Graduate Solutions Support Analyst

S&P Global

Apr 18

Applications are closed

Job
Full-time
Entry Level
Data
Manchester

Requirements

An interest in the financial world and technology associated with it
Great attention to detail and ability to logically troubleshoot problems
Organized, able to multi-task, and have positive attitude to achieve deadlines
Self-motivated; able to work independently with minimal supervision
Strong customer service skills
Good presentations skills (preparation and delivery)
UK Eligibility:
We’re now hiring for 2024 full time roles. We’re looking for final year students who are working towards a bachelor’s or master’s degree (or equivalent), and due to complete their studies and be available for a full-time role commencing in 2024.
To be eligible for our UK Graduate positions you must have the right to work full-time now and in the future. We currently do not offer visa sponsorship; however, we do run our programs in several locations across the globe and welcome you to consider those that are relevant to you.

Responsibilities

Receive customer support requests and provide advice and guidance to clients to resolve the reported problem with appropriate quality and timeliness
Engage with clients to understand their workflows and make recommendations where required
Interacting with clients and colleagues to ensure accurate and timely information flows
Support, monitor and troubleshoot Client environments
Investigating and documenting existing procedures and make recommendations for improvement
What’s in it for you:
In-depth knowledge of the trading lifecycle, exposure to front office workflow and financial concepts
Gain understanding of Solutions’ products such as thinkFolio/EDM/WSO and their usage by clients
Develop technical skills such as SQL
Working with a dynamic team, liaising with internal and external stakeholders

Application Process

The assessment process that follows is designed to ensure you can learn more about us, showcase your skills and find a role that is right for you.
Stage 1:
Apply by submitting your CV and cover letter, ensuring your graduation month and year are clearly stated.
Stage 2:
Screening stage. In most locations, this screening stage will be in the form of a telephone interview.
Stage 3:
Final stage:
The final stage will consist of interviews with the hiring teams. You may be considered for multiple suitable roles throughout this process.

S&P Global

Finance

Industry

10,001+

Employees

Mission & Purpose

S&P Global (NYSE: SPGI) provides essential intelligence. We enable governments, businesses and individuals with the right data, expertise and connected technology so that they can make decisions with conviction. From helping our customers assess new investments to guiding them through sustainability and energy transition across supply chains, we unlock new opportunities, solve challenges and accelerate progress for the world. We are widely sought after by many of the world’s leading organizations to provide credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help the world’s leading organizations plan for tomorrow, today. For more information, visit www.spglobal.com. Our divisions include: – S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work. – S&P Global Ratings offers critical insights for credit, risk and sustainable finance solutions that are essential to translating complexity into clarity, so market participants can uncover opportunities. – S&P Global Commodity Insights enables organizations to create long-term, sustainable value with data and insights for a complete view on the global energy and commodities markets. – S&P Global Mobility turns invaluable insights captured from automotive data to help our clients understand today’s market, reach more customers, and shape the future of automotive mobility. – S&P Dow Jones Indices provides iconic and innovative index solutions, bringing transparency to global capital markets. – S&P Global Engineering Solutions solves for tomorrow’s challenges today by transforming workflows and end-user experiences with data, insights and technology.