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Guest Services Representative

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Orlando Health

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Healthcare
  • Orlando

AI generated summary

  • You need a high school diploma or equivalent and two years of customer service experience.
  • You will escort guests, provide information, address needs in-person or by phone, maintain relationships with staff, assist with logistics for patients, and ensure compliance with policies.

Requirements

  • High School diploma or equivalent.
  • None.
  • Two (2) years of experience in a customer service setting.

Responsibilities

  • Escorts guests to their in-hospital destinations as needed.
  • Maintains current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or person.
  • Provides information to all hospital team members.
  • Responds to needs of guests/team members either on the phone or in person.
  • Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs.
  • Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Social Work, and Home Health.
  • Assists Social Service with transportation and hotel or flight arrangements for patients and their families.
  • Displays a caring attitude as well as sensitivity to the needs/concerns of customers.
  • Presents a professional image in dress, hygiene and communications skills.
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.
  • Attends in services/meetings as required.
  • Completes all mandatory education.
  • Assume the responsibility for professional growth and development.
  • Other duties as assigned.

FAQs

What are the primary responsibilities of a Guest Services Representative at Arnold Palmer Hospital for Children?

The primary responsibilities include providing directions to guests, escorting them to destinations within the hospital, responding to guest needs both in person and on the phone, maintaining knowledge of hospital departments, and assisting with transportation and accommodation arrangements for patients and their families.

What are the required qualifications for this position?

The required qualifications include a high school diploma or equivalent and two years of experience in a customer service setting.

What is the work schedule for this role?

The work schedule is Sun and Mon off, with a flexible shift on Tuesday, and 3rd shift from Wednesday to Saturday.

Is a special certification required for this position?

No, there are no specific licensures or certifications required for this position.

What is the work environment like at Arnold Palmer Hospital for Children?

The work environment is focused on providing compassionate care to children and families, with an emphasis on teamwork, professionalism, and maintaining excellent relationships with hospital staff and departments.

Will I receive training after being hired?

Yes, you will be required to attend in-services and meetings as necessary and complete all mandatory education.

How does this role contribute to patient care?

This role contributes to patient care by ensuring that guests and team members receive the necessary information, support, and directions within the hospital, thus enhancing the overall experience for patients and their families.

Are there opportunities for professional growth in this position?

Yes, the job encourages professional growth and development, and you are expected to assume responsibility for your own professional development.

What type of attitude is expected from a Guest Services Representative?

A caring attitude as well as sensitivity to the needs and concerns of customers is essential for this role.

How is punctuality and attendance viewed in this role?

Maintaining regular, punctual attendance is important and must be consistent with Orlando Health policies and applicable laws.

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Orlando Health

A trusted leader inspiring hope through the advancement of health.

Science & Healthcare
Industry
10,001+
Employees
1918
Founded Year

Mission & Purpose

Orlando Health is a not-for-profit healthcare organization with $7.6 billion of assets under management that serves the southeastern United States. Headquartered in Orlando, Florida, the system was founded more than 100 years ago.