FAQs
What is the primary responsibility of a Guest Relation Agent (F&B)?
The primary responsibility is to provide F&B services for guests to contribute to an overall exceptional experience from check-in through check-out.
What skills are essential for a Guest Relation Agent (F&B)?
Essential skills include a positive attitude, good communication skills, commitment to high customer service, excellent grooming standards, and the ability to multi-task while maintaining a positive attitude.
Is previous experience necessary for this role?
Yes, previous experience in a customer-focused industry is required.
What kind of previous experience would be advantageous for this position?
Advantageous experience includes cash handling, F&B experience in the hotel, leisure, and/or entertainment sectors, and conflict resolution experience.
Do Guest Relation Agents need to comply with any regulations?
Yes, they must comply with hotel security, fire regulations, and all health and safety legislation.
What should a Guest Relation Agent (F&B) demonstrate in terms of customer interaction?
They should demonstrate a high level of customer service at all times and achieve positive outcomes from guest queries efficiently.
Are Guest Relation Agents expected to work alone or as part of a team?
They should be able to work both independently and as part of a team.
What are the grooming standards for Guest Relation Agents?
Guest Relation Agents are expected to maintain excellent grooming standards.
Is IT proficiency important for this role?
Yes, a competent level of IT proficiency is required for the role.
What is the working environment like at Hilton?
Hilton provides a supportive and team-oriented working environment that is dedicated to exceptional guest experiences and hospitality.