consistently meets or exceeds individual Key Performance Indicators (SPH, data capture, etc) and utilizes key tools and resources to effectively drive performance.
  • Understand how to adapt and showcase product differently based on if a customer is remote or in-person, showing flexibility based on customer needs.
  • Customer Relationship Management (CRM): Utilizing tools like Polo connect to capture meaningful customer data to support clienteling and additional business initiatives.
  • Participates in store and company initiatives and community outreach.
  • Effectively balance tasks while prioritizing the RL experience, ensuring the customer experience is always priority.
  • Provides necessary feedback to Management on category opportunities or needs.
  • Maintains store visual standards and uses visual techniques and company guidelines to maintain.
  • Supports a professional and positive work environment, champions company core values and upholds company policies, collaborates with colleagues, and contributes to a cohesive and inclusive team environment.
  • Supports and participates in team training and company initiatives to execute business results.
  • Supports the store and team in finding top talent by engaging in networking and sourcing talent.

FAQs

What are the primary responsibilities of a Sales Ambassador at Ralph Lauren?

A Sales Ambassador at Ralph Lauren is responsible for delivering exceptional customer service, driving sales achievement, curating personalized styling recommendations, maintaining store visual standards, and supporting a positive work environment.

Is previous sales experience required for this position?

Yes, sales experience in a complex, high-volume or high-profile specialty environment is preferred.

What skills are essential for a Sales Ambassador?

Essential skills include effective communication, the ability to build relationships, adaptability in showcasing products, and experience using digital tools for clienteling and sales support.

What does the role entail in terms of customer interaction?

The role involves developing genuine connections with customers, understanding their needs, and offering personalized styling recommendations that align with their preferences.

What is the significance of Customer Relationship Management (CRM) in this role?

CRM is important for capturing meaningful customer data to support clienteling efforts and enhance business initiatives.

Are there physical requirements for this role?

Yes, candidates should be able to maneuver around the sales floor, work with chemicals, lift up to 30 lbs., and be on their feet for extended periods.

What type of work schedule can a Sales Ambassador expect?

A flexible schedule is required, which may include days, evenings, and weekends to meet the needs of the business.

How does this role contribute to team success?

The Sales Ambassador supports team success by coaching fellow Brand Ambassadors in customer-centric behaviors and contributing to a cohesive team environment.

What opportunities for career advancement are available?

The Sales Ambassador role serves as the entry point for future management positions within Ralph Lauren, allowing individuals to grow and contribute to the brand's legacy.

Is participation in company initiatives and community outreach expected?

Yes, participating in store and company initiatives and community outreach is a key responsibility of a Sales Ambassador.

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Ralph Lauren

“Be anything you want to be. And be many things.” – Ralph Lauren

Fashion & Arts
Industry
10,001+
Employees
1967
Founded Year

Mission & Purpose

Ralph Lauren is a globally renowned fashion brand that epitomises timeless elegance and iconic style. With a rich heritage spanning several decades, Ralph Lauren has become synonymous with luxury and sophistication. The brand offers a wide range of products, including clothing, accessories, fragrances, and home furnishings, all reflecting impeccable craftsmanship and attention to detail. Known for its classic designs and impeccable quality, Ralph Lauren has established itself as a symbol of refined taste and effortless sophistication. With a commitment to delivering exceptional products and exceptional customer experiences, Ralph Lauren continues to inspire and captivate fashion enthusiasts around the world.

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