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Global Telemarketing Executive

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Dubai

AI generated summary

  • You need strong customer focus, problem-solving skills, excellent communication, team collaboration, basic system skills, and 1-2 years in telemarketing or insurance sales in a regulated environment.
  • You will handle customer inquiries, achieve sales targets, maintain records, support team members, resolve issues, and identify process improvements while ensuring compliance and quality standards.

Requirements

  • Strong customer focus with ability to identify and solve problems
  • Excellent interpersonal skills
  • Good verbal and written communication
  • Ability to exercise judgement
  • Ability to organise, prioritise and manage workflow
  • The ability to work well in a team environment
  • Basic system navigation and Microsoft application skills
  • Good keyboard skills
  • Regulatory awareness
  • Proven track record in telemarketing insurance sales inbound and outbound, ideally in an non-advised sales process
  • 1 – 2 years’ experience in health industry, insurance background or outbound sales background
  • Please ensure that you are able to meet the shift requirement for this role (10 hours per shift, 4 shifts per week, across 24 hours) and also are able to demonstrate on your application your sales experience within a highly regulated environment.

Responsibilities

  • Respond to all customer inbound & Internet enquiries relating to eligibility, plan benefit coverage, policy terms and conditions and strive for first call resolution
  • Achieve sales targets pre-determined by management
  • Communicate regularly with members
  • Achieve / exceed set productivity and quality standards
  • Adhere to regulatory targets within our territorial limits
  • Sell with integrity and treat customers fairly
  • Interface effectively with internal colleagues, the client management team, the medical team staff etc. to resolve customer issues
  • Maintain accurate records and files as required
  • Actively support other team members and the achievement of team objectives
  • Provide support to less experienced team members
  • Identify potential process improvements and make recommendations to Team Leader
  • To carry out other ad hoc tasks as required to meet business needs

FAQs

What are the main responsibilities of a Global Telemarketing Executive at Cigna?

The main responsibilities include handling incoming queries from web-based customers, generating sales through outbound calls, achieving sales targets, communicating with members, and maintaining accurate records. Additionally, the executive should interface effectively with internal colleagues and provide support to team members.

What experience is required for this position?

Candidates should have 1 to 2 years of experience in the health industry, insurance background, or outbound sales background, preferably in a non-advised sales process.

What skills are essential for success in this role?

Essential skills include strong customer focus, excellent interpersonal and communication skills, problem-solving abilities, judgment, organization, and teamwork skills. Basic system navigation and Microsoft application skills are also important.

Are there shift requirements for this position?

Yes, candidates must be able to meet the shift requirement of 10 hours per shift, 4 shifts per week, across a 24-hour schedule.

What is the work environment like at Cigna?

Cigna promotes a supportive and collaborative environment where employees can make a difference, learn, and grow in their careers while helping improve the health and well-being of customers.

Is experience in a regulated environment necessary?

Yes, candidates must demonstrate sales experience within a highly regulated environment as part of their application.

What competencies are important for a Global Telemarketing Executive?

Important competencies include drive for results, listening, building peer relationships, personal learning, priority setting, and problem-solving.

Where can applicants seek assistance with the application process?

Applicants requiring reasonable accommodation can email SeeYourselfEMEA@cigna.com for support.

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

The Cigna Group is a global health company committed to creating a better future built on the vitality of every individual and every community. We relentlessly challenge ourselves to partner and innovate solutions for better health. The Cigna Group includes products and services marketed under Cigna Healthcare, Evernorth Health Services or its subsidiaries. The Cigna Group maintains sales capabilities in more than 30 countries and jurisdictions, and has more than 190 million customer relationships around the world.