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Ground Service Agent Team Captain

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Alaska Airlines


2mo ago

đź’Ľ Graduate Job


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Graduate Job

Customer Relations•Portland


  • As a working leader of the Ground Service group, the Team Captain will assume the responsibility and accountability of the team while leading, directing, motivating, evaluating and approving the work of the Ground Service Agents.


  • Required:
  • A minimum of 6 months of customer service or airline operations experience.
  • Ability to lead, direct and motivate teams for optimum performance.
  • Strong active listening and verbal communication skills.
  • Ability to juggle multiple tasks in a fast-paced environment.
  • Valid driver’s license.
  • Ability to obtain USPS Mail Handling Certification.
  • Ability to consistently lift 50 pounds.
  • Must be able to stand for long periods of time.
  • Must be able to bend, stoop, squat, reach and grasp.
  • Ability to perform basic mathematics.
  • Ability to work a variety of schedules to include nights, weekends and holidays.
  • Ability to communicate in English.
  • High school diploma or equivalent.
  • Minimum age of 18.
  • Must be authorized to work in the U.S.
  • Preferred:
  • A minimum of 1 year of customer service or community service experience.
  • Previous leadership experience.
  • Airport SIDA Badge Requirements:
  • Important update for non-crew employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge.

Education requirements


Area of Responsibilities

Customer Relations


  • Leads the Ground Service Agents on shift and is responsible for the success of a team’s ability to achieve the mutually established goals of Horizon Air and Alaska Airlines.
  • Ensures that the Ground Service Agents follow proper procedures.
  • Performs leadership duties such as assigning flights for the day, scheduling and managing agents on a week to week basis.
  • Other duties may include clerical functions, reports and assisting with unexpected passenger needs or complaints.
  • The Team Captain will also perform Ground Service Agent duties.


Work type

Full time

Work mode


Application deadline

Feb 29, 2024




  • Free stand-by travel privileges on Alaska Airlines & Horizon Air
  • Comprehensive well-being programs including medical, dental and vision benefits
  • Generous 401k match program
  • Quarterly and annual bonus plans
  • Generous holiday and paid time off