FAQs
What locations are involved in the GMS Operations Manager role?
The role involves managing global functions for Member Services operations in Los Angeles (LAX), Berlin (BER), Barcelona (BCN), Belgrade (BEG), Davao City (DVO), and Tijuana (TIJ).
What are the primary responsibilities of the GMS Operations Manager?
The primary responsibilities include overseeing customer service operations, managing projects to improve quality and efficiency, collaborating with internal teams, and serving as an escalation point for critical customer service issues.
What qualifications are required for the GMS Operations Manager position?
Candidates should have 5+ years of experience in a similar role, general knowledge of Workforce Management and call center KPIs, proficiency in Microsoft Office Suite, and fluency in English and Spanish. A Bachelor’s Degree or equivalent is preferred.
Will there be opportunities for professional development?
Yes, there are dedicated programs for professional development through the “Style Your Day” initiative, allowing time for career development and personal goals.
Is travel required for this position?
Yes, a willingness and ability to travel is required for the GMS Operations Manager role.
What kind of work-life balance does TechStyleOS offer?
TechStyleOS understands the importance of work-life balance and offers flexible working hours, a policy of no meetings on Fridays, and unlimited discretionary paid time off in addition to contractual holidays.
Are there employee discounts available?
Yes, employees receive a 70% discount on Fabletics and JustFab, a 50% discount on Savage X Fenty, and access to corporate benefits for discounts on popular brands.
What tools and systems will the GMS Operations Manager utilize?
The role requires the use of ACD systems, social media moderation tools, Microsoft Office Suite, speech analytics tools, and CSAT survey software, among others.
What type of company culture does TechStyleOS promote?
TechStyleOS promotes a vibrant workplace culture that values diversity and inclusivity, fostering an environment free from discrimination or harassment.
Can applicants apply even if they do not meet all qualifications?
Yes, TechStyleOS encourages candidates to apply regardless of whether they meet all qualifications or requirements.