FAQs
Is proficiency in Mandarin or Japanese required for this position?
Yes, proficiency in English and either Mandarin or Japanese is required for this role.
What are the main responsibilities of a Global Customer Service Representative?
The main responsibilities include handling inbound customer inquiries via phone, email, and chat, identifying customer needs, providing solutions, meeting performance targets, maintaining knowledge of products and services, collaborating with cross-functional teams, and showing initiative in tasks.
What competencies are necessary for this role?
Necessary competencies include customer focus, results orientation, strong communication skills, problem-solving abilities, attention to detail, time management, technical aptitude, and sound judgment in decision-making.
What type of work environment can I expect?
You can expect a dynamic, fast-paced work environment where performance is celebrated and rewarded.
Are there specific tools or software that I need to be familiar with?
Yes, familiarity with Microsoft Office and CRM software is preferred.
Does this position require weekend shifts?
Yes, this full-time position may require weekend shifts.
Will I be required to work in-office?
Yes, this role requires working in the office three days per week to ensure cross-functional collaboration.
What is the company culture like at StubHub/viagogo?
The company culture values togetherness, trust, inclusion, and a culture of winning, encouraging innovation and change.
Is previous experience in a customer service role necessary?
While direct experience in a customer service role is not explicitly required, experience working in a performance-driven culture is a plus.
How does the company define success in this position?
Success in this position is defined by meeting and exceeding individual and team performance targets for resolution rate, customer satisfaction, and response time.