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Graduate Solutions Support Analyst

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S&P Global


1mo ago

đź’Ľ Graduate Job


⌛ Closed
Applications are closed

Graduate Job



  • The Solutions Support role is part of a global team based in Dallas, Manchester and Sydney. You will work with clients globally in response to their day-to-day enquiries splitting your time between supporting and advising clients. Support may be as simple as answering a question on how to find a specific function, or as complex as finding the root cause of a problem.


  • An interest in the financial world and technology associated with it
  • Great attention to detail and ability to logically troubleshoot problems
  • Organized, able to multi-task, and have positive attitude to achieve deadlines
  • Self-motivated; able to work independently with minimal supervision
  • Strong customer service skills
  • Good presentations skills (preparation and delivery)
  • UK Eligibility:
  • We’re now hiring for 2024 full time roles. We’re looking for final year students who are working towards a bachelor’s or master’s degree (or equivalent), and due to complete their studies and be available for a full-time role commencing in 2024.
  • To be eligible for our UK Graduate positions you must have the right to work full-time now and in the future. We currently do not offer visa sponsorship; however, we do run our programs in several locations across the globe and welcome you to consider those that are relevant to you.

Education requirements

Currently Studying
Final Year

Area of Responsibilities



  • Receive customer support requests and provide advice and guidance to clients to resolve the reported problem with appropriate quality and timeliness
  • Engage with clients to understand their workflows and make recommendations where required
  • Interacting with clients and colleagues to ensure accurate and timely information flows
  • Support, monitor and troubleshoot Client environments
  • Investigating and documenting existing procedures and make recommendations for improvement
  • What’s in it for you:
  • In-depth knowledge of the trading lifecycle, exposure to front office workflow and financial concepts
  • Gain understanding of Solutions’ products such as thinkFolio/EDM/WSO and their usage by clients
  • Develop technical skills such as SQL
  • Working with a dynamic team, liaising with internal and external stakeholders

Application process

  • The assessment process that follows is designed to ensure you can learn more about us, showcase your skills and find a role that is right for you.
  • Stage 1:
  • Apply by submitting your CV and cover letter, ensuring your graduation month and year are clearly stated.
  • Stage 2:
  • Screening stage. In most locations, this screening stage will be in the form of a telephone interview.
  • Stage 3:
  • Final stage:
  • The final stage will consist of interviews with the hiring teams. You may be considered for multiple suitable roles throughout this process.


Work type

Full time

Work mode