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Guest Services Representative

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Orlando Health

24d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Healthcare
  • Orlando

AI generated summary

  • You need a high school diploma and at least two years of customer service experience.
  • You will escort guests, provide information, respond to needs, assist with transport arrangements, maintain relationships with staff, and ensure a professional image while complying with policies.

Requirements

  • High School diploma or equivalent.
  • None.
  • Two (2) years of experience in a customer service setting.

Responsibilities

  • Escorts guests to their in-hospital destinations as needed.
  • Maintains current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or person.
  • Provides information to all hospital team members.
  • Responds to needs of guests/team members either on the phone or in person.
  • Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs.
  • Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Social Work, and Home Health.
  • Assists Social Service with transportation and hotel or flight arrangements for patients and their families.
  • Displays a caring attitude as well as sensitivity to the needs/concerns of customers.
  • Presents a professional image in dress, hygiene and communications skills.
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.
  • Attends in services/meetings as required.
  • Completes all mandatory education.
  • Assume the responsibility for professional growth and development.
  • Other duties as assigned.

FAQs

What is the primary role of a Guest Services Representative at Orlando Health Arnold Palmer Hospital for Children?

The primary role of a Guest Services Representative is to provide directions and information to guests and team members within the hospital system and the Orlando area, ensuring a positive experience for patients and visitors.

What qualifications do I need to apply for this position?

You need a high school diploma or equivalent, and a minimum of two years of experience in a customer service setting.

Is there any licensure or certification required for this role?

No specific licensure or certification is required for this position.

What are the working hours for this position?

The position is full-time with varying hours as needed.

What types of activities will I be doing as a Guest Services Representative?

You will escort guests to their destinations, provide information on hospital personnel and departments, respond to guest needs, make regular rounds in patient areas, assist with transportation and accommodation arrangements, and maintain professional relationships with hospital staff.

Will I have opportunities for professional development?

Yes, you are expected to assume responsibility for your professional growth and development, and you will need to complete all mandatory education.

Are there any specific dress code requirements for this position?

Yes, you are expected to present a professional image in dress, hygiene, and communication skills.

How do I comply with hospital policies while working in this role?

You are required to maintain compliance with all Orlando Health policies and procedures, as well as attendance standards in accordance with federal, state, and local regulations.

Will I be required to attend meetings or in-services?

Yes, you will be required to attend in-services and meetings as needed.

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Orlando Health

A trusted leader inspiring hope through the advancement of health.

Science & Healthcare
Industry
10,001+
Employees
1918
Founded Year

Mission & Purpose

Orlando Health is a not-for-profit healthcare organization with $7.6 billion of assets under management that serves the southeastern United States. Headquartered in Orlando, Florida, the system was founded more than 100 years ago.