FAQs
What is the primary responsibility of a Guest Services Representative at Orlando Health?
The primary responsibility is to provide directions and assistance to guests and team members within the hospital system and the Orlando area.
What qualifications are required for this position?
A high school diploma or equivalent is required, along with two years of experience in a customer service setting.
Is any specific licensure or certification needed for this role?
No specific licensure or certification is required for this position.
What personal attributes are important for a Guest Services Representative?
A caring attitude, sensitivity to the needs of customers, and a professional image in dress and communication skills are important attributes for this role.
Are there any additional responsibilities for this position?
Yes, additional responsibilities may include attending meetings, completing mandatory education, and other duties as assigned.
How often will a Guest Services Representative be expected to interact with hospital staff?
A Guest Services Representative will maintain excellent working relationships and regularly interact with all hospital staff, management, and various departments.
What is the expected attendance policy for this role?
The position requires maintaining a reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other relevant standards.
Does the role of Guest Services Representative involve direct patient care?
No, the role does not involve direct patient care but focuses on assisting guests and team members within the hospital environment.
How will success be measured in this role?
Success will be measured through the ability to effectively assist guests, maintain good relationships with staff, and demonstrate a caring and professional demeanor.
Is ongoing education and professional development encouraged in this position?
Yes, the position includes responsibilities for professional growth and development, including attending required training and completing mandatory education.