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Guest Services Representative - Orlando Health - Pool

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Healthcare
  • Orlando

AI generated summary

  • You need a high school diploma and two years of customer service experience. No additional qualifications required.
  • You will escort guests, provide information, respond to needs, maintain relationships with staff, assist with transportation arrangements, and ensure a professional image while complying with policies.

Requirements

  • High School diploma or equivalent.
  • None.
  • Two (2) years of experience in a customer service setting.

Responsibilities

  • Escorts guests to their in-hospital destinations as needed.
  • Maintains current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or person.
  • Provides information to all hospital team members.
  • Responds to needs of guests/team members either on the phone or in person.
  • Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs.
  • Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Social Work, and Home Health.
  • Assists Social Service with transportation and hotel or flight arrangements for patients and their families.
  • Displays a caring attitude as well as sensitivity to the needs/concerns of customers.
  • Presents a professional image in dress, hygiene and communications skills.
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.
  • Attends in services/meetings as required.
  • Completes all mandatory education.
  • Assume the responsibility for professional growth and development.
  • Other duties as assigned.

FAQs

What is the primary responsibility of a Guest Services Representative at Orlando Health?

The primary responsibility is to provide directions and assistance to guests and team members within the hospital system and the Orlando area.

What qualifications are required for this position?

A high school diploma or equivalent is required, along with two years of experience in a customer service setting.

Is any specific licensure or certification needed for this role?

No specific licensure or certification is required for this position.

What personal attributes are important for a Guest Services Representative?

A caring attitude, sensitivity to the needs of customers, and a professional image in dress and communication skills are important attributes for this role.

Are there any additional responsibilities for this position?

Yes, additional responsibilities may include attending meetings, completing mandatory education, and other duties as assigned.

How often will a Guest Services Representative be expected to interact with hospital staff?

A Guest Services Representative will maintain excellent working relationships and regularly interact with all hospital staff, management, and various departments.

What is the expected attendance policy for this role?

The position requires maintaining a reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other relevant standards.

Does the role of Guest Services Representative involve direct patient care?

No, the role does not involve direct patient care but focuses on assisting guests and team members within the hospital environment.

How will success be measured in this role?

Success will be measured through the ability to effectively assist guests, maintain good relationships with staff, and demonstrate a caring and professional demeanor.

Is ongoing education and professional development encouraged in this position?

Yes, the position includes responsibilities for professional growth and development, including attending required training and completing mandatory education.

A trusted leader inspiring hope through the advancement of health.

Science & Healthcare
Industry
10,001+
Employees
1918
Founded Year

Mission & Purpose

Orlando Health is a not-for-profit healthcare organization with $7.6 billion of assets under management that serves the southeastern United States. Headquartered in Orlando, Florida, the system was founded more than 100 years ago.