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General Manager – Trauma, Orthopaedics and Neurosurgery

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Imperial College Healthcare NHS Trust

15d ago

  • Job
    Full-time
    Senior & Expert Level
  • Healthcare
  • London

AI generated summary

  • You must manage performance reporting, resolve complaints, support clinical staff, and ensure compliance with governance standards and policies while providing regular executive updates.
  • You will monitor performance, provide reports to executives, support clinicians in achieving objectives, manage compliance and risk, and resolve complaints and incidents.

Requirements

  • Develop and implement effective reporting arrangements to accurately record and monitor performance against targets and to pro-actively manage any variances
  • Provide regular reports to the Executive Directors with assurance that appropriate follow up actions will be completed
  • Support Lead Clinicians, Lead Nurses and Service Managers for delivery of their objectives through regular performance review meetings
  • Manage the implementation of systems, control processes and risk management arrangements to support monitoring of compliance with clinical governance standards, other Trust-wide policies and processes and best practice requirements
  • Manage the resolution of complaints, conflicts and issues from patients, staff, suppliers, other internal and external service providers and partner organisations in a timely and appropriate manner in line with Trust policy, procedures and service delivery values and priorities
  • Support, alongside the Lead Nurse and other clinical staff, root cause analyses and trend analyses of all complaints and adverse incidents

Responsibilities

  • Develop and implement effective reporting arrangements to accurately record and monitor performance against targets and to pro-actively manage any variances
  • Provide regular reports to the Executive Directors with assurance that appropriate follow up actions will be completed
  • Support Lead Clinicians, Lead Nurses and Service Managers for delivery of their objectives through regular performance review meetings
  • Manage the implementation of systems, control processes and risk management arrangements to support monitoring of compliance with clinical governance standards, other Trust-wide policies and processes and best practice requirements
  • Manage the resolution of complaints, conflicts and issues from patients, staff, suppliers, other internal and external service providers and partner organisations in a timely and appropriate manner in line with Trust policy, procedures and service delivery values and priorities
  • Support, alongside the Lead Nurse and other clinical staff, root cause analyses and trend analyses of all complaints and adverse incidents

FAQs

What are the main responsibilities of the General Manager for Trauma, Orthopaedics and Neurosurgery?

The General Manager is responsible for providing operational and strategic leadership, ensuring high-quality patient care, and meeting national access standards. They will also monitor performance against targets, support clinical staff, manage risk and compliance, and address complaints and issues.

Who will the General Manager report to?

The General Manager will be managerially accountable to the Divisional Director of Operations and professionally accountable to the Divisional Director.

What are the key skills required for this position?

Key skills include strong leadership abilities, excellent communication and interpersonal skills, experience in performance management, strategic planning, risk management, and the ability to resolve conflicts effectively.

Is there an emphasis on collaboration within this role?

Yes, developing collaborative working relationships within the sector and beyond is key to optimizing capacity and ensuring seamless patient flow between Trusts.

What benefits are offered to employees in this role?

Benefits include career development opportunities, flexible working options, a staff recognition scheme, and optional benefits such as Cycle to Work, car lease schemes, and access to onsite leisure facilities.

Can I apply for this position if I prefer part-time or flexible working?

Yes, the organization is committed to equal opportunities and improving the working lives of staff, and applications for flexible or part-time work will be considered.

Who can I contact for further details or informal visits regarding this position?

You can contact Steve Hart, the S&C Divisional Director, at steve.hart@nhs.net or call 02033121322 for further details or to arrange an informal visit.

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Imperial College Healthcare NHS Trust

St Mary’s, Hammersmith, Charing Cross, Queen Charlotte’s & Chelsea and the Western Eye hospitals in London

Science & Healthcare
Industry
10,001+
Employees
1823
Founded Year

Mission & Purpose

Imperial College Healthcare NHS Trust is one of the largest NHS trusts in England, providing acute and specialist healthcare services. It operates five hospitals in London, delivering a broad range of healthcare services, including world-class care in areas such as cardiology, cancer, and trauma. The Trust's mission is to improve the quality of life for patients by providing excellent healthcare, advancing medical knowledge through research, and training the next generation of healthcare professionals. Their purpose is to deliver the best possible care, driven by innovation and research.