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GLOBAL RETAIL EXCELLENCE MANAGER

C

CHANEL

Oct 22

  • Job
    Full-time
    Expert Level
  • Customer Relations
  • Lyon
  • Quick Apply

AI generated summary

  • You need 10+ years in Retail, team and project management experience, strong problem-solving skills, initiative, and exceptional relationship management abilities.
  • You will define global retail vision, standardize KPIs, streamline operations, develop staff programs, monitor clienteling strategies, and oversee boutique projects and performance management.

Requirements

  • 10 years + experience in Retail and/or Retail Excellence
  • Direct team management and project management
  • Ability to synthesize complex business challenges and projects
  • Show drive and strong initiative in new ideas and the courage to challenge status-quote
  • Excellent relationship management in order to engage internal and regional/market stakeholders

Responsibilities

  • Define and frame global division’s vision on Retail Excellence across all offline distributions while working with on-line distribution team to identify synergy
  • Identify common KPIs: work with global finance and Retail marketing to standardize business/sales, clients, service and experience KPIs and assure the best way of tracking and continuous improvement action.
  • Review and devise a global recommendation on Standard Operating Procedure to align on major brand posture.
  • Identify implications and requirement on system support
  • Evolve and adapt this global guideline towards omni-channel retail vision.
  • Identify opportunities to streamline retail operation efficiency in order for our BCs to focus on clients.
  • Develop a program of development for Fragrance & Beauty POS managers across all distributions.
  • Continue to animate this community to develop and engage
  • Partner with Retail Education, HR, CRM, identify new critical skill requirement of our retail staff in view of the retail evolution and distribution vision of Global Division
  • Partner with global Retail Education and CRM team, develop the overall clienteling strategy and ensuring its deployment in regions
  • Define annual Clientelling priorities.
  • Monitor the implementation of F&B Clienteling guidelines and anticipating their evolution.
  • Infuse Retail Excellence mindset and culture within the Division: global, regional and local
  • Standardize a global business brief on boutiques
  • Challenge, advise and align business brief on key boutique projects: opening and renovation
  • Ensure aligned business brief to be followed up by MPOS and global AD teams
  • Track annually the average age of our boutiques in the world and align on renovation timing with regions
  • Partner with MPOS, monitor new concept results (both quantitative and qualitative) and provide feedback and recommendation for area of improvement.
  • Keep active watch on the trend and evolution of luxury fragrance & beauty retail, nourish future concept and experience definition.
  • Direct management of a senior Retail Excellence project manager, a Clienteling project manager, and a Retail Performance Assistant.

FAQs

What is the main focus of the Global Retail Excellence Manager position at CHANEL?

The main focus is to define and frame the global division’s vision on Retail Excellence across all offline distributions, as well as identifying synergies with online distribution.

What kind of experience is required for this role?

A minimum of 10 years of experience in Retail and/or Retail Excellence is required for this position.

Will the Global Retail Excellence Manager have direct reports?

Yes, the role includes direct management of a senior Retail Excellence project manager, a Clienteling project manager, and a Retail Performance Assistant.

How does the role contribute to customer experience?

The role involves defining key performance indicators for points of sale, reviewing standard operating procedures, and evolving guidelines to enhance the customer experience in Chanel’s retail spaces.

What is the significance of clienteling in this role?

Clienteling is significant as the manager will partner with global Retail Education and CRM teams to develop and monitor clienteling strategies and priorities across regions.

What leadership skills are essential for this position?

Excellent relationship management skills are essential to engage internal and regional stakeholders, along with the ability to synthesize complex business challenges.

Is there an emphasis on training and developing retail staff?

Yes, developing a program for the training and development of Fragrance & Beauty POS managers is a key responsibility in this role.

How will the success of retail operations be measured?

Success will be measured by identifying and standardizing common key performance indicators in collaboration with global finance and retail marketing.

What kind of projects will the Global Retail Excellence Manager oversee?

The manager will standardize global business briefs, align on boutique opening and renovation projects, and monitor new retail concept performance.

Are there opportunities for innovation within the role?

Yes, the role requires a strong initiative for new ideas and a willingness to challenge the status quo in order to drive retail excellence.

C

CHANEL

Retail & Consumer Goods
Industry
10,001+
Employees
1910
Founded Year

Mission & Purpose

Chanel is a renowned luxury brand that specialises in haute couture, ready-to-wear clothing, handbags, perfumes, cosmetics, and accessories. The company strives to create timeless, elegant, and innovative products that reflect the essence of French luxury and sophistication. Chanel's overarching aim is to inspire and empower individuals by providing high-quality, beautifully crafted items that enhance personal style and self-expression while maintaining an enduring legacy in the fashion and beauty industries.

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