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Global After Sales Director (m/f/d)

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AMETEK

24d ago

  • Job
    Full-time
    Expert Level
  • Customer Relations
  • Kamen

AI generated summary

  • You should have a relevant Bachelor’s degree, 10 years in after-sales management, leadership experience, technical know-how in RF systems, analytical skills, and be fluent in English. Travel is required.
  • You will strategize global after-sales services, enhance customer satisfaction, drive efficiency, manage budgets, and lead a high-performing team while optimizing revenue opportunities.

Requirements

  • Educational Background: Bachelor’s degree in Engineering, Business Administration, or a related field; MBA or equivalent is highly desirable.
  • Industry Experience: Minimum of 10 years of experience in after-sales service management, preferably in industrial, electronic, or RF products industries.
  • Leadership Experience: Proven track record of leading and transforming global service organizations.
  • Technical Expertise: Strong understanding of compliance testing, RF technologies, and high-power amplifier systems.
  • Customer Focus: Demonstrated ability to improve customer experience and address complex service challenges.
  • Analytical Skills: Proficiency in using data analytics to drive service improvements and decision-making.
  • Language Skills: Fluency in English is required; additional European languages are a strong asset.
  • Location Flexibility: Ability to travel globally to oversee operations and engage with key stakeholders.

Responsibilities

  • Develop and implement a global after-sales service strategy aligned with company objectives.
  • Lead the transformation of the service organization into a customer-focused, revenue-generating function.
  • Foster collaboration between regional service centers, engineering teams, and manufacturing plants.
  • Identify opportunities for growth and service improvement in global aftersales markets.
  • Standardize service processes, workflows, and tools across all global repair centers.
  • Drive operational efficiency to reduce repair cycle times, costs and improve service response and profitability.
  • Establish KPIs to monitor and improve service performance and customer satisfaction.
  • Use data-driven insights to help Engineering identify areas of improvement in product design.
  • Be champion and develop and implement initiatives to improve customer satisfaction and loyalty.
  • Actively address customer concerns and enhance the voice of the customer within the organization.
  • Ensure timely resolution of service issues and reduction of repeat failures.
  • Optimize inventory management across all service centers to reduce costs and improve parts availability.
  • Collaborate with procurement and supply chain teams to ensure seamless inventory flow.
  • Identify and implement new revenue opportunities within after-sales services, such as service contracts, extended warranties, and spare parts sales.
  • Monitor financial performance and ensure profitability of service operations.
  • Build and develop a high-performing, customer-oriented global service team.
  • Provide mentorship, training, and support to regional service leaders.
  • Promote a culture of continuous improvement and innovation.
  • Develop and manage the global aftersales budget.
  • Drive revenue generation through upselling aftersales services and products.
  • Analyze financial performance and implement corrective actions as needed.
  • Work closely with regional managers, supply chain teams, and product development to enhance service offerings.
  • Build strong relationships with key partners, distributors, and customers.
  • Prepare regular reports for leadership.
  • Develop and implement crisis management protocols to handle customer escalations and challenging situations effectively.

FAQs

What are the primary responsibilities of the Global After Sales Director?

The primary responsibilities include strategic leadership, operational excellence, enhancing customer experience, inventory and supply chain management, revenue growth, team leadership, financial management, collaboration, and stakeholder management.

What qualifications are required for the Global After Sales Director position?

A bachelor's degree in Engineering, Business Administration, or a related field is required, along with a minimum of 10 years of experience in after-sales service management, preferably in industrial, electronic, or RF products industries. An MBA or equivalent is highly desirable.

Is travel required for this position?

Yes, the role requires global travel to oversee operations and engage with key stakeholders.

What skills are emphasized for this role?

Key skills include exceptional leadership and communication abilities, strong problem-solving and decision-making skills, a customer-centric mindset, expertise in change management, and the ability to work effectively in a multicultural environment.

Will I have the opportunity to lead a team in this position?

Yes, you will be responsible for building and developing a high-performing, customer-oriented global service team.

What languages are preferred for this role?

Fluency in English is required, and additional European languages are considered a strong asset.

What kind of compensation package can I expect?

The position offers a competitive compensation package and benefits.

How does this role contribute to customer satisfaction?

The Global After Sales Director will champion initiatives to improve customer satisfaction and loyalty, actively address customer concerns, and ensure timely resolution of service issues.

What industry experience is preferred for candidates?

Candidates should have a minimum of 10 years of experience in after-sales service management, preferably in the industrial, electronic, or RF products industries.

Can you describe the company culture at AMETEK?

AMETEK values Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility, creating a dynamic and international work environment.

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AMETEK

Solving our customers’ most complex challenges with differentiated technology solutions.

Manufacturing & Electronics
Industry
10,001+
Employees
1930
Founded Year

Mission & Purpose

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $6.0 billion. AMETEK has over 18,500 colleagues at more than 150 operating locations in 30 countries around the world. Our mission is to solve our customers' most complex challenges with differentiated technology solutions. The AMETEK Growth Model combines its four growth strategies of Operational Excellence, Strategic Acquisitions, Global & Market Expansion, and New Product Development, with a disciplined focus on cash generation and capital deployment. By executing the AMETEK Growth Model, the company seeks to generate shareholder value by doubling earnings per share over the course of each business cycle. AMETEK consists of two operating groups, both with highly-differentiated technology and leading positions in niche markets: - Electronic Instruments - a worldwide leader in the design and manufacture of advanced analytical, test and measurement instrumentation for the energy, aerospace, power, research, medical and industrial markets. - Electromechanical - a differentiated supplier of automation and precision motion control solutions, and highly engineered electrical interconnects, specialty metals and thermal management systems.