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General Manager, Operations

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Amazon

1mo ago

  • Job
    Full-time
    Expert Level
  • Logistics
  • Nashville

AI generated summary

  • You should have a Bachelor’s degree or 2+ years at Amazon, 5+ years in operations management, skills in Lean/Six Sigma, and experience with large teams in dynamic environments.
  • You will manage a $100M+ budget, drive safety and productivity goals, foster innovation, engage teams in process improvements, and ensure operational excellence while upholding company values.

Requirements

  • A completed Bachelor’s degree from an accredited university or 2+ years’ Amazon experience
  • 5 years’ direct management experience leading an operation comprising of at least 500 salaried and hourly team members in a manufacturing, production, distribution or logistics environment
  • Successful history of leading and executing through performance metrics, process improvement, and Lean/Six Sigma methodologies with the ability to influence peers and drive continuous improvement
  • Knowledge of warehouse management systems including robotics, high-speed conveyor systems and other highly automated equipment
  • Demonstrated ability to coach team beyond potential and successfully develop others into higher levels of leadership
  • Work flexible hours as the business demands, including overnight, weekends, and holidays.
  • Degree in Engineering, Operations or related field
  • MBA or Master’s Degree in a technical field
  • 10+ years’ operations leadership experience in a manufacturing, production, distribution or logistics environment
  • Effective direct management experience of 1000+ staff, including a salaried and hourly workforce
  • Experience with a contingent workforce during peak seasons
  • Demonstrated ability to overcome adversity and operate within a constantly changing environment
  • A customer-focused attitude to improving throughput by leveraging critical support staff to achieve efficient processes.
  • Strong analytical approach to problem-solving with a metrics-driven focus on frugality without sacrificing safety or the customer-experience
  • Interest in long term career development through assignments in multiple fulfillment centers across the nation.
  • Exhibits excellent judgement
  • Passionate about developing people
  • Has relentlessly high standards
  • Wants to have fun at work
  • Thinks strategically, but stays on top of tactical execution
  • Expects and requires innovation
  • Thinks big and has convictions
  • Results-oriented
  • Has the innate ability to inspire passion in others
  • Thrives in ambiguity

Responsibilities

  • Own and deliver the operational budget of approximately $100 million+
  • Set clear goals for safety, customer experience and productivity, and successfully deliver on them.
  • Create an environment of innovation and continuous improvement within the fulfillment center by embracing new technology and ideas from the fulfillment center team.
  • Support the scalable growth of the company by developing and enabling the success of each member of the leadership team.
  • Engage associates to leverage Lean/Six Sigma tools and concepts to reduce waste and drive process-improvement.
  • Drive the quality of individual standard-work to ensure critical quality and safety practices are followed.
  • Build and maintain strong partnerships with upstream and downstream customers/suppliers, including FC’s, air hubs, sort centers, and delivery stations.
  • Build and maintain strong partnerships with support teams, including corporate-based support, HR, Finance, Environmental Health and Safety (EHS), Quality, Loss Prevention, Learning & Development (L&D), IT and Reliability Maintenance and Engineering (RME).
  • Recommend policies and programs to ensure the organization’s competitive position and the profitability of the operation. Facilitate on-time shipping and product availability to meet quality standards and cost objectives.
  • Ensure the fulfillment center adheres to company policies and administers practices in a fair and equitable manner.
  • Oversee product flow and implement new processes as required in order to improve efficiency and to support growth in new product lines and services.
  • Uphold the best of Amazon culture, leadership principles, and values in the building and in the community.

FAQs

What are the primary responsibilities of the General Manager, Operations role?

The primary responsibilities include leading all aspects of Fulfillment Center operations, managing the operational budget, setting goals for safety and productivity, fostering a culture of innovation and continuous improvement, engaging associates in process improvement, and overseeing product flow and operational efficiency.

What qualifications are required for this position?

A completed Bachelor’s degree or 2+ years of Amazon experience, 5 years of direct management experience leading an operation with at least 500 team members, a successful track record in performance metrics and process improvement, and knowledge of warehouse management systems.

Are there preferred qualifications for this role?

Yes, preferred qualifications include a degree in Engineering or Operations, an MBA or Master’s Degree, 10+ years of operations leadership experience, effective management of 1000+ staff, experience with a contingent workforce, and strong analytical problem-solving skills.

What is the budget this position is accountable for?

The General Manager will own and deliver the operational budget of approximately $100 million+.

What kind of work environment can I expect in this role?

The role requires a safety-focused and fast-paced environment that necessitates advanced technical acumen, problem solving, and effective people leadership skills.

Will I need to work flexible hours?

Yes, you will need to work flexible hours as the business demands, which may include overnight shifts, weekends, and holidays.

What is the total compensation range for this position?

The total compensation for this position ranges from $148,500/year in the lowest geographic market to $221,000/year in the highest geographic market, based on various factors including market location and job-related skills and experience.

What is the company culture like at Amazon?

The company culture at Amazon emphasizes customer obsession, innovation, high standards, and an inclusive environment that empowers employees to deliver the best results for customers.

Does Amazon provide development opportunities for career growth?

Yes, Amazon offers long-term career development opportunities, including potential assignments in multiple fulfillment centers across the nation.

What benefits does Amazon offer employees?

Amazon provides a full range of medical, financial, and other benefits, as well as equity, sign-on payments, and forms of compensation as part of a total compensation package. More information can be found on the Amazon workplace benefits page.

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Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.