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Full-Time Technical Support

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LTVplus

10d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    IT & Cybersecurity
  • Philippines
    Remote

AI generated summary

  • You need customer service experience, Tier 1 tech skills, proficiency in Windows, Microsoft products, and tools like Salesforce. Flexibility for varying schedules and overtime is essential.
  • You will respond to support requests, perform basic maintenance on computers and servers, manage password resets, troubleshoot network issues, and liaise with third-party applications.

Requirements

  • Be able to work a flexible schedule
  • Experience in customer service and technical support
  • Is attentive and wellspoken have a neutral accent
  • Tier 1 Technical proficiency (preferably familiar with name and password management)
  • Proficient in Windows Environment, networks, and servers
  • Knowledge of Microsoft Products (Windows Server 2012 2019, Windows 10, Azure, Office 365, Etc...), CISCO Meraki, MS Teams (phone system), and Salesforce (Email/ticket management)
  • Familiarity with tools such as AutoTask, IT Glue, Datto RMM
  • Must be available to work days, evenings, weekends, and holidays as needed to meet the demands of the department and our customers.
  • Must have a personal device (computer/stable internet connection)
  • Must have the flexibility to work overtime on short notice as requested by the management team.

Responsibilities

  • Adhere to SOP
  • Answer phone calls and respond to email requests for support services
  • Perform level 1 maintenance tasks for computers and servers and anything else would be escalated to an engineer
  • Provide password maintenance password resets, rebooting, and network outages
  • Coordinate with 3rd party applications being used by hotels for a technical solution

FAQs

Is the Technical Support position fully remote?

Yes, the Technical Support position is completely remote, allowing you to work from your favorite spot.

What are the working hours for this position?

You must be available to work flexible hours, including days, evenings, weekends, and holidays as needed.

What experience is required for this role?

Experience in customer service and technical support is required, along with Tier 1 technical proficiency and knowledge of relevant tools and technologies.

Is there potential for career advancement?

Yes, the company is interested in your growth and offers limitless career opportunities for those who work hard and learn.

What kind of technical knowledge should I have?

You should be proficient in Windows environments, networks, Microsoft Products (such as Windows Server, Office 365), CISCO Meraki, MS Teams, and Salesforce, among others.

Will I be required to handle customer calls and emails?

Yes, as part of your responsibilities, you will answer phone calls and respond to email requests for support services.

Are there specific tools I need to be familiar with?

Familiarity with tools such as AutoTask, IT Glue, and Datto RMM is preferred.

What equipment do I need to have for this position?

You will need a personal device (computer) and a stable internet connection to effectively perform your duties.

Will I need to work overtime?

Yes, you must have the flexibility to work overtime on short notice if requested by the management team.

Will I be trained for this position?

While specific training details aren't mentioned, the company values your growth and is likely to provide necessary training and support for success in your role.

Ridding the World of Bad Customer Experiences

Consulting
Industry
201-500
Employees

Mission & Purpose

Imagine a world where your eCommerce business has outstanding customer support around the clock, capable of handling any volume of requests, even during peak seasons. That world is now a reality with LTVplus, your trusted customer service outsourcing partner. In a competitive landscape where your in-house team or AI automation might fall short, LTVplus offers a game-changing solution. Our world-class dedicated customer support agents flawlessly integrate with your business, providing multilingual and multichannel support through phone, email, and chat, 24/7. We are LTVplus, a company committed to helping eCommerce brands, SaaS, educational businesses, and more like yours increase Customer Lifetime Value. We build, train, and manage agents from all over the world to give your business the right people, skills, and languages for success. Our unique value proposition is simple: low-cost, high-quality customer support that grows with your business. But don't just take our word for it. Amanda Moore, Business Development Manager at TekReplay, says, 'LTVplus has been one of the best decisions that TekReplay has made for our customer service department. LTVplus handles all of our incoming calls and emails professionally and accurately. We build, train, and manage dedicated teams of live chat agents, customer support agents, and payment recovery specialists. LTVplus takes away the hassle of live chat, email, social media, voice, and SMS support management. As a result, you can focus on your business objectives and goals while our customer support system runs in the background seamlessly. Book a call with us today, and let's start deploying your world-class customer support team ASAP. Together, we will unlock your business's true potential.