Ground Service Agent Team Captain

Alaska Airlines

Feb 23

Applications are closed

Job
Full-time
Entry Level
Customer Relations
Portland

Requirements

Required:
A minimum of 6 months of customer service or airline operations experience.
Ability to lead, direct and motivate teams for optimum performance.
Strong active listening and verbal communication skills.
Ability to juggle multiple tasks in a fast-paced environment.
Valid driver’s license.
Ability to obtain USPS Mail Handling Certification.
Ability to consistently lift 50 pounds.
Must be able to stand for long periods of time.
Must be able to bend, stoop, squat, reach and grasp.
Ability to perform basic mathematics.
Ability to work a variety of schedules to include nights, weekends and holidays.
Ability to communicate in English.
High school diploma or equivalent.
Minimum age of 18.
Must be authorized to work in the U.S.
Preferred:
A minimum of 1 year of customer service or community service experience.
Previous leadership experience.
Airport SIDA Badge Requirements:
Important update for non-crew employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge.

Responsibilities

Leads the Ground Service Agents on shift and is responsible for the success of a team’s ability to achieve the mutually established goals of Horizon Air and Alaska Airlines.
Ensures that the Ground Service Agents follow proper procedures.
Performs leadership duties such as assigning flights for the day, scheduling and managing agents on a week to week basis.
Other duties may include clerical functions, reports and assisting with unexpected passenger needs or complaints.
The Team Captain will also perform Ground Service Agent duties.

Alaska Airlines

Creating an airline people love.

Defence & Aerospace

Industry

10,001+

Employees

1932

Founded Year

Mission & Purpose

We’re creating an airline people love. It begins with each Alaska Airlines employee, bringing unique strengths and energy to our work in the air and on the ground. Every day, we go beyond what’s expected and reach for the remarkable, together. Welcome to our LinkedIn page. We like conversations on our page, but comments that contain profanity, hate speech, spam or are otherwise offensive will be removed. Out of respect for our employees' privacy, we reserve the right to hide or remove any post or comment that is disparaging or has negative intent towards our employees.