FAQs
What schedule is required for this position?
The position requires the ability to work a flexible schedule.
What level of technical support experience is necessary for this role?
Tier 1 Technical proficiency is necessary, preferably with experience in name and password management.
What specific technical skills are required for this job?
Candidates should be proficient in a Windows environment, knowledgeable in Microsoft Products (such as Windows Server 2012/2019, Windows 10, Azure, and Office 365), and familiar with CISCO Meraki, MS Teams (phone system), and Salesforce.
Will I be required to manage customer inquiries over the phone?
Yes, the role involves answering phone calls and responding to email requests for support services.
Is there a specific workspace requirement for this role?
Yes, you need a quiet, cozy workspace to handle calls and chats effectively.
What type of internet connection is required for this job?
A stable high-speed internet connection is required.
What is the employment type for this position?
This position is full-time.
Where is the job location for this position?
The job location is in the Philippines, specifically Metro Manila/Makati.
Is prior experience in customer service required?
Yes, experience in customer service and technical support is necessary for this role.
Will candidates be provided with technical support training?
The job description does not specify training, but familiarity with the required tools and technologies is expected.