Full Time Retail Sales Advisor (40 hours) - Swatch Birmingham

Swatch Group

12d ago

Job
Full-time
Junior & Mid Level
Sales & Business Development
Hospitality & Retail
Birmingham

AI generated summary

You must be passionate about leadership, improving conversion, and customer experience. Previous retail experience and multilingual skills preferred, along with supervisory background.
You will provide excellent customer service, promote products, assist management, maintain store standards, oversee sales performance, and train colleagues while ensuring security and adherence to company policies.

Requirements

Essential
Passionate to lead, motivate and engage a team
Driven to improve conversion and ensure the store and team meet KPIs
Enjoys developing team members, with the ability to provide constructive and positive feedback
Passionate about providing the highest level of customer experience, leading by example for other team members
Uses initiative to support the Store Manager and Assistant Manager in running the store and providing ideas for improvements
Preferred
Previous experience in retail and/or fashion accessories
Have experience dealing with international customers
Ability to communicate in multiple languages
Previous Supervisory experience

Responsibilities

To provide service to customers, promote Swatch products and meet sales targets.
To assist the manager in running the shop floor and deputise for the manager and assistant manager.
Greet and serve all customers providing a fast friendly service.
Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
Ensure good knowledge of all functions of watches and other Swatch products.
Provide reliable information to customers in all matters relating to guaranteed and after sales service.
Help display merchandise as directed.
Contribute to the store reaching its monthly sales targets.
Oversee colleagues on the shop floor to ensure best practise is adhered to at all times, providing on the spot feedback when required.
Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till.
Maintain/build a general awareness of products and security hot spots.
Follow Company policy and procedures for opening/closing the store.
All transactions to be handled in a responsible and secure way.
Accurate reporting of all administration and stock control.
Collation of sales figures.
Clearly articulate/communicate any issues the store has had in the absence of the Store Manager and/or Assistant Manager.
Ensure the store is kept clean and presentable at all times.
Delegate tasks to colleagues to ensure productivity during peak trade.
Adhere to company policies and regulations.
Attend briefing sessions as directed by your line manager.
Hold briefing sessions in the absence of the Store Manager or Assistant Manager.
Confident to communicate at all levels, within the Store and with the wider Swatch Group teams.
Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
Be familiar with international customer’s customs and culture.
Attend regular training programmes.
Confidently deliver product knowledge and train colleagues on upcoming collections.
Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
Be able to deliver good product knowledge to our customers.
To undertake duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
As a member of the store management team be prepared to act up in a more senior capacity when the Store Manager and/or Assistant Manager are out of the business.
Assist the store management team to lead and inspire your colleagues.
Ensure service standards and behaviours are in line with training and Swatch guidelines at all times.

FAQs

What are the working hours for the Retail Sales Advisor position?

The position is full-time, requiring 40 hours of work per week.

Where is the new Swatch store located?

The new Swatch store is located in the Bull Ring, Birmingham.

Is previous retail experience required for this role?

Previous experience in retail and/or fashion accessories is preferred but not mandatory.

Will I receive training on the products?

Yes, regular training programs are conducted to enhance product knowledge and sales skills.

What responsibilities will I have as a Retail Sales Advisor?

You will greet and serve customers, promote products, assist in running the shop floor, manage sales targets, and maintain store presentation.

What is the significance of the role in relation to the Store Manager and Assistant Manager?

As a Retail Sales Advisor, you will assist the manager in daily operations and may act up in a more senior capacity in their absence.

What should I expect in terms of customer interaction?

You will engage with customers to provide a high level of service, addressing their inquiries and ensuring a positive experience.

Are there opportunities for career development within the company?

Yes, the role offers opportunities to lead, motivate a team, and develop team members, which can support career growth.

Is knowledge of multiple languages beneficial for this position?

Yes, the ability to communicate in multiple languages is preferred, especially when dealing with international customers.

What is the focus of the sales strategy at Swatch?

The focus is on improving conversion rates, meeting KPIs, and providing the highest level of customer experience.

Swatch Group

Retail & Consumer Goods

Industry

10,001+

Employees

Mission & Purpose

The Swatch Group Ltd is an international group active in the manufacture and sale of finished watches, jewelry, watch movements and components. Swatch Group supplies nearly all components required for the watches sold by its 17 watch and jewelry brands as well as by its two retail brands, Tourbillon and Hour Passion. The Group’s production companies also supply movements and components to third-party watchmakers. The Swatch Group Ltd is also a key player in the manufacture and sale of electronic systems used in watchmaking and other industries. With its watch brands, it is also a leader in the field of sports event timing as official timekeeper and data-handler of most of the Olympic Games of the last decades and major international sports events. The Swatch Group Ltd has a unique emotional culture. Beauty and emotions in watches are as much part of it as high-tech, quality and added value on the customer’s wrist. Both, emotional poetry and innovation play an active part in the commitment to its customers. The Swatch Group Ltd was founded in 1983, by Nicolas G. Hayek. It grew out of the merger of two big Swiss watch groups, ASUAG and SSIH. The Group has since shown steady growth in key financials, leading to records. Today Swatch Group employs more than 33'500 persons in over 50 countries.