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Job

Full Time Associate Banker, Charlottesville The Corner - Charlottesville, VA

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JP Morgan Chase & Co.

•

14d ago

đź’Ľ Graduate Job

Charlottesville

⌛ 2d left

AI generated summary

  • You need 6+ months of customer service experience, high school diploma, ability to make personal connections, remain professional, educate customers on technology, and have cash handling experience.
  • You will engage clients, manage lobby traffic, perform branch operations, provide proactive outreach, champion new skills, educate on technology, and share best practices to deliver exceptional customer experience.

Graduate Job

Customer Relations•Charlottesville

Description

  • As an Associate Banker- Market Expansion in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences. You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers. 

Requirements

  • 6+ months of customer service experience
  • High school diploma or GED equivalent
  • Preferred qualifications, capabilities, and skills:
  • Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
  • Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
  • Strong desire and ability to influence, educate, and connect customers to technology
  • Cash handling experience

Area of Responsibilities

Customer Relations

Responsibilities

  • Engages clients as they enter the branch by welcoming them and making them feel appreciated including managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings
  • Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures and performing account origination for consumer clients
  • Provides proactive client outreach to gauge success and offer new tools to help them meet their consumer banking and investment goals
  • Champions new Associate Banker skills such as tablet utilization, account opening, and other key initiatives, helping Associate Bankers as they learn
  • Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
  • Shares best practices across the supported branches to deliver a strong controls environment and exceptional customer experience

Details

Work type

Full time

Work mode

office

Application deadline

May 31, 2024

Location

Charlottesville