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Grondstewardess

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Logistics
  • Amsterdam

AI generated summary

  • You need a HAVO/MBO diploma, 1-3 years in service (ideally aviation/hospitality), fluent in Dutch and English, customer-focused, stress-resistant, and flexible for irregular shifts.
  • You will assist passengers, handle ticket sales and changes, manage complaints, check in luggage, provide flight info, and ensure safety protocols are followed during boarding.

Requirements

  • ✅ Minimaal een HAVO/MBO-diploma.
  • ✅ 1-3 jaar ervaring in een servicegerichte functie, bij voorkeur in de luchtvaart of hospitality.
  • ✅ Vloeiend in Nederlands en Engels (minimaal B1-niveau).
  • ✅ Affiniteit met luchtvaart en klantgericht werken.
  • ✅ Stressbestendig, flexibel en accuraat.
  • ✅ Bereidheid om onregelmatige diensten te werken (vroeg, laat, weekend, feestdagen).

Responsibilities

  • Ontvangen en assisteren van passagiers, inclusief het omgaan met klachten.
  • Verstrekken van informatie over vluchten, tarieven en reisdocumenten.
  • Verkopen en wijzigen van tickets en afhandelen van betalingen.
  • Regelen van hotels voor gestrande passagiers.
  • Inchecken van passagiers en bagage volgens de voorschriften van luchtvaartmaatschappijen.
  • Controleren en verwerken van overbagagebetalingen.
  • Omroepen van boardinginformatie en begeleiden van passagiers.
  • Identificeren en melden van afwijkingen tijdens het boardingproces.
  • Oplossen of escaleren van klachten en incidenten.
  • Toepassen van veiligheidsprocedures en naleven van regelgeving.
  • Signaleren van verdachte situaties en handelen volgens protocol.

FAQs

What is the role of a Grondstewardess (Specialist Passenger Control)?

The role involves being the first point of contact for passengers, ensuring smooth processing at check-in counters and gates, checking travel documents, and answering traveler inquiries to create a positive flying experience.

What are the primary responsibilities of a Grondstewardess?

Responsibilities include assisting passengers at the ticket counter, check-in and boarding procedures, handling complaints, and ensuring safety compliance while monitoring suspicious situations.

What qualifications are required for this position?

A minimum of HAVO/MBO diploma, 1-3 years of experience in a service-oriented role (preferably in aviation or hospitality), fluency in Dutch and English (at least B1 level), customer service affinity, and the ability to work flexible hours are required.

Is prior experience in the aviation industry necessary?

While not strictly necessary, 1-3 years of experience in a service-oriented role, preferably in aviation or hospitality, is preferred.

What kind of work schedule can I expect in this role?

The position requires a willingness to work irregular hours, including early mornings, late shifts, weekends, and holidays.

What employment type is being offered for this position?

The job offers both full-time and part-time employment options.

What kind of training will be provided?

Menzies Aviation offers internal training and certifications to help employees develop their skills and advance their careers.

What benefits are offered in this position?

Benefits include a market-conform salary with additional pay for irregular hours, growth opportunities within the company, and a dynamic working environment in the aviation sector.

How can I apply for this position?

Interested candidates can apply by sending their CV and motivation letter to personeelszaken@menziesaviation.com.

Does Menzies Aviation support diversity in hiring?

Yes, Menzies Aviation is committed to being an equal opportunity employer and encourages applications from qualified individuals regardless of gender, race, disability, age, sexual orientation, religion, or other factors.

People. Passion. Pride. Since 1833.

Defence & Aerospace
Industry
10,001+
Employees
1833
Founded Year

Mission & Purpose

People. Passion. Pride. These have driven our team since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across six continents. But at the heart of our business is our people. Whether serving our clients landside or airside, above or below the wing, our teams are agile, dedicated, and eager to help. Safety and security are at the heart of everything we do. We have a duty of care to look after each other, our customers and their customers. And we care about the communities in which we operate. We understand that what we do makes a difference at many levels. Our services help keep people moving with everyone playing their part, delivering with precision, round the clock, every minute of every day. In this we take immense pride, and it strengthens our determination to deliver. Our core services include ground, air cargo and fuel services.