FAQs
Is the Technical Support position fully remote?
Yes, the Technical Support position is completely remote, allowing you to work from your favorite spot.
What are the working hours for this position?
You must be available to work flexible hours, including days, evenings, weekends, and holidays as needed.
What experience is required for this role?
Experience in customer service and technical support is required, along with Tier 1 technical proficiency and knowledge of relevant tools and technologies.
Is there potential for career advancement?
Yes, the company is interested in your growth and offers limitless career opportunities for those who work hard and learn.
What kind of technical knowledge should I have?
You should be proficient in Windows environments, networks, Microsoft Products (such as Windows Server, Office 365), CISCO Meraki, MS Teams, and Salesforce, among others.
Will I be required to handle customer calls and emails?
Yes, as part of your responsibilities, you will answer phone calls and respond to email requests for support services.
Are there specific tools I need to be familiar with?
Familiarity with tools such as AutoTask, IT Glue, and Datto RMM is preferred.
What equipment do I need to have for this position?
You will need a personal device (computer) and a stable internet connection to effectively perform your duties.
Will I need to work overtime?
Yes, you must have the flexibility to work overtime on short notice if requested by the management team.
Will I be trained for this position?
While specific training details aren't mentioned, the company values your growth and is likely to provide necessary training and support for success in your role.