Imagine a world where your eCommerce business has outstanding customer support around the clock, capable of handling any volume of requests, even during peak seasons. That world is now a reality with LTVplus, your trusted customer service outsourcing partner.

In a competitive landscape where your in-house team or AI automation might fall short, LTVplus offers a game-changing solution. Our world-class dedicated customer support agents flawlessly integrate with your business, providing multilingual and multichannel support through phone, email, and chat, 24/7.

We are LTVplus, a company committed to helping eCommerce brands, SaaS, educational businesses, and more like yours increase Customer Lifetime Value. We build, train, and manage agents from all over the world to give your business the right people, skills, and languages for success. Our unique value proposition is simple: low-cost, high-quality customer support that grows with your business.

But don't just take our word for it. Amanda Moore, Business Development Manager at TekReplay, says, 'LTVplus has been one of the best decisions that TekReplay has made for our customer service department. LTVplus handles all of our incoming calls and emails professionally and accurately.

 We build, train, and manage dedicated teams of live chat agents, customer support agents, and payment recovery specialists. LTVplus takes away the hassle of live chat, email, social media, voice, and SMS support management. As a result, you can focus on your business objectives and goals while our customer support system runs in the background seamlessly. 

Book a call with us today, and let's start deploying your world-class customer support team ASAP. Together, we will unlock your business's true potential.



Consulting

LTVplus

Ridding the World of Bad Customer Experiences

You must have customer service experience across various channels, strong typing (65+ WPM), upselling skills, problem-solving ability, organizational skills, and remote work proficiency.

You will proactively reach out to customers via SMS and email, assist with orders, address concerns, gather feedback, troubleshoot issues, and collaborate on strategies to enhance customer engagement.

Customer Relations

Sales & Business Development

Manila

<p></p><div><div><div><b>MRF F648</b><p><b><br>
Is This YOU? Then We Want to Meet You!</b></p>
<ul>
<li><p>You have proven experience in customer service, excelling in handling inquiries via email, live chat, WhatsApp, SMS, voice, and social media.</p></li>
<li><p>
You are a strong typist, exceeding 65 words per minute, and can efficiently navigate multiple screens.</p></li>
<li><p>
You have a deep understanding of upselling strategies and customer retention techniques.</p></li>
<li><p>
You thrive in a fastpaced environment, learning quickly and adapting to changing processes with ease.</p></li>
<li><p>
You possess strong problemsolving skills, tackling complex scenarios with creative solutions and empathy.</p></li>
<li><p>
You are highly organized, with excellent time management and attention to detail.</p></li>
<li><p>
You have experience working remotely and collaborating effectively with a team.</p></li>
<li><p>
You maintain professionalism and composure under pressure, even when handling dissatisfied or angry customers.</p></li>
</ul>
<p>If this sounds like you, then you&rsquo;re exactly who we&rsquo;re looking for to join our team as a Customer Concierge!</p>
<b>
   Who We Are</b><br>
At LTVplus, we&rsquo;re all about delivering WOWworthy customer experiences for brands worldwide. We&rsquo;re a remotefirst company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.<br>
<br>
<b>   Your Mission Will Be To</b><br>
<br>
<b>Customer Engagement &amp; Retention</b><ul>
<li>Increase customer lifetime value by improving retention through proactive outreach.</li>
<li>Reach out to customers via SMS (and occasionally email) to ensure a seamless experience.</li>
<li>Engage in conversations about upcoming orders, assisting with pricing inquiries, subscription modifications, and general support.</li>
<li>Prevent churn by providing exceptional service and addressing customer concerns effectively.</li>
<li>Gather and document customer feedback on churn reasons to improve processes.</li>
</ul><b>Technical Support &amp; ProblemSolving</b>
Assist customers with navigating e<ul><li>commerce platforms like Shopify and Recharge.</li>
<li>Troubleshoot minor technical issues and escalate as needed.</li>
<li>Stay updated on product offerings and company policies to provide accurate information.</li>
</ul><b>Collaboration &amp; Strategy</b><ul>
<li>Work closely with the team coach and Customer Success Manager to strategize and optimize processes for better results.</li>
<li>Keep track of key success metrics and contribute insights to enhance customer engagement strategies.</li>
</ul>  <b>&#65039; Tech Checklist &ndash; Gotta Have It!</b><ul>
<li>Proven experience in customer service, handling various communication channels.</li>
<li>Strong typing skills (65+ WPM) with excellent multitasking abilities.</li>
<li>Proficiency with Shopify, Recharge, and Google Suite (preferred but not required).</li>
<li>Strong communication skills with a focus on empathy, clarity, and professionalism.</li>
<li>Ability to upsell products and implement retention strategies successfully.</li>
<li>Exceptional organization, time management, and attention to detail.</li>
<li>Experience working remotely and using collaboration tools like Slack.</li>
</ul>   <b>Preferred Experience</b><ul>
<li>Technical troubleshooting experience.</li>
Familiarity with additional e<li>commerce platforms beyond Shopify.</li>
Prior experience in a subscription<li>based business model.</li>
</ul>   Working Conditions Supporting US time zones.<br>
<p></p>
<b>Ready to join a team that values your expertise and commitment to outstanding customer service? We can&rsquo;t wait to meet you!</b><br>
<br>
<b><i>Note Only shortlisted candidates will be contacted.</i></b></div></div></div>
<br><div><div><b>Employment type</b></div>
<p>Part-time</p>
<div><b>Department</b></div>
<p>Customer Success</p>
<div><b>Location</b></div>
<p>Philippines/Metro Manila/Manila</p></div>

MRF F648
Is This YOU? Then We Want to Meet You!

You have proven experience in customer service, excelling in handling inquiries via email, live chat, WhatsApp, SMS, voice, and social media.

You are a strong typist, exceeding 65 words per minute, and can efficiently navigate multiple screens.

You have a deep understanding of upselling strategies and customer retention techniques.

You thrive in a fastpaced environment, learning quickly and adapting to changing processes with ease.

You possess strong problemsolving skills, tackling complex scenarios with creative solutions and empathy.

You are highly organized, with excellent time management and attention to detail.

You have experience working remotely and collaborating effectively with a team.

You maintain professionalism and composure under pressure, even when handling dissatisfied or angry customers.

If this sounds like you, then you’re exactly who we’re looking for to join our team as a Customer Concierge!

   Who We Are
At LTVplus, we’re all about delivering WOWworthy customer experiences for brands worldwide. We’re a remotefirst company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

   Your Mission Will Be To

Customer Engagement & Retention
Increase customer lifetime value by improving retention through proactive outreach.
Reach out to customers via SMS (and occasionally email) to ensure a seamless experience.
Engage in conversations about upcoming orders, assisting with pricing inquiries, subscription modifications, and general support.
Prevent churn by providing exceptional service and addressing customer concerns effectively.
Gather and document customer feedback on churn reasons to improve processes.
Technical Support & ProblemSolving
Assist customers with navigating ecommerce platforms like Shopify and Recharge.
Troubleshoot minor technical issues and escalate as needed.
Stay updated on product offerings and company policies to provide accurate information.
Collaboration & Strategy
Work closely with the team coach and Customer Success Manager to strategize and optimize processes for better results.
Keep track of key success metrics and contribute insights to enhance customer engagement strategies.
  ️ Tech Checklist – Gotta Have It!
Proven experience in customer service, handling various communication channels.
Strong typing skills (65+ WPM) with excellent multitasking abilities.
Proficiency with Shopify, Recharge, and Google Suite (preferred but not required).
Strong communication skills with a focus on empathy, clarity, and professionalism.
Ability to upsell products and implement retention strategies successfully.
Exceptional organization, time management, and attention to detail.
Experience working remotely and using collaboration tools like Slack.
   Preferred Experience
Technical troubleshooting experience.
Familiarity with additional ecommerce platforms beyond Shopify.
Prior experience in a subscriptionbased business model.
   Working Conditions Supporting US time zones.

Ready to join a team that values your expertise and commitment to outstanding customer service? We can’t wait to meet you!

Note Only shortlisted candidates will be contacted.
Employment type
Part-time
Department
Customer Success
Location
Philippines/Metro Manila/Manila

Part-Time Customer Success Concierge for LTVplus - LTVplus

Philippines

Part-Time Customer Success Concierge for LTVplus

You should have 2+ years in customer service, be proficient in HelpScout, ADA Chat, Stripe, Slack, and WordPress, possess sharp decision-making skills, and thrive in dynamic environments.

You will handle customer inquiries, concerns, payments, and refunds for a fast-paced affiliate marketing campaign, requiring quick thinking and adaptability in a dynamic environment.

IT & Cybersecurity

<p></p><div><div><b>F649</b><br>
<br>
<b>Is This YOU? Then We Want to Meet You!</b><br>
<ul>
<li>You have over 2 years of experience in customer service and a passion for delivering exceptional support.</li>
<li>You're proficient in using tools like HelpScout. ADA Chat, Stripe, Slack, and WordPress, and able to manage multiple tasks seamlessly while staying organized and efficient.</li>
You pay close attention to detail and possess sharp decision<li>making skills, solving problems quickly and effectively.</li>
<li>Adaptability is your strength&mdash;you thrive in dynamic environments and handle diverse customer needs with positivity and professionalism.</li>
A quick learner who embraces challenges, you excel in fast<li>paced settings while maintaining focus on customer satisfaction.</li>
</ul>If this sounds like you, then you&rsquo;re just who we&rsquo;re looking for to join our team!<br>
<h3 class="jobSectionHeader"><b>
   </b><b>Who We Are</b><b>
</b></h3>At LTVplus, we&rsquo;re all about delivering WOWworthy customer experiences for brands worldwide. We&rsquo;re a remotefirst company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.<br>
<p></p><h3 class="jobSectionHeader"><b>
   </b><b>Your Mission Will Be To</b><b>
</b></h3>Firstlevel customer service for a USbased client, a fast<ul><li>paced campaign in affiliate marketing.</li>
<li>Addressing customer inquiries, concerns, payments, and refunds among others.</li>
Must be able to adapt to a very fast<li>paced environment. Superb comprehension skills and the ability to think on their feet.</li>
</ul><p></p><h3 class="jobSectionHeader"><b>  &#65039; </b><b>Tech Checklist &ndash; Gotta Have It!</b><b>
</b></h3><ul><li>Proficiency with platforms like HelpScout. ADA Chat, Stripe, Slack, and WordPress are a major advantage.</li>
A reliable computer and a high<li>speed internet connection to manage customer inquiries smoothly.</li>
<li>A quiet, organized workspace that enables professional and efficient communication.</li>
</ul><p></p><b>Ready to use your skills to deliver toptier service in a fastpaced and supportive environment?</b><br>
<br>
<b>Note</b> Only shortlisted candidates will be contacted.</div></div>
<br><div><div><b>Employment type</b></div>
<p>Part-time</p>
<div><b>Department</b></div>
<p>Customer Service</p>
<div><b>Location</b></div>
<p>Philippines/Metro Manila/Makati</p></div>

F649

Is This YOU? Then We Want to Meet You!

You have over 2 years of experience in customer service and a passion for delivering exceptional support.
You're proficient in using tools like HelpScout. ADA Chat, Stripe, Slack, and WordPress, and able to manage multiple tasks seamlessly while staying organized and efficient.
You pay close attention to detail and possess sharp decisionmaking skills, solving problems quickly and effectively.
Adaptability is your strength—you thrive in dynamic environments and handle diverse customer needs with positivity and professionalism.
A quick learner who embraces challenges, you excel in fastpaced settings while maintaining focus on customer satisfaction.
If this sounds like you, then you’re just who we’re looking for to join our team!

   Who We Are
At LTVplus, we’re all about delivering WOWworthy customer experiences for brands worldwide. We’re a remotefirst company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

   Your Mission Will Be To
Firstlevel customer service for a USbased client, a fastpaced campaign in affiliate marketing.
Addressing customer inquiries, concerns, payments, and refunds among others.
Must be able to adapt to a very fastpaced environment. Superb comprehension skills and the ability to think on their feet.
  ️ Tech Checklist – Gotta Have It!
Proficiency with platforms like HelpScout. ADA Chat, Stripe, Slack, and WordPress are a major advantage.
A reliable computer and a highspeed internet connection to manage customer inquiries smoothly.
A quiet, organized workspace that enables professional and efficient communication.
Ready to use your skills to deliver toptier service in a fastpaced and supportive environment?

Note Only shortlisted candidates will be contacted.
Employment type
Part-time
Department
Customer Service
Location
Philippines/Metro Manila/Makati

Part-time Customer Service Agent For Digital Education and Coaching Business - LTVplus

Part-time Customer Service Agent For Digital Education and Coaching Business

You must have strong attention to detail, excellent communication skills, time management proficiency, critical thinking abilities, and experience with Microsoft Excel. A degree or equivalent work experience is needed.

You will collaborate with teams, manage orders, respond to customer inquiries, perform manual entry, handle calls, ensure accurate tracking, and maintain communication on project timelines.

Business, Operations & Strategy

<p></p><div><div><b>F617</b><br>
<br>
<b>Is This YOU? Then We Want to Meet You!</b><br>
<ul>
<li>Exceptional attention to detail with outstanding organizational abilities.</li>
<li>Strong individual contributor capable of working autonomously and collaboratively within a team environment.</li>
<li>Excellent interpersonal skills, with the ability to communicate effectively across various levels of the organization and with external stakeholders.</li>
Proficiency in time management, with the capability to prioritize tasks effectively in a fast<li>paced setting.</li>
Superior critical thinking and problem<li>solving skills to address challenges efficiently.</li>
<li>Flexibility to adapt to changes and challenges in a dynamic eCommerce environment.</li>
<li>Proficient in Microsoft Office Suite, particularly Excel, for data analysis and reporting purposes.</li>
</ul>If this sounds like you, then you&rsquo;re just who we&rsquo;re looking for to join our team!<br>
<h3 class="jobSectionHeader"><b>
   </b><b>Who We Are</b><b>
</b></h3>At LTVplus, we&rsquo;re all about delivering WOWworthy customer experiences for brands worldwide. We&rsquo;re a remotefirst company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.<p></p><h3 class="jobSectionHeader"><b>
   </b><b>Your Mission Will Be To</b><b>
</b></h3><ul><li>Collaborate closely with the Business Operations and Relationship Manager to uphold our quality standards and meet service level agreements throughout the order processing, production, and shipping stages.</li>
<li>Work alongside the merchandising and design teams to assist in cataloging requirements, ensuring accurate representation of our product offerings.</li>
<li>Proactively follow up on late or nearing late orders, taking appropriate actions to resolve any issues promptly.</li>
<li>Manage retailer portals and respond to customer inquiries, providing exceptional support and assistance as needed.</li>
<li>Perform manual order entry tasks accurately and efficiently.</li>
<li>Address customer and account emails in a timely and professional manner.</li>
<li>Manage the eCommerce phone line, handling incoming queries and providing assistance as required.</li>
<li>Ensure accurate tracking and invoicing information is transmitted to our accounts department for billing purposes.</li>
<li>Maintain effective communication with team members regarding project needs and timelines.</li>
<li>Undertake any other related duties as assigned by the team.</li>
</ul><p></p><h3 class="jobSectionHeader"><b>  &#65039; </b><b>Tech Checklist &ndash; Gotta Have It!</b><b>
</b></h3><ul><li>College degree or equivalent work experience.</li>
<li>At least two years of relevant work experience in areas such as business management, customer service, organization, or cataloging preferred.</li>
<li>Excellent interpersonal skills, with the ability to communicate effectively across various levels of the organization and with external stakeholders.</li>
Proficiency in time management, with the capability to prioritize tasks effectively in a fast<li>paced setting.</li>
Superior critical thinking and problem<li>solving skills to address challenges efficiently.</li>
<li>Flexibility to adapt to changes and challenges in a dynamic eCommerce environment.</li>
<li>Proficient in Microsoft Office Suite, particularly Excel, for data analysis and reporting purposes.</li>
</ul><p></p><b>Ready to use your skills to deliver toptier service in a fastpaced and supportive environment?</b><br>
<br>
<b>Note</b> Only shortlisted candidates will be contacted.</div></div>
<br><div><div><b>Employment type</b></div>
<p>Part-time</p>
<div><b>Department</b></div>
<p>Customer Service</p>
<div><b>Location</b></div>
<p>Philippines/Metro Manila/Manila</p></div>

F617

Is This YOU? Then We Want to Meet You!

Exceptional attention to detail with outstanding organizational abilities.
Strong individual contributor capable of working autonomously and collaboratively within a team environment.
Excellent interpersonal skills, with the ability to communicate effectively across various levels of the organization and with external stakeholders.
Proficiency in time management, with the capability to prioritize tasks effectively in a fastpaced setting.
Superior critical thinking and problemsolving skills to address challenges efficiently.
Flexibility to adapt to changes and challenges in a dynamic eCommerce environment.
Proficient in Microsoft Office Suite, particularly Excel, for data analysis and reporting purposes.
If this sounds like you, then you’re just who we’re looking for to join our team!

   Who We Are
At LTVplus, we’re all about delivering WOWworthy customer experiences for brands worldwide. We’re a remotefirst company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
   Your Mission Will Be To
Collaborate closely with the Business Operations and Relationship Manager to uphold our quality standards and meet service level agreements throughout the order processing, production, and shipping stages.
Work alongside the merchandising and design teams to assist in cataloging requirements, ensuring accurate representation of our product offerings.
Proactively follow up on late or nearing late orders, taking appropriate actions to resolve any issues promptly.
Manage retailer portals and respond to customer inquiries, providing exceptional support and assistance as needed.
Perform manual order entry tasks accurately and efficiently.
Address customer and account emails in a timely and professional manner.
Manage the eCommerce phone line, handling incoming queries and providing assistance as required.
Ensure accurate tracking and invoicing information is transmitted to our accounts department for billing purposes.
Maintain effective communication with team members regarding project needs and timelines.
Undertake any other related duties as assigned by the team.
  ️ Tech Checklist – Gotta Have It!
College degree or equivalent work experience.
At least two years of relevant work experience in areas such as business management, customer service, organization, or cataloging preferred.
Excellent interpersonal skills, with the ability to communicate effectively across various levels of the organization and with external stakeholders.
Proficiency in time management, with the capability to prioritize tasks effectively in a fastpaced setting.
Superior critical thinking and problemsolving skills to address challenges efficiently.
Flexibility to adapt to changes and challenges in a dynamic eCommerce environment.
Proficient in Microsoft Office Suite, particularly Excel, for data analysis and reporting purposes.
Ready to use your skills to deliver toptier service in a fastpaced and supportive environment?

Note Only shortlisted candidates will be contacted.
Employment type
Part-time
Department
Customer Service
Location
Philippines/Metro Manila/Manila

Part-time Customer Service Representative for an Home-Space Decor Company - LTVplus

Part-time Customer Service Representative for an Home-Space Decor Company

You must have 12+ years of experience, be Zendesk trained, fast, empathetic, a quick learner, and skilled in writing/reading. Comfort with sensitive information is essential.

You will assist customers with refunds, payments, shipments, account issues, policy clarifications, disputes, bug reporting, and login problems.

<p></p><div><div><b>F640</b><br>
<br>
<b>Is This YOU? Then We Want to Meet You!</b><br>
At least 1<ul><li>2 years of experience.</li>
Software/platforms required<li> Zendesk</li>
<li>Fast</li>
<li>Strong Writing and Reading Skills</li>
<li>Quick learner</li>
<li>Independent thinker and problem solver</li>
<li>Comfort and reliability around sensitive payment and customer information</li>
<li>Empathetic</li>
<li>Zendesk Trained</li>
</ul>If this sounds like you, then you&rsquo;re just who we&rsquo;re looking for to join our team!<br>
<h3 class="jobSectionHeader"><b>
   </b><b>Who We Are</b><b>
</b></h3>At LTVplus, we&rsquo;re all about delivering WOWworthy customer experiences for brands worldwide. We&rsquo;re a remotefirst company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.<p></p><h3 class="jobSectionHeader"><b>
   </b><b>Your Mission Will Be To</b><b>
</b></h3><ul><li>Processing a refund</li>
<li>Assistance with processing a payment</li>
<li>Troubleshooting a shipment</li>
<li>Arbitrating a dispute between buyer &amp; seller</li>
<li>Assistance updating or troubleshooting their account</li>
<li>Clarifications around company policy</li>
<li>Reporting a bug or issue with the experience.</li>
<li>Login issues</li>
</ul><p></p><h3 class="jobSectionHeader"><b>  &#65039; </b><b>Tech Checklist &ndash; Gotta Have It!</b><b>
</b></h3>At least 1<ul><li>2 years of experience</li>
Software/platforms required<li> Zendesk</li>
</ul><p></p><b>Ready to use your skills to deliver toptier service in a fastpaced and supportive environment?</b><br>
<br>
<b>Note</b> Only shortlisted candidates will be contacted.<br>
<br>
<b>Working conditions </b>Hours of Support in EST<br>
MON 6a1p<br>
TUE&amp;WED 8a5p<br>
THU&amp;FRI 7a2p<br>
SAT 7a4p<br>
SUN 9a4p<br>
<br>
Kindly remember that the training duration is 8 hours.</div></div>
<br><div><div><b>Employment type</b></div>
<p>Part-time</p>
<div><b>Department</b></div>
<p>Customer Service</p>
<div><b>Location</b></div>
<p>Philippines/Metro Manila/Makati</p></div>

F640

Is This YOU? Then We Want to Meet You!
At least 12 years of experience.
Software/platforms required Zendesk
Fast
Strong Writing and Reading Skills
Quick learner
Independent thinker and problem solver
Comfort and reliability around sensitive payment and customer information
Empathetic
Zendesk Trained
If this sounds like you, then you’re just who we’re looking for to join our team!

   Who We Are
At LTVplus, we’re all about delivering WOWworthy customer experiences for brands worldwide. We’re a remotefirst company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
   Your Mission Will Be To
Processing a refund
Assistance with processing a payment
Troubleshooting a shipment
Arbitrating a dispute between buyer & seller
Assistance updating or troubleshooting their account
Clarifications around company policy
Reporting a bug or issue with the experience.
Login issues
  ️ Tech Checklist – Gotta Have It!
At least 12 years of experience
Software/platforms required Zendesk
Ready to use your skills to deliver toptier service in a fastpaced and supportive environment?

Note Only shortlisted candidates will be contacted.

Working conditions Hours of Support in EST
MON 6a1p
TUE&WED 8a5p
THU&FRI 7a2p
SAT 7a4p
SUN 9a4p

Kindly remember that the training duration is 8 hours.
Employment type
Part-time
Department
Customer Service
Location
Philippines/Metro Manila/Makati

Part-time Sales Representative for an Athletes and Sports Company - LTVplus

Part-time Sales Representative for an Athletes and Sports Company

You need customer service experience, Tier 1 tech skills, proficiency in Windows, Microsoft products, and tools like Salesforce. Flexibility for varying schedules and overtime is essential.

You will respond to support requests, perform basic maintenance on computers and servers, manage password resets, troubleshoot network issues, and liaise with third-party applications.

<p></p><div><div><div><div><div><div><div>We are completely remote. You choose your favorite spot to work and help customers every day. It&rsquo;s all up to you. Though we are scattered all over the world, we keep in touch with everyone daily so you&rsquo;ll never feel isolated or alone.<br>
<br>
We&rsquo;re interested in your growth. Your career opportunities are limitless. Start in one role, work hard, learn, and we will be more than happy to help you advance in your career.<br>
<br>
We are actively looking to hire a qualified candidate to help growth and improve customer success. The Technical Support position is designed to help new and existing clients with producing seamless and professional customer service.<br>
<br>
<b>Requirements</b><br>
<ul>
<li>Be able to work a flexible schedule</li>
<li>Experience in customer service and technical support</li>
Is attentive and wellspoken<li> have a neutral accent</li>
<li>Tier 1 Technical proficiency (preferably familiar with name and password management)</li>
<li>Proficient in Windows Environment, networks, and <i>servers</i>
</li><li>Knowledge of Microsoft Products (<i>Windows Server</i> 2012 2019, Windows 10, Azure, Office 365, Etc...), <i>CISCO Meraki</i>, MS Teams (phone system), and Salesforce (Email/ticket management)</li>
<li>Familiarity with tools such as AutoTask, IT Glue, Datto RMM</li>
</ul><b>Responsibilities</b><br>
<ul>
<li>Adhere to SOP</li>
<li>Answer phone calls and respond to email requests for support services</li>
<li>Perform level 1 maintenance tasks for computers and <i>servers</i> and anything else would be escalated to an engineer</li>
Provide password maintenance<li> password resets, rebooting, and <i>network</i> outages</li>
<li>Coordinate with 3rd party applications being used by hotels for a technical solution</li>
</ul><b>Working conditions</b><br>
***JOB FIT (Required)***<br>
Must be available to work days, evenings, weekends, and holidays as needed<ul><li> to meet the demands of the department and our customers.</li>
<li>Must have a personal device (computer/stable internet connection)</li>
Must have the flexibility to work overtime on short notice as requested<li> by the management team.</li>
</ul></div>(only shortlisted candidates will be contacted)</div></div></div></div></div></div>
<br><div><div><b>Employment type</b></div>
<p>Full-time</p>
<div><b>Department</b></div>
<p>Operations</p>
<div><b>Location</b></div>
<p>Philippines/Metro Manila/Makati</p></div>

We are completely remote. You choose your favorite spot to work and help customers every day. It’s all up to you. Though we are scattered all over the world, we keep in touch with everyone daily so you’ll never feel isolated or alone.

We’re interested in your growth. Your career opportunities are limitless. Start in one role, work hard, learn, and we will be more than happy to help you advance in your career.

We are actively looking to hire a qualified candidate to help growth and improve customer success. The Technical Support position is designed to help new and existing clients with producing seamless and professional customer service.

Requirements

Be able to work a flexible schedule
Experience in customer service and technical support
Is attentive and wellspoken have a neutral accent
Tier 1 Technical proficiency (preferably familiar with name and password management)
Proficient in Windows Environment, networks, and servers
Knowledge of Microsoft Products (Windows Server 2012 2019, Windows 10, Azure, Office 365, Etc...), CISCO Meraki, MS Teams (phone system), and Salesforce (Email/ticket management)
Familiarity with tools such as AutoTask, IT Glue, Datto RMM
Responsibilities

Adhere to SOP
Answer phone calls and respond to email requests for support services
Perform level 1 maintenance tasks for computers and servers and anything else would be escalated to an engineer
Provide password maintenance password resets, rebooting, and network outages
Coordinate with 3rd party applications being used by hotels for a technical solution
Working conditions
***JOB FIT (Required)***
Must be available to work days, evenings, weekends, and holidays as needed to meet the demands of the department and our customers.
Must have a personal device (computer/stable internet connection)
Must have the flexibility to work overtime on short notice as requested by the management team.
(only shortlisted candidates will be contacted)
Employment type
Full-time
Department
Operations
Location
Philippines/Metro Manila/Makati