FAQs
What are the main responsibilities of a Global Telemarketing Executive at Cigna?
The main responsibilities include handling incoming queries from web-based customers, generating sales through outbound calls, achieving sales targets, communicating with members, and maintaining accurate records. Additionally, the executive should interface effectively with internal colleagues and provide support to team members.
What experience is required for this position?
Candidates should have 1 to 2 years of experience in the health industry, insurance background, or outbound sales background, preferably in a non-advised sales process.
What skills are essential for success in this role?
Essential skills include strong customer focus, excellent interpersonal and communication skills, problem-solving abilities, judgment, organization, and teamwork skills. Basic system navigation and Microsoft application skills are also important.
Are there shift requirements for this position?
Yes, candidates must be able to meet the shift requirement of 10 hours per shift, 4 shifts per week, across a 24-hour schedule.
What is the work environment like at Cigna?
Cigna promotes a supportive and collaborative environment where employees can make a difference, learn, and grow in their careers while helping improve the health and well-being of customers.
Is experience in a regulated environment necessary?
Yes, candidates must demonstrate sales experience within a highly regulated environment as part of their application.
What competencies are important for a Global Telemarketing Executive?
Important competencies include drive for results, listening, building peer relationships, personal learning, priority setting, and problem-solving.
Where can applicants seek assistance with the application process?
Applicants requiring reasonable accommodation can email SeeYourselfEMEA@cigna.com for support.