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Group Volunteer Services Coordinator (UHN)

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Northampton General Hospital NHS Trust

Nov 3

Applications are closed

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    People, HR & Administration

Requirements

  • The postholder will have previous leadership skills to coordinate the volunteers and ensure the service meets the Trusts demands.
  • The postholder will assist in the co-ordination of training for new and existing volunteers.
  • Support the Head of Volunteer Services with the implementation of volunteer initiatives.
  • Be able to sensitively negotiate with volunteers and staff to undertake voluntary activities in high demand areas this will be based on complex and sensitive information that require empathy and reassurance.
  • Liaise with concerned patients, relatives, carers and visitors with tact, patience and discretion especially when conveying sensitive information.
  • Ensure communication to clinical/non-clinical areas is effective and clearly identifies what tasks can be undertaken by a volunteer and what is inappropriate.
  • Liaise with patients, carers, visitors and staff on a regular basis to ensure the service is providing the best possible care – maintaining a professional, polite and respectful manner.
  • Ensure confidentiality is maintained in all communications and that documents and other sensitive information are secure at all times.
  • Prepare outward facing communications for the department promoting the volunteer services to both internally and externally.

Responsibilities

  • The purpose of this group coordinator role is to support in increasing the number of volunteers in the Volunteer Services department through effective marketing, recruitment and retention of volunteers and coordination of voluntary programmes. Which will be measured on growth of the number of volunteers/volunteering hours across the group and the retention of the existing volunteers.
  • The postholder will have previous leadership skills to coordinate the volunteers and ensure the service meets the Trusts demands.
  • The postholder will assist in the co-ordination of training for new and existing volunteers.
  • Support the Head of Volunteer Services with the implementation of volunteer initiatives.
  • Working with both internal and external stakeholders to promote and grow the service including the number of volunteers roles to support UHN.
  • Provide effective input into the work of the Trust, to support the achievement of our vision and values.
  • Targeted to increase the number of volunteers across UHN, through working with the local community to promote the services and benefits of volunteering.
  • To represent volunteer services across the University Hospitals of Northamptonshire by being a visible member of the team.
  • Be able to sensitively negotiate with volunteers and staff to undertake voluntary activities in high demand areas this will be based on complex and sensitive information that require empathy and reassurance.
  • Liaise with concerned patients, relatives, carers and visitors with tact, patience and discretion especially when conveying sensitive information.
  • Ensure communication to clinical/non-clinical areas is effective and clearly identifies what tasks can be undertaken by a volunteer and what is inappropriate.
  • Liaise with patients, carers, visitors and staff on a regular basis to ensure the service is providing the best possible care – maintaining a professional, polite and respectful manner.
  • Ensure confidentiality is maintained in all communications and that documents and other sensitive information are secure at all times.
  • Prepare outward facing communications for the department promoting the volunteer services to both internally and externally.

FAQs

What is the main purpose of the Group Volunteer Services Coordinator role?

The main purpose of the role is to support the increase in the number of volunteers through effective marketing, recruitment, retention, and coordination of voluntary programmes within the Volunteer Services department.

Which hospitals will the Group Volunteer Services Coordinator be working with?

The coordinator will regularly work at both Northampton General Hospital NHS Trust and Kettering General Hospital NHS Foundation Trust, collectively known as University Hospitals of Northamptonshire.

What qualifications are needed for this role?

The postholder should have previous leadership skills to coordinate volunteer activities and effectively manage the service to meet the Trusts' demands.

Will the Group Volunteer Services Coordinator be responsible for training?

Yes, the coordinator will assist in the co-ordination of training for both new and existing volunteers.

Is there a focus on community engagement in this role?

Yes, the role is targeted to increase the number of volunteers by working with the local community to promote the services and benefits of volunteering.

How will the success of the role be measured?

Success will be measured through the growth of the number of volunteers and volunteering hours across the group, as well as the retention of existing volunteers.

What type of communication skills are required for this position?

The role requires effective communication skills to represent volunteer services, negotiate sensitively with volunteers and staff, and ensure clear communication regarding volunteer tasks.

Are there any diversity and inclusion initiatives associated with this position?

Yes, the hospital group actively encourages applications from diverse backgrounds, particularly from underrepresented groups such as BAME, Disabled, and LGBTQ+ individuals.

Who can I contact for further details or informal visits regarding this position?

You can contact Michelle Barnes, the Deputy Head of Volunteer Services, via email at michelle.barnes14@nhs.net or call 01604 544136 for more information.

What are the core values of Northampton General Hospital?

The core values are Compassion, Accountability, Respect, Integrity, and Courage.

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Northampton General Hospital NHS Trust

Science & Healthcare
Industry
1001-5000
Employees

Mission & Purpose

Northampton General Hospital NHS Trust provides general acute services for a population of 380,000 and hyper-acute stroke, vascular and renal services to people living throughout whole of Northamptonshire, a population of 684,000. The Trust is also an accredited cancer centre and provides cancer services to a wider population of 880,000 who live in Northamptonshire and parts of Buckinghamshire. We are one of the largest employers in Northampton and we are looking for talented nurses and doctors to join our MDT's and to deliver the best possible care to all of our patients. If you believe you can make a difference, come and join our team here at Northampton General Hospital NHS Trust.

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